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JetBlue is not liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage.
*kiosk availability subject to airport hours of operation
Check in cut-off times vary between check-in channels as follows:
Please check information specific to items such as sporting equipment, firearms, musical instruments, etc. for guidelines about transporting them on JetBlue flights.
NEW ORLEANS INTERNATIONAL AIRPORT
JetBlue900 Airline HighwayKenner, LA 70062
General Airport Phone: 1-504-303-7500
Baggage Claim is located in the main terminal. You can pick up your bags from Carousel 6.
Making a baggage claim
If your baggage has been delayed or damaged, it is important to make a baggage claim at the JetBlue Ticket Counter while you're at the airport.
If you need to make the claim once you've left the airport, please call the airport within four (4) hours after arrival.
We are open in the New Orleans Airport from 7:00 a.m. until 5:30 p.m.
New Orleans telephone: 1-504-466-2279 New Orleans fax: 1-504-466-3756
Baggage claim follow-up
To follow-up on a baggage claim, contact Central Baggage Services. Click Here for hours of operation and contact information.
Permitting weather and other circumstances, New Orleans may offer boarding and deplaning from both the front and back of the aircraft.
The option to board and deplane from the back is available for customers who are seated in the back half of the aircraft and for those who can comfortably ascend stairs.
Car rental agencies are all located off-site but have offices on the lower level of the airport. For more information click here.
Other car rental options
We can offer you special rates on rental cars through our partner Hotels.com. You can book these rates by clicking on the link below or, if you call our Reservations team to book your reservation, one of our Reservation crewmembers can transfer you to Hotels.com.
You may also contact Hotels.com Customer Support directly for questions regarding hotel or car reservations 24 hours a day, seven days a week at 1-800-544-3581 (English) or 1-800-520-8629 (Spanish)..
Ticket counter hours and location
Our ticket counter is located in the Main Terminal Door 4 and is open from 6:30 a.m. until 6:00 p.m.
We recommend you arrive at the airport at least 60 minutes prior to departure. Avoid delays by checking for traffic alerts, and allow enough time to go through TSA screening, particularly during holidays and peak travel days. Please note, JetBlue has cut-off times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.
If you're not checking any bags and you have your boarding pass, feel free to head straight to security then on to your gate.
Click Here for Identification / ID Requirements
Boarding cut-off time
Each customer must be onboard the aircraft 15 minutes prior to departure. Standby customers may be cleared at 10 minutes to departure. Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.
Kiosk check in
If you have a confirmed reservation, feel free to use a kiosk machine to check in. You may check in using the kiosk no more than six hours prior to departure if you are checking baggage. Customers with no checked baggage may check in within 24 hours from their scheduled departure time. Kiosk check in is not available 30 minutes or less before departure.
You can retrieve your information and check in at a kiosk using one of the following methods:
In order to validate your boarding pass, you'll need to present it along with your photo ID at the gate.
Skycap and curbside check in
We currently do not have curbside check in available at the New Orleans Airport.
Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.
When a gate pass is issued, it is the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.
Drop off information
When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:
In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.
Pick up information
When picking up an unaccompanied minor, one person may receive a gate pass to proceed into the arrivals area to meet the minor. Please arrive at the airport no later than 30 minutes before the scheduled arrival.
In cases where a flight arrives after the ticket counter is closed, the pick-up person should proceed directly to baggage claim to meet the minor.
The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.
New Orleans International Airport is situated about 20 miles from the central business district of New Orleans. The I-10 is the principal highway between the downtown area and the airport area.
from the North
Take I-55/US-51 south to I-10 east. On I-10 east, take Exit 220 for I-310 south. Follow I-310 south to Exit 2, US-61 south. Follow the signs to the Louis Armstrong New Orleans International Airport. OR Take I-59 south to Exit 1C, I-10 west, Stay on I-10 west to Exit 223B. Take the airport access road to the Airline Highway/US-61. Follow the signs to the Louis Armstrong New Orleans International Airport.
from the South
Take US-90 east, merge onto I-310 north to Exit 2, US-61 south. Take US 61 south to Exit 2. Follow the signs to the Louis Armstrong New Orleans International Airport.
from the East
Take I-10 west to Exit 238B, I-610 west. Take I-610 west which becomes I-10 west. Take Exit 223B onto airport access road to the Airline Highway/US-61. Follow the signs to the Louis Armstrong New Orleans International Airport.
from the West
Take I-10 east to Exit 220, I-310 south. Take I-310 south to Exit 2, US-61 south. Follow the signs to the Louis Armstrong New Orleans International Airport.
Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on jetblue.com.
Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.
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Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting.
The airport is 14 miles from downtown New Orleans. Additional areas of interest:
If you're making a connection in Louis Armstrong New Orleans International Airport, click here for a list of other airlines and their contact information.
Customers arriving at the parking area should allow plenty of time to comply with the security procedures that may include a full vehicle inspection.
*All rates are subject to change without notice.
For parking information click here.
For your convenience, regular and oversized wheelchairs are available upon request. Electric carts are not available in the concourse area.
TDD/TTY phones are located in the East Lobby near Concourse A & B, near the escalators in Concourse C, and in the West Lobby of Concourse D.