ticket counter hours and location
Our ticket counter is located in Terminal C and is open Monday through Thursday from 4 a.m. until 8:50 p.m.
We recommend you arrive at the airport at least two hours prior to departure. Avoid delays by checking for traffic alerts, and allow enough time to go through security screening, particularly during holidays and peak travel days. Please note, JetBlue has cutoff times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.
You will need a boarding pass to get through security.
check-in requirements for travel to/from Puerto Rico
U.S. citizens are not required to have passports to enter Puerto Rico; however, proof of residency or citizenship is recommended for your return.
Proof of citizenship is:
- A valid or expired U.S. passport (canceled passports are not acceptable)
- Original U.S. birth certificate, and a government issued photo ID
- U.S. citizenship papers
- U.S. naturalization papers
U.S. military ID Proof of residency is:
- State issued driver's license
- State issued identification card
- Alien registration card (green card) which must be the form I-15512 card, the form I-151 is no longer valid.
Customers traveling with an infant as a lap child could be asked for proof of age, such as a passport, birth certificate or an immunization record when the infant's age is questionable. Infants between three and 14 days old must also have, in the form of a letter, their doctor's approval to travel.
If you will be departing from Puerto Rico to another Caribbean Island, with the exception of the U.S. Virgin Islands, you will be required to present proof of citizenship at the airline providing the transportation prior to departure in Puerto Rico, upon entry onto a cruise ship, at the port of entry, and prior to return.
check-in cut-off time
Checked baggage may not be accepted less than 30 minutes prior to the flight departure time. We will not be liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late checked baggage.
If you are not checking bags, you may check in up to 20 minutes prior to scheduled departure and must be in the gate area at least 15 minutes prior to scheduled departure.
boarding cut-off time
Each customer must be onboard the aircraft 15 minutes prior to departure.
Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.
kiosk check in
If you have a confirmed reservation, feel free to use a kiosk machine to check in. You may check in using the kiosk no more than four hours prior to departure if you are checking baggage. Customers with no checked baggage may check in within 24 hours from their scheduled departure time. Kiosk check in is not available 30 minutes or less before departure.
You can retrieve your information and check in at a kiosk using one of the following methods:
- Reservation number
- Emailed itinerary with the bar code
- Credit card with your name on it
- TrueBlue number or email address and password if you're a TrueBlue member.
In order to validate your boarding pass, you'll need to present it along with your photo ID at the gate.
skycap and curbside check in
Skycaps are available to assist you with your baggage to the ticket counter however, they are not set up to check you in at the curb.
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