New Orleans, LA (MSY)

Louis Armstrong New Orleans International Airport (MSY)
Terminal    Main Terminal Door 4
Recommended Check-in Time 60 minutes / 120 minutes (early morning flights)

Even More® Speed

Ticket Counter Hours 4:30 a.m. - 1:00 p.m.
Cashless Lobby

Cash is not accepted as form of payment at the ticket counter.
Click here for more information.

Baggage Claim Phone Number 1-504-466-2279 (office)
1-504-466-5075 (fax)
Skycap/Curbside No/No
Directions to Airport Click Here For Directions
Airport Website Click Here

Cut-off time for checking in
  • Checked baggage may be accepted within six (6) hours of scheduled departure time based on the opening of the ticket counter on the same calendar day
  • Checked baggage will not be accepted less than 40 minutes prior to departure on domestic flights and 60 minutes for international flights.

JetBlue is not liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage. 

  • If you're not checking bags, you must check in no later than 30 minutes* prior to scheduled departure for domestic flights, and 60 minutes for international flights 
  • All customers must be onboard the aircraft 15 minutes prior to scheduled or posted departure time for domestic and international flights.

*kiosk availability subject to airport hours of operation

Check in cut-off times vary between check-in channels as follows:

  • Online check in: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • JetBlue mobile app: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • Kiosk/ticket counter: 30 minutes of departure (domestic), 60 minutes of departure (international)

Address and phone number - MSY


900 Airline Highway
Kenner, LA 70062

General Airport Phone: 1-504-303-7500

Baggage claim information

Baggage Claim is located in the main terminal. You can pick up your bags from Carousel 6.

Making a baggage claim

If your baggage has been delayed or damaged, it is important to make a baggage claim at the JetBlue Ticket Counter while you're at the airport.

If you need to make the claim once you've left the airport, please call the airport within four (4) hours after arrival.

We are open in the New Orleans Airport from 7:00 a.m. until 5:30 p.m.

New Orleans telephone: 1-504-466-2279
New Orleans fax: 1-504-466-3756

Baggage claim follow-up

To follow-up on a baggage claim, contact Central Baggage Services. Click Here for hours of operation and contact information.

Boarding & deplaning options

Permitting weather and other circumstances, New Orleans may offer boarding and deplaning from both the front and back of the aircraft.

The option to board and deplane from the back is available for customers who are seated in the back half of the aircraft and for those who can comfortably ascend stairs.

Car rental companies

Car rental agencies are all located off-site but have offices on the lower level of the airport. For more information click here.

Other car rental options

We can offer you special rates on rental cars through our partner You can book these rates by clicking on the link below or, if you call our Reservations team to book your reservation, one of our Reservation crewmembers can transfer you to

You may also contact Customer Support directly for questions regarding hotel or car reservations 24 hours a day, seven days a week at 1-800-544-3581 (English) or 1-800-520-8629 (Spanish)..

Check in & gate information

Ticket counter hours and location

Our ticket counter is located in the Main Terminal Door 4 and is open from 6:30 a.m. until 6:00 p.m.

We recommend you arrive at the airport at least 60 minutes prior to departure. Avoid delays by checking for traffic alerts, and allow enough time to go through TSA screening, particularly during holidays and peak travel days. Please note, JetBlue has cut-off times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.

If you're not checking any bags and you have your boarding pass, feel free to head straight to security then on to your gate.

Identification requirements

Click Here for Identification / ID Requirements

Boarding cut-off time

Each customer must be onboard the aircraft 15 minutes prior to departure. Standby customers may be cleared at 10 minutes to departure. Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.

Kiosk check in

If you have a confirmed reservation, feel free to use a kiosk machine to check in. You may check in using the kiosk no more than six hours prior to departure if you are checking baggage. Customers with no checked baggage may check in within 24 hours from their scheduled departure time. Kiosk check in is not available 30 minutes or less before departure.

You can retrieve your information and check in at a kiosk using one of the following methods:

  • Confirmation code
  • Emailed itinerary with the bar code
  • Credit card with your name on it
  • TrueBlue number or email address and password if you're a TrueBlue member

In order to validate your boarding pass, you'll need to present it along with your photo ID at the gate.

Skycap and curbside check in

We currently do not have curbside check in available at the New Orleans Airport.

Check in & pick up info for unaccompanied minors - MSY

Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.

When a gate pass is issued, it is the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.

Drop off information

When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:

  • The parent/guardian has a signed copy of the UMNR form
  • The UMNR is onboard the aircraft 
  • The parent/guardian's name, address and cell phone number are all documented on the minor's reservation.

In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.

Pick up information

When picking up an unaccompanied minor, one person may receive a gate pass to proceed into the arrivals area to meet the minor. Please arrive at the airport no later than 30 minutes before the scheduled arrival.

In cases where a flight arrives after the ticket counter is closed, the pick-up person should proceed directly to baggage claim to meet the minor.

The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.

Customer paging
If you’re trying to get a hold of someone at the airport call 1-504-303-7500 to have them paged.

Directions to MSY

New Orleans International Airport is situated about 20 miles from the central business district of New Orleans. The I-10 is the principal highway between the downtown area and the airport area.

from the North

Take I-55/US-51 south to I-10 east. On I-10 east, take Exit 220 for I-310 south. Follow I-310 south to Exit 2, US-61 south. Follow the signs to the Louis Armstrong New Orleans International Airport. OR Take I-59 south to Exit 1C, I-10 west, Stay on I-10 west to Exit 223B. Take the airport access road to the Airline Highway/US-61. Follow the signs to the Louis Armstrong New Orleans International Airport.

from the South

Take US-90 east, merge onto I-310 north to Exit 2, US-61 south. Take US 61 south to Exit 2. Follow the signs to the Louis Armstrong New Orleans International Airport.

from the East

Take I-10 west to Exit 238B, I-610 west. Take I-610 west which becomes I-10 west. Take Exit 223B onto airport access road to the Airline Highway/US-61. Follow the signs to the Louis Armstrong New Orleans International Airport.

from the West

Take I-10 east to Exit 220, I-310 south. Take I-310 south to Exit 2, US-61 south. Follow the signs to the Louis Armstrong New Orleans International Airport.

Flight durations

Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on

Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.

Ground transportation

Earn TrueBlue points and enjoy exclusive savings when you book with Avis and Budget.

Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting. 

Using ridesharing apps or taxi? You can be picked up and dropped off right outside the terminal.

Want to take public transit? The M60 SBS & Q47 bus stop is located on Marine Terminal Road outside of Terminal A.
The Q70 SBS, Q72 & Q48 are accessible from Terminal B. If you take one of these to Terminal B, you can take the free BLUE shuttle to Terminal A.

Mileage information

The airport is 14 miles from downtown New Orleans. Additional areas of interest:

Baton Rouge, LA 72 miles
Gulfport, MS 89 miles
Lafayette, LA 128 miles
Mobile, AL 156 miles
Jackson, MS 177 miles

Other airlines

If you're making a connection in Louis Armstrong New Orleans International Airport, click here for a list of other airlines and their contact information.


Customers arriving at the parking area should allow plenty of time to comply with the security procedures that may include a full vehicle inspection.

*All rates are subject to change without notice.

For parking information click here.

Special service information

For your convenience, regular and oversized wheelchairs are available upon request. Electric carts are not available in the concourse area.

TDD/TTY phones are located in the East Lobby near Concourse A & B, near the escalators in Concourse C, and in the West Lobby of Concourse D.

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