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White Plains/Westchester County International Airport - HPN



 
White Plains/Westchester County International Airport - HPN
Terminal    Main Terminal
Recommended Check-in Time

90 minutes (domestic) 
2 hours (international)

Even More® Speed

Yes
Ticket Counter Hours

5:00 a.m. - 9:00 p.m.

Baggage Claim Phone Number 1-914-288-0821 (office)
1-914-288-0823 (fax)
Skycap/Curbside None 
Directions to Airport Click Here For Directions
Airport Website Click Here

 


Cut-off time for checking in
  • Checked baggage may be accepted within six (6) hours of scheduled departure time based on the opening of the ticket counter on the same calendar day
  • Checked baggage will not be accepted less than 60 minutes prior to departure on international flights 

JetBlue is not liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage.

  • If you're not checking bags, you must check in no later than 30 minutes* prior to scheduled departure for domestic flights, and 60 minutes for international flights
  • All customers must be onboard the aircraft 15 minutes prior to scheduled or posted departure time for domestic and international flights

*kiosk availability subject to airport hours of operation

Check in cut-off times vary between check-in channels as follows:

  • Online check in: 90 minutes of departure (domestic and international)
  • JetBlue mobile app: 45 minutes of departure (domestic), 90 minutes of departure (international)
  • Kiosk/ticket counter: 30 minutes of departure (domestic), 60 minutes of departure (international)

Please check information specific to items such as sporting equipment, firearms, musical instruments, etc. for guidelines about transporting them on JetBlue flights.


Address and Phone Number - HPN

WESTCHESTER COUNTY INTERNATIONAL AIRPORT

JetBlue
240 Airport Road, Suite 202
White Plains, New York 10604

General Airport Phone: 1-914-995-4850


Baggage Claim Information

You may pick your bags up from baggage claim on the main level.

Making a baggage claim

If your baggage has been delayed or damaged, it's important to make a baggage claim with a JetBlue crewmember while you're at the airport.

If you need to make the claim once you've left the airport, please call the JetBlue Baggage Service Office within four (4) hours after arrival.

The baggage service office is open from 10 a.m. until 11:30 p.m.

White Plains Baggage Service Office telephone: 1-914-288-0821
White Plains Baggage Service Office fax: 1-914-288-0823

Baggage claim follow-up

To follow-up on a baggage claim, contact Central Baggage Services. Click here for hours of operation and contact information.


Boarding & Deplaning Options

White Plains/Westchester usually boards/deplanes using a jetbridge, though in certain circumstances, boarding/deplaning must be done via a side ramp. 

Permitting weather and other circumstances, White Plains/Westchester may offer boarding and deplaning from both the front and back of the aircraft.


Car Rental Companies

Need a car and a hotel with your flight? Consider JetBlue Vacations for discounted airfare!

The following car rental agencies are located in the airport on the main level, baggage claim area: Click here for more information.

We can also offer you special rates on rental cars through our partner Hotels.com. You can book these rates by clicking on the link below or, if you call our Reservations team to book your reservation, one of our Reservation crewmembers can transfer you to Hotels.com.

You may also contact Hotels.com Customer Support directly for questions regarding hotel or car reservations 24 hours a day, seven days a week at 1-800-544-3581 (English) or 1-800-520-8629 (Spanish).


Check-in & Gate Information

Ticket counter hours and location

Our ticket counter is located in the Main Terminal on the end of the counter next to American Airlines and is open daily from:

5:00 a.m. - 9:00 p.m.

We recommend you arrive at the airport at least 90 minutes prior to departure for domestic flights, and two (2) hours prior to departure for international flights. Avoid delays by checking for traffic alerts, and allow enough time to go through TSA screening, particularly during holidays and peak travel days. Please note, JetBlue has cut-off times for baggage check in, and also for check-in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.

You will need a boarding pass to get through security.

Identification requirements

Click Here for Identification / ID Requirements.

Boarding cut-off time

Each customer must be onboard the aircraft 15 minutes prior to departure. Standby customers may be cleared at 10 minutes to departure. Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.

Kiosk check-in

If you have a confirmed reservation, feel free to use a kiosk to check in. You may check in using the kiosk no more than six (6) hours prior to departure if you are checking baggage. Customers with no checked baggage may check in within 24 hours from their scheduled departure time. Kiosk check-in is not available 30 minutes or less before departure.

You can retrieve your information and check in at a kiosk using one of the following methods:

  • Confirmation code
  • Emailed itinerary with the bar code
  • Credit card with your name on it
  • TrueBlue number or email address and password if you're a TrueBlue member

In order to validate your boarding pass, you'll need to present it along with your photo ID at the gate.


Check-in & Pick-up Information for Unaccompanied Minors

Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.

When a gate pass is issued, it is the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.

Drop-off information

When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:

  • The parent/guardian has a signed copy of the UMNR form
  • The UMNR is onboard the aircraft 
  • The parent/guardian's name, address and cell phone number are all documented on the minor's reservation

In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.

Pick-up information

When picking up an unaccompanied minor, one person may receive a gate pass to proceed into the arrivals area to meet the minor. Please arrive at the airport no later than 30 minutes before the scheduled arrival.

In cases where a flight arrives after the ticket counter is closed, the pick-up person should proceed directly to baggage claim to meet the minor.

The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.


Customer Paging Number
If you need to have someone paged, please ask the airline to page them from the ticket counter.

Directions to HPN

Flight durations

Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on jetblue.com.

Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.


Ground transportation

Earn TrueBlue points and enjoy exclusive savings when you book with Avis and Budget.

Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting. 


Mileage Information

The airport is 8 miles from White Plains. Additional areas of interest:

Allentown, PA      127 miles
New York, NY 38 miles
Stamford, CT 15 miles
Waterbury, CT 62 miles

Other Airlines

If you're making a connection in Westchester County, click here for a list of airlines and their contact information.


Parking

For parking information, click here.


Special Service Information

For your convenience, both regular and oversized wheelchairs are available upon request. Electric carts are not available in the concourse area.

TTY/TDD phones are available on the first and second floors.


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