May 12 Through September 7, 2019Ticket Counter hours: 24/7
Customers are welcome in Gate area 24/7TSA Checkpoint is now operational 24/7 in T5
Cash is not accepted as a form of payment at the ticket counter. Click here for more information
Central Baggage Services(Baggage Claim)
JetBlue is not liable for any charges incurred for bags that were checked late, nor liable for delivery or compensation for late-checked bags.
Baggage storage is available at JFK at the following locations:
Terminal 4 Arrivals
Baggage storage is located on the 1st floor and is available 24 hours a day. The approximate cost ranges from *$4 to $16 per day, depending on size.
Terminal 4 Concourse
Baggage storage is located on the 3rd floor near Gate 30 inside Travelex Currency Exchange and is available from 7 a.m. until 1 p.m. The approximate cost ranges from *$3 to $15 per day.
Terminal 1 Arrivals
Baggage storage is located near Alitalia and Olympic Airlines and is available from 7 a.m. until 11 p.m. The approximate cost ranges from *$4 to $16 per day, depending on size.
*Rates are subject to change without notice.
Permitting weather and other circumstances, JFK may offer boarding and deplaning from both the front and back of the aircraft.
The option to board and deplane from the back is available for customers who are seated in the back half of the aircraft and for those who can comfortably ascend stairs.
For your convenience, regular and oversized wheelchairs are available upon request. Electric carts are not available in the concourse area.
TTY/TDD phones are available at both the ticket counter and the gate area.
Pet Relief AreaPre-Security: Arrivals Level – outside Baggage Service Office; Post Security: across from Gate 28
UMNR Pick-up and Drop-off AreasPlease see a JetBlue Crewmember on the Departures Level, Special Services Counter for assistance.
Wheelchair Check-in RoomPlease note there is a dedicated Wheelchair Check-in Room with both curbside and intra-terminal access. The entrance to the room is located between Doors 3 and 4 on the Departures level. The Wheelchair Check-in Room has the same hours as the Ticket Counter, 0315-1130.
Parking Reserved spaces are available in all of the CTA Parking Lots near the terminals, and also in the Blue and Green Lot parking garages for vehicles displaying a disabled person or disabled veteran placard.