JetBlue is not liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage.
*kiosk availability subject to airport hours of operation
Check in cut-off times vary between check-in channels as follows:
WASHINGTON DULLES INTERNATIONAL AIRPORT
JetBlue45020 AVIATION DRSTERLING, VA 20166-7506
General Airport Phone: 1-703-572-2700
Baggage Claim is located on the arrivals level door five. You can pick up your bags from Carousel 10.
Making a baggage claim
If your baggage has been delayed or damaged, it is important to make a baggage claim with a JetBlue crewmember while you're at the airport.
If you need to make the claim once you've left the airport, please call the JetBlue Baggage Service Office at the airport you flew into within four (4) hours after arrival.
The baggage service office is open from 4:30 a.m. until 8:30 p.m.
Washington Baggage Service Office telephone: 1-703-572-6987 Washington Baggage Service Office fax: 1-703-572-6993
Baggage claim follow-up
To follow-up on a baggage claim, contact Central Baggage Services. Click here for hours of operation and contact information.
Car rental agencies are available by shuttle from the airport. Agency phones are located on the lower level of the Main Terminal. For more information, click here.
Other car rental options
We can also offer you special rates on rental cars through our partner Hotels.com. You can book these rates by clicking on the link below or, if you call our Reservations team to book your reservation, one of our Reservation crewmembers can transfer you to Hotels.com.
You may also contact Hotels.com Customer Support directly for questions regarding hotel or car reservations 24 hours a day, seven days a week at 1-800-544-3581 (English) or 1-800-520-8629 (Spanish)..
Ticket counter hours and location
Our ticket counter is located in the Main Terminal next to Porter and is open from 4:45 a.m. until 8:30 p.m.
We recommend you arrive at the airport at least 90 minutes prior to departure. Avoid delays by checking for traffic alerts, and allow enough time to go through TSA screening, particularly during holidays and peak travel days. Please note, JetBlue has cut-off times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.
You will need a boarding pass to get through security. Our flights depart out of Gates B70 and B66.
Click Here for Identification / ID Requirements.
Boarding cut-off time
Each customer must be onboard the aircraft 15 minutes prior to departure. Standby customers may be cleared at 10 minutes to departure. Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.
Kiosk check in
If you have a confirmed reservation, feel free to use a kiosk machine to check in. You may check in using the kiosk no more than six hours prior to departure if you are checking baggage. Customers with no checked baggage may check in within 24 hours from their scheduled departure time. Kiosk check in is not available 30 minutes or less before departure.
You can retrieve your information and check in at a kiosk using one of the following methods:
In order to validate your boarding pass, you'll need to present it along with your photo ID at the gate.
Curbside Check In and Skycap
JetBlue no longer offers curbside check-in at Washington Dulles International airport.
Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.
When a gate pass is issued, it is the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.
Drop off information
When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:
In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.
Pick up information
When picking up an unaccompanied minor, one person may receive a gate pass to proceed into the arrivals area to meet the minor. Please arrive at the airport no later than 30 minutes before the scheduled arrival.
In cases where a flight arrives after the ticket counter is closed, the pick up person should proceed directly to baggage claim to meet the minor.
The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.
from downtown Washington D.C.
Travel west on I-66 to exit 67. Follow the signs to the airport, approximately 16 miles from exit 67.
Travel south on I-95 to exit 27 (I 495 west -"The Beltway") to exit 45A. Follow the signs to the airport, approximately 13 miles from exit 45A.
Travel north on I-95 to exit 170 (I 495 - "The Beltway") to exit 45. Follow the signs to the airport approximately 13 miles from exit 45.
from West Virginia
Travel south on I-81 to I-66 East. Take I-66 East to exit 53 (Route 28 North). Follow Route 28 to the airport.
from Roanoke, Southwest Virginia
Travel north on I-81 to I-66 East. Follow I-66 East to exit 53 (Route 28 North). Follow Route 28 to airport.
Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on jetblue.com.
Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.
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Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting.
Using ridesharing apps or taxi? You can be picked up and dropped off right outside the terminal.
Want to take public transit? The M60 SBS & Q47 bus stop is located on Marine Terminal Road outside of Terminal A.The Q70 SBS, Q72 & Q48 are accessible from Terminal B. If you take one of these to Terminal B, you can take the free BLUE shuttle to Terminal A.
The airport is located 28 miles from downtown Washington DC. Additional areas of interest:
If you're making a connection in Washington Dulles, click here for a list of other airlines and their contact information.
For your convenience, regular and oversized wheelchairs are available upon request. Electric carts are not available in the concourse area.
There is a text telephone located behind the JetBlue ticket counter.
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