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Boston Logan International Airport - BOS



 
Boston Logan International Airport - BOS
Terminal   

Terminal C - All departures and domestic arrivals
Terminal E - All international arrivals (flights from Bermuda, Bahamas and Aruba arrive at Terminal C)

Recommended Check-in Time 90 minutes - 2 hours for AM flights (Domestic) 
3 hours (International) 
Even More® Speed Yes
Ticket Counter Hours 3:30 a.m. - 12:00 a.m.
Cashless Lobby

Cash is not accepted as a form of payment at the ticket counter.
Click here for more information

Baggage Claim Phone Number 1-617-716-3545 (office)
1-617-716-3517 (fax)
Skycap/Curbside No/No
Directions to Airport Click Here For Directions
Airport Website Click Here

*Please check your JetBlue Flight Status Notifications or the flight information display system at the airport for detailed flight information.


Cut-off time for checking in
  • Checked baggage may be accepted within six (6) hours of scheduled departure time based on the opening of the ticket counter on the same calendar day
  • Checked baggage will not be accepted less than 60 minutes prior to departure on international flights 

JetBlue is not liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage.

  • If you're not checking bags, you must check in no later than 60 minutes* prior to scheduled departure for domestic flights, and 60 minutes for international flights
  • All customers must be onboard the aircraft 15 minutes prior to scheduled or posted departure time for domestic and international flights

*kiosk availability subject to airport hours of operation

Check in cut-off times vary between check-in channels as follows:

  • Online check in: 90 minutes of departure (domestic and international)
  • JetBlue mobile app: 60 minutes of departure (domestic), 90 minutes of departure (international)
  • Kiosk/ticket counter: 60 minutes of departure (domestic), 60 minutes of departure (international)

Please check information specific to items such as sporting equipment, firearms, musical instruments, etc. for guidelines about transporting them on JetBlue flights.


Address and phone number - BOS

BOSTON LOGAN INTERNATIONAL AIRPORT

JetBlue
300 Terminal C
East Boston, MA 02128

General Airport Phone: 1-800-235-6426


Baggage claim information

Baggage Claim is located on first floor of Terminal C.

Making a baggage claim

If your baggage has been delayed or damaged, it's important to make a baggage claim with a JetBlue crewmember while you're at the airport.

Please email BOS Lost and Found at boslostandfound@jetblue.com for any misplaced or lost items outside a baggage claim. You may also contact them by phone at: 1-617-716-3549. Please note: the lost and found email address and phone number is for lost items only. Please do not send an email to this address for lost baggage.

If you need to make the claim once you've left the airport, please call the JetBlue Baggage Service Office at the airport you flew into within four hours after arrival.

The baggage service office is open from 5:00 a.m. until 12:30 a.m.

Boston Baggage Service Office telephone: 1-617-716-3545

Boston Baggage Service Office fax: 1-617-716-3517

Boston Lost and Found

Telephone:1-617-716-3549 or 617-716-3543 
Email address: boslostandfound@jetblue.com

Baggage claim follow-up

If you’re following up on a baggage claim, contact Central Baggage Services. Click Here for hours of operation and contact information.


Boarding & deplaning options
All boarding and deplaning in Boston is done via the jetbridge. Boston does not participate in boarding or deplaning from the back of the aircraft.

Car rental companies

Complimentary shuttle busses are provided to transport customers to and from the terminal to the car rental facility. Car rental agencies may be contacted by using the car rental telephones located in Terminal C.

For more details about car rental options available at BOS, click here.

Other car rental options

We can offer you special rates on rental cars through our partner Hotels.com.

You can book these rates by clicking on the link below or, if you call our reservations team to book your reservation, one of our reservation crewmembers can transfer you to Hotels.com.

You may also contact Hotels.com Customer Support directly for questions regarding hotel or car reservations 24 hours a day, seven days a week at 1-800-544-3581 (English) or 1-800-520-8629 (Spanish)..


Check-in & gate information

Ticket counter hours and location

Our ticket counter is located in Terminal C. Please refer to television screens in the terminal for our current location. The ticket counter is open daily from:

Daily

4:00 a.m. – 12:00 a.m. 

We recommend you arrive at the airport at least 90 minutes (2 hours for AM flights) prior to departure for domestic travel, including Puerto Rico, and two hours prior to departure for international travel.

Avoid delays by checking for traffic alerts, and allow enough time to go through TSA screening, particularly during holidays and peak travel days. Please note, JetBlue has cut-off times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.

You'll need a boarding pass to get through security. You'll be notified of your gate upon check in.

Identification requirements

Click Here for Identification / ID Requirements

Domestic boarding cut-off time

Each customer must be onboard the aircraft 15 minutes prior to departure.

Standby customers may be cleared at 10 minutes to departure.

Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.

International boarding cut-off time

Each customer must be onboard the aircraft 20 minutes prior to departure.

Standby customers may be cleared at 20 minutes to departure.

Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.

Kiosk check-in

If you have a confirmed reservation, feel free to use a kiosk to check in. You may check in using the kiosk no more than six (6) hours prior to departure if you are checking baggage. Customers with no checked baggage may check in within 24 hours from their scheduled departure time. Kiosk check in is not available 30 minutes or less before departure.

You can retrieve your information and check in at a kiosk using one of the following methods:

  • Confirmation code 
  • Emailed itinerary with the bar code
  • Credit card with your name on it
  • TrueBlue number or email address and password if you're a TrueBlue member

In order to validate your boarding pass, you'll need to present it along with your photo ID at the gate.


Check in & pick up info for unaccompanied minors

Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.

When a gate pass is issued, it's the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.

Drop-off information

When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:

  • The parent/guardian has a signed copy of the UMNR form
  • The UMNR is onboard the aircraft 
  • The parent/guardian's name, address and cell phone number are all documented on the minor's reservation

In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.

Pick-up information

When picking up an unaccompanied minor, one person may receive a gate pass to proceed into the arrivals area to meet the minor. Please arrive at the airport no later than 30 minutes before the scheduled arrival; however, for early morning arrivals, please check the ticket counter hours.

In cases where a flight arrives after the ticket counter is closed, proceed directly to baggage claim to meet the minor.

The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.


Customer paging number
If you're trying to get a hold of someone at the airport call 617-561-1806 to have them paged.

Directions to BOS

To find driving directions to the airport, visit https://www.massport.com/logan-airport/to-and-from-logan/directions-to-logan/

When entering the Airport, note that the in-bound roadway system consists of an upper level for departures and a lower level for arrivals. All parking is accessed from the roadway on the lower/arrivals level.

 


Flight durations

Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on jetblue.com.

Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.


Ground transportation

Earn TrueBlue points and enjoy exclusive savings when you book with Avis and Budget.

Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting. 


Other airlines

If you're making a connection in Boston, click here for information regarding other airlines.


Mileage information

The airport is a short five mile drive from downtown Boston. Additional areas of interest.

Burlington, VT 182 miles
Concord, NH 70 miles
Hartford, CT 100 miles
Manchester, NH      55 miles
Portland, ME 108 miles
Providence, RI 50 miles
Springfield, MA 90 miles
ORH 54 miles
JFK 219 miles

Parking

For general parking information, please call 1-617-561-1673 or visit https://www.massport.com/logan-airport/parking-information/

 


Special service information

For your convenience, regular and oversized wheelchairs are available upon request. Electric carts are not available in the concourse area.

Additional details about BOS services and amenities may be found here.


Boston terminals for departures and arrivals

Terminal C Departures

All BOS flights depart from the top floor of Terminal C.

Terminal C Arrivals

All domestic flights and international flights from Aruba, Bahamas and Bermuda arrive at the bottom floor of Terminal C.

Please note, international flights that connect in JFK airport will also arrive into Terminal C.

Terminal E Arrivals

All international flights arrive in Terminal E,  with the exception of flights from Aruba, Bahamas and Bermuda which arrive in Terminal C.

 


Linked Topics
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