Palm Beach International Airport - PBI

Palm Beach International Airport - PBI
Terminal    Level 3 - Concourse C 
Recommended Check-in Time 90 minutes

Even More® Speed

Ticket Counter Hours 4:30 a.m. - 8:30 p.m.
Baggage Claim Phone Number

1-561-478-2301, extension 1504502 or 1504534
1-561-478-9818 (fax)

Skycap/Curbside No/No
Directions to Airport Click Here For Directions
Airport Website Click Here

Cut-off time for checking in
  • Checked baggage may be accepted within six (6) hours of scheduled departure time based on the opening of the ticket counter on the same calendar day
  • Checked baggage will not be accepted less than 60 minutes prior to departure on international flights 

JetBlue is not liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage.

  • If you're not checking bags, you must check in no later than 60 minutes* prior to scheduled departure for domestic flights, and 60 minutes for international flights
  • All customers must be onboard the aircraft 15 minutes prior to scheduled or posted departure time for domestic and international flights

*kiosk availability subject to airport hours of operation

Check in cut-off times vary between check-in channels as follows:

  • Online check in: 90 minutes of departure (domestic and international)
  • JetBlue mobile app: 60 minutes of departure (domestic), 90 minutes of departure (international)
  • Kiosk/ticket counter: 60 minutes of departure (domestic), 60 minutes of departure (international)

Please check information specific to items such as sporting equipment, firearms, musical instruments, etc. for guidelines about transporting them on JetBlue flights.

Address and phone number - PBI


Turnage Boulevard Building 1000
West Palm Beach, FL 33406

General Airport Phone: 1-561-471-7420

Baggage claim information

You may pick up your bags from Carousel 2.

Making a baggage claim

If your baggage has been delayed or damaged, it's important to make a baggage claim with a JetBlue crewmember while you're at the airport.

If you need to make the claim once you've left the airport, please call the JetBlue Baggage Service Office at the airport you flew into within four (4) hours after arrival.

The baggage service office is open from 9:00 a.m. until 11:30 p.m. and is located on Level 1, east end.

Palm Beach Baggage Office telephone: 1-561-478-2301, extension 1504502 or 1504534
Palm Beach Baggage Office fax: 1-561-478-9818

Baggage claim follow-up

To follow up on a baggage claim, contact Central Baggage Services. Click here for hours of operation and contact information.

Boarding & deplaning options

Permitting weather and other circumstances, Palm Beach may offer boarding and deplaning from both the front and back of the aircraft.

The option to board and deplane from the back is available for customers who are seated in the back half of the aircraft and for those who can comfortably ascend stairs.

Car rental companies

Need a car and a hotel with your flight? Consider JetBlue Vacations for discounted airfare!
Car rental agencies are located on Level 1 near the baggage claim area. For more information, click here.
We can also offer you special rates on rental cars through our partners! Click here for more information.

Check in & gate information

Ticket counter hours and location

Our ticket counter is located in Level 3 - Concourse C and is open from 4:30 a.m. to 8:30 p.m. 

We recommend you arrive at the airport at least 90 minutes prior to departure. Avoid delays by checking for traffic alerts, and allow enough time to go through TSA screening, particularly during holidays and peak travel days. Please note, JetBlue has cut-off times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.

You will need a boarding pass to get through security. Our flights depart out of Concourse C, gates C10, C11, C12, C14, C15, and C16.

Identification requirements

Click Here for Identification / ID Requirements.

Boarding cut-off time

Each customer must be onboard the aircraft 15 minutes prior to departure. Standby customers may be cleared at 10 minutes to departure. Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.

Kiosk check-in

If you have a confirmed reservation, feel free to use a kiosk to check in. You may check in using the kiosk no more than six hours prior to departure if you are checking baggage. Customers with no checked baggage may check in within 24 hours from their scheduled departure time. Kiosk check in is not available 30 minutes or less before departure.

You can retrieve your information and check in at a kiosk using one of the following methods:

  • Confirmation code 
  • Emailed itinerary with the bar code
  • Credit card with your name on it
  • TrueBlue number or email address and password if you're a TrueBlue member

In order to validate your boarding pass, you'll need to present it along with your photo ID at the gate.

Check in & pick up info for unaccompanied minors

Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.

When a gate pass is issued, it's the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.

Drop-off information

When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:

  • The parent/guardian has a signed copy of the UMNR form
  • The UMNR is onboard the aircraft 
  • The parent/guardian's name, address and cell phone number are all documented on the minor's reservation

In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.

Pick-up information

When picking up an unaccompanied minor, one person may receive a gate pass to proceed into the arrivals area to meet the minor. Please arrive at the airport no later than 30 minutes before the scheduled arrival.

In cases where a flight arrives after the ticket counter is closed, proceed directly to baggage claim to meet the minor.

The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.

Customer paging number
If you’re trying to get a hold of someone at the airport call 1-561-471-7420 to have them paged.

Directions to PBI

For directions, visit: click here

Flight durations

Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on

Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.

Ground transportation

Earn TrueBlue points and enjoy exclusive savings when you book with Avis and Budget.

Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting. 

Mileage information

The airport is located five miles from downtown West Palm Beach. Additional areas of interest:

Port of Palm Beach 9 miles
Boca Raton, FL 27 miles
Coral Springs, FL 41 miles
Fort Lauderdale, FL 45 miles
Miami, FL 67 miles
Naples, FL 150 miles
Fort Myers, FL 181 miles

Other airlines

If you're making a connection in Palm Beach International Airport,  click here for a list of other airlines and their contact information.


For parking information, click here.

Pets / animals at Palm Beach International Airport
In the terminal at Palm Beach International Airport (PBI), all animals, including emotional support animals, shall be properly confined in a cage, crate or other device. Exempt from this requirement are seeing-eye dogs, guard and search dogs under control of authorized handlers and approved by the department, or service dogs trained to assist the physically disabled.

Special service information

For your convenience, regular and oversized wheelchairs are available upon request. Electric carts are not available in the concourse area.

A text telephone is located on the first floor near Baggage Claim.

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