ticket counter hours and location
Our ticket counter is located in Terminal C and is open from 4:30 a.m. until 10:30 p.m.
We recommend you arrive at the airport at least 90 minutes prior to departure for domestic travel, including Puerto Rico, and two hours prior to departure for international travel.
Avoid delays by checking for traffic alerts, and allow enough time to go through TSA screening, particularly during holidays and peak travel days. Please note, JetBlue has cutoff times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.
You will need a boarding pass to get through security.
check-in requirements for domestic travel
Government issued identification is required for all customers 18 years of age and over. Identification is not required for any person under the age of 18.
The name on the ID must match the name in the reservation.
Forms of valid identification for domestic flights are described below.
One form of photo ID, including:
- Driver's license
- Passport
- Photo ID issued by a government agency
- JetBlue Airways Corporation ID card
-OR-
Two forms of non-photo ID including:
- Social Security card
- Medicare/Medicaid card
- Voters Registration card
- Driver's license without photo
- ID issued by a government agency
Customers traveling with an infant as a lap child may be asked for proof of age, such as a passport, birth certificate (copies are acceptable for domestic travel) or an immunization record when the infant's age is questionable. Infants between three and 14 days old must also have, in the form of a letter, their doctor's approval to travel.
Unaccompanied minors must check in at the ticket counter. An unaccompanied minor does not need photo ID. However, the adult dropping them off and picking them up will need photo ID. This adult must be named in the reservation.
Your confirmation number or itinerary may be helpful, but are not necessary to check in.
All reservations not paid for at least 30 minutes prior to departure are subject to cancellation.
check-in requirements for travel to Puerto Rico
U.S. citizens are not required to have passports to enter Puerto Rico; however, proof of residency or citizenship is recommended for your return.
Proof of citizenship is:
- A valid or expired U.S. passport (canceled passports are not acceptable)
- Original U.S. birth certificate, and a government issued photo ID
- U.S. citizenship papers
- U.S. naturalization papers
- U.S. military ID
Proof of residency is:
- State issued driver's license
- State issued identification card
- Alien registration card (green card) which must be the form I-15512 card, the form I-151 is no longer valid.
Customers traveling with an infant as a lap child could be asked for proof of age, such as a passport, birth certificate or an immunization record when the infant's age is questionable. Infants between three and 14 days old must also have, in the form of a letter, their doctor's approval to travel.
Children who are under 15 years old and U.S. citizens may travel with their original U.S. birth certificate with the raised seal. Children who are over the age of 16 and U.S. citizens are required to travel with photo ID. The photo ID can be a passport, or their original U.S. birth certificate with the raised seal plus a government-issued photo ID. Children over the age of 15 who are not U.S. citizens must hold their own passport.
If you will be departing from Puerto Rico to another Caribbean Island, with the exception of the U.S. Virgin Islands, you will be required to present proof of citizenship at the airline providing the transportation prior to departure in Puerto Rico, upon entry onto a cruise ship, at the port of entry, and prior to return.
check-in requirements for international travel
Documents required for travel vary according to citizenship, residency, age (for minors), length of stay, purpose of visit, student status, etc. Please check for specific requirements for the country, or countries, you are visiting to make sure you have the correct documents.
When traveling to the Bahamas, children 16 years of age and younger traveling alone or with someone other than a parent or legal guardian are required to hold a notarized parental letter of consent. This letter should be from the parent authorizing travel and should be accompanied with a copy of the parent's photo identification. In the case of organized group travel, a letter is not necessary; it is assumed that the chaperone has obtained prior permission.
Unaccompanied minors must check in at the ticket counter. The adult checking them in will need photo ID.
Customers who do not have U.S. citizenship, but hold legal U.S. residency may travel with proof of residency and a valid passport. Citizens of other countries traveling to the U.S. must do so with a valid passport and visa.
Any person with a different name such as married women traveling on JetBlue whose identification documents are retained in their maiden name but who are traveling under their married name must carry their marriage certificate or a certified copy as further proof of identity.
At time of check in, customers must provide proof of return or onward travel, proof of sufficient funds and any documents required for next destination. Failure to provide such documentation will result in denied boarding.
Exempt from holding return/onward tickets are those visitors arriving to meet up with a cruise ship (who should hold tickets for their cruise) or yacht (who should hold a letter stating they are doing so).
domestic check-in cut-off time
Checked baggage may not be accepted less than 30 minutes prior to the flight departure time. We will not be liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late checked baggage. If you are not checking bags, you may check in up to 20 minutes prior to scheduled departure and must be in the gate area at least 15 minutes prior to scheduled departure.
international check-in cut-off time
All customers must be checked in for their international flight at least 60 minutes prior to scheduled departure and must be in the gate area at least 20 minutes prior to scheduled departure.
We will not be liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late checked baggage.
domestic boarding cut-off time
Each customer must be onboard the aircraft 15 minutes prior to departure.
Standby customers may be cleared at 10 minutes to departure.
Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.
international boarding cut-off time
Each customer must be onboard the aircraft 20 minutes prior to departure.
Standby customers may be cleared at 20 minutes to departure.
Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.
kiosk check in
If you have a confirmed reservation, feel free to use a kiosk machine to check in. You may check in using the kiosk no more than four hours prior to departure if you are checking baggage. Customers with no checked baggage may check in within 24 hours from their scheduled departure time. Kiosk check in is not available 30 minutes or less before departure.
You can retrieve your information and check in at a kiosk using one of the following methods:
- Reservation number
- Emailed itinerary with the bar code
- Credit card with your name on it
- TrueBlue number or email address and password if you're a TrueBlue member.
In order to validate your boarding pass, you'll need to present it along with your photo ID at the gate.
Curbside Check In and Skycaps
JetBlue is offering Curbside Check-in at Boston Logan Airport.
Once you've checked in at curbside your bags will be taken care of and you can head straight to security.
Please note, there is a $2 fee for curbside check in and is not currently available for international travel.
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