San Juan, Puerto Rico (SJU)

Luis Munoz Marin International Airport (SJU)
Terminal Terminal A
Recommended Check-in Time 2 hours

Even MoreĀ® Speed

Ticket Counter Hours

1:00 a.m. - 10:30 p.m.
(Note: opening times vary according to USDA operating hours. The ticket counter opens 2 hours prior to the first departure of the day.)

Cashless Lobby

Cash is not accepted as a form of payment at the ticket counter.
Click here for more information

Airport Ticket Office 8:00 a.m. - 6:00 p.m.
Baggage Claim Phone Number 1-787-253-3300 (office)
1-787-253-2648 (fax)
Skycap/Curbside Yes/No
Airport Website Click here

Note: Children traveling to Puerto Rico have unique requirements. See Photo ID Requirements here.

Cut-off Time for Checking In
  • If you're not checking bags, you must check in no later than 30 minutes prior to scheduled departure for domestic flights and 60 minutes for international flights.
  • Checked bags will not be accepted more than six (6) hours ahead of scheduled departure time, nor less than 40 minutes (domestic) and 60 minutes (international) prior to departure.
  • All customers must be onboard the aircraft 15 minutes prior to scheduled or posted departure time for domestic and international flights.

JetBlue is not liable for any charges incurred for bags that were checked late, nor liable for delivery or compensation for late-checked bags.

SJU - Boarding & Deplaning Options
All boarding and deplaning in San Juan is done via the jetbridge. San Juan does not participate in boarding or deplaning from the back of the aircraft.

SJU - Check In & Pick Up Info for Unaccompanied Minors

Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.

When a gate pass is issued, it is the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.

Drop-off information

When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:

  • The parent/guardian has a signed copy of the UMNR form
  • The UMNR is onboard the aircraft 
  • The parent/guardian's name, address and cell phone number are all documented on the minor's reservation

In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.

Pick-up information

When picking up an unaccompanied minor, one person may receive a gate pass to proceed into the arrivals area to meet the minor. Please arrive at the airport no later than 30 minutes before the scheduled arrival.

The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.

SJU, PSE, BQN - Traveling to/from Puerto Rico with Animals

Cats and dogs traveling between the Continental United States and Puerto Rico are required to have the following upon arrival:

  • A veterinary health certificate stating that the animals do not originate in an area quarantined for rabies.
  • A certificate of vaccination against rabies within six months prior to travel for pets more than four months of age.
  • A dog's first rabies vaccine must be given at least 30 days before arriving in the United States (so the youngest that a puppy can be imported into the USA is 4 months of age).
  • Proper identification tags.  A sturdy collar and two identification tags. The tags should include both your permanent address and telephone number, along with an address and telephone number where you can be reached while traveling.

For more important information on vaccinations and importing pets to Puerto Rico click here or call 787-796-1650.

Puerto Rico Customs & Agriculture

When exiting Puerto Rico, you are required to clear all checked baggage through Agriculture prior to check in.

All customers are subject to random Customs inspection.

Items such as fruit, live plants, and certain types of meat may not be allowed into the mainland. Please check with U.S. Customs, Agriculture, and Fish and Wildlife.

Please visit for additional Customs information and for Agricultural information.

SJU - Special Service Information

For your convenience, regular and oversized wheelchairs are available upon request. Electric carts are not available in the concourse area.

SJU - Ticket Office

Airport Ticket Office

The Airport Ticket Office is available for cash ticket sales during the following hours:

8:00 a.m. - 6:00 p.m.

The Airport Ticket Office is located at Terminal A next to USDA - El Mostrador de Venda de Pasajes esta localizado en el Terminal A adjacente a USDA.

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