Terminal	West Lobby
Check-in Time	60 minutes
Ticket Counter Hours	4:50 a.m. - 6:30 p.m.
Baggage Claim Phone Number	1-504-466-2279 (office) 1-504-466-5075 (fax)
Skycap/Curbside	No/No
Directions to Airport	Click Here For Directions
Airport Website	Click Here

NEW ORLEANS INTERNATIONAL AIRPORT

JetBlue Airways
900 Airline Highway
Kenner, LA 70062

General Airport Phone: 1-504-464-0831

baggage claim location

Baggage Claim is located on the lower level. You can pick up your bags from Carousel 13.

making a baggage claim

If your baggage has been delayed or damaged, it is important to make a baggage claim at the JetBlue Ticket Counter while you're at the airport.

If you need to make the claim once you've left the airport, please call the airport within four hours after arrival.

We are open in the New Orleans Airport from 7:00 a.m. until 5:30 p.m.

New Orleans telephone: 1-504-466-2279
New Orleans fax: 1-504-466-5075

baggage claim follow-up

If you’re following up on a baggage claim, Central Baggage Services can be reached from 6:00 a.m. until 9:00 p.m. MT Monday through Friday and from 8:30 a.m. until 5:00 p.m. on Saturday and Sunday at 1-866-538-5438.

Permitting weather and other circumstances, New Orleans may offer boarding and deplaning from both the front and back of the aircraft.

The option to board and deplane from the back is available for customers who are seated in the back half of the aircraft and for those who can comfortably ascend stairs.

Car rental agencies are all located off-site but have offices on the lower level of the airport.

Alamo	1-800-327-9633
Avis	1-800-331-1212
Budget	1-800-527-0700
Hertz	1-800-654-3131
Thrifty	1-800-367-2277

other car rental options

We can also offer you special rates on rental cars through our partner Hotels.com. You can book these rates by clicking on the link below or, if you call our Reservations team to book your reservation, one of our Reservation crewmembers can transfer you to Hotels.com.

You may also contact Hotels.com Customer Support directly for questions regarding hotel or car reservations 24 hours a day, seven days a week at 1-800-544-3581 (English) or 1-800-520-8629 (Spanish)..

ticket counter hours and location

Our ticket counter is located in the West Lobby between the food court and Delta and is open from 4:50a.m. until 6:30 p.m.

We recommend you arrive at the airport at least 60 minutes prior to departure. Avoid delays by checking for traffic alerts, and allow enough time to go through TSA screening, particularly during holidays and peak travel days. Please note, JetBlue has cutoff times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.

If you're not checking any bags and you have your boarding pass, feel free to head straight to security then on to your gate in Concourse D.

check-in requirements for domestic travel

Government issued identification is required for all customers 18 years of age and over. Identification is not required for any person under the age of 18.

The name on the ID must match the name in the reservation.

Forms of valid identification for domestic flights are described below.

One form of photo ID, including:

• Driver's license
• Passport
• Photo ID issued by a government agency
• JetBlue Airways Corporation ID card

-OR-

Two forms of non-photo ID including:

• Social Security card
• Medicare/Medicaid card
• Voters Registration card
• Driver's license without photo
• ID issued by a government agency

Customers traveling with an infant as a lap child may be asked for proof of age, such as a passport, birth certificate (copies are acceptable for domestic travel) or an immunization record when the infant's age is questionable. Infants between three and 14 days old must also have, in the form of a letter, their doctor's approval to travel.

Unaccompanied minors must check in at the ticket counter. An unaccompanied minor does not need photo ID. However, the adult dropping them off and picking them up will need photo ID. This adult must be named in the reservation.

Your confirmation number or itinerary may be helpful, but are not necessary to check in.

All reservations not paid for at least 30 minutes prior to departure are subject to cancellation.

check-in cut-off time

Checked baggage may not be accepted less than 30 minutes prior to the flight departure time. We will not be liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late checked baggage.

If you are not checking bags, you may check in up to 30 minutes prior to scheduled departure and must be in the gate area at least 15 minutes prior to scheduled departure.

boarding cut-off time

Each customer must be onboard the aircraft 15 minutes prior to departure. Standby customers may be cleared at 10 minutes to departure. Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.

kiosk check in

If you have a confirmed reservation, feel free to use a kiosk machine to check in. You may check in using the kiosk no more than four hours prior to departure if you are checking baggage. Customers with no checked baggage may check in within 24 hours from their scheduled departure time. Kiosk check in is not available 30 minutes or less before departure.

You can retrieve your information and check in at a kiosk using one of the following methods:

• Reservation number
• Emailed itinerary with the bar code
• Credit card with your name on it
• TrueBlue number or email address and password if you're a TrueBlue member

In order to validate your boarding pass, you'll need to present it along with your photo ID at the gate.

skycap and curbside check in

We currently do not have curbside check in available at the New Orleans Airport. Once you've checked in at curbside your bags will be taken care of and you can head straight to security.

Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.

When a gate pass is issued, it is the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.

drop off information

Parents/guardians who are dropping off their minors may leave the airport before the plane has left the gate as long as they have their cell phone number documented on the minor's reservation.

In the event of a gate return, a JetBlue Crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.

pick up information

When picking up an unaccompanied minor, one person may receive a gate pass to proceed into the arrivals area to meet the minor. Please arrive at the airport no later than 30 minutes before the scheduled arrival.

In cases where a flight arrives after the ticket counter is closed, the pick up person should proceed directly to baggage claim to meet the minor.

The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government issued photo ID.

If you’re trying to get a hold of someone at the airport call 1-504-464-0831 to have them paged.

New Orleans International Airport is situated about 20 miles from the central business district of New Orleans. The I-10 is the principal highway between the downtown area and the airport area.

from the North

Take I-55/US-51 south to I-10 east. On I-10 east, take Exit 220 for I-310 south. Follow I-310 south to Exit 2, US-61 south. Follow the signs to the Louis Armstrong New Orleans International Airport. OR Take I-59 south to Exit 1C, I-10 west, Stay on I-10 west to Exit 223B. Take the airport access road to the Airline Highway/US-61. Follow the signs to the Louis Armstrong New Orleans International Airport.

from the South

Take US-90 east, merge onto I-310 north to Exit 2, US-61 south. Take US 61 south to Exit 2. Follow the signs to the Louis Armstrong New Orleans International Airport.

from the East

Take I-10 west to Exit 238B, I-610 west. Take I-610 west which becomes I-10 west. Take Exit 223B onto airport access road to the Airline Highway/US-61. Follow the signs to the Louis Armstrong New Orleans International Airport.

from the West

Take I-10 east to Exit 220, I-310 south. Take I-310 south to Exit 2, US-61 south. Follow the signs to the Louis Armstrong New Orleans International Airport.

To check approximate flight durations, please click on this link.

Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.

bus service

Jefferson Transit provides public buses on a route to and from downtown. This bus picks up outside Entrance #7 on the upper level.

LimoRes.net

JetBlue has a partnership with LimoRes.net, the leading revolutionary online ground transportation provider, to provide customers with the option to book exclusive discount rates on www.jetblue.com/cars.

This new car service option provides our customers with an additional level of comfort and service that comes with pre-booking ground transportation with knowledgeable, professional and reliable car service and limo providers. This option allows travelers to reserve the service online for a ride to or from the airport, including prompt curbside pick-up and drop-off by a local driver with GPS equipment to ensure efficient and stress-free travel to the final destination. For a small additional fee, customers can also elect to be picked-up inside the airport upon arrival. 

shuttle services

Shuttle service is available to and from the hotels in the central business district. Ticket booths are located on the lower level in the baggage claim area. Coastliner provides shuttle service to and from the Gulf Coast. The ticket booth is by the US Customs post on the lower level.

The airport is 14 miles from downtown New Orleans. Additional areas of interest:

Baton Rouge, LA	72 miles
Gulfport, MS	89 miles
Lafayette, LA	128 miles
Mobile, AL	156 miles
Jackson, MS	177 miles

If you're making a connection in New Orleans, here's a list of other airlines:

AirTran	1-800-247-8726
American	1-800-433-7300
Continental	1-800-523-0280
Delta	1-800-221-1212
Northwest	1-800-225-2525
Southwest	1-800-435-9792
United Airlines	1-800-241-6522
US Airways	1-800-428-4322
US Air Express	1-800-428-4322

Customers arriving at the parking area should allow plenty of time to comply with the security procedures that may include a full vehicle inspection.

*All rates are subject to change without notice.

long-term parking & short-term parking

Parking is available in the parking garage and lots C and D. The rate for parking is *$2 for the first hour and *$2 each half-hour thereafter with a maximum of *$15 (short term) and *$12 (long term) per 24-hour period.

For your convenience, regular and oversized wheelchairs are available upon request. Electric carts are not available in the concourse area.

TDD/TTY phones are located in the East Lobby near Concourse A & B, near the escalators in Concourse C, and in the West Lobby of Concourse D.