NANTUCKET MEMORIAL AIRPORT

Cape Air
14 Airport Road
Nantucket, MA 02554

General Airport Phone: 1-508-325-5300

baggage claim information

Please pick up your bag from the baggage claim area in the main terminal.

making a baggage claim

If your baggage has been delayed or damaged, it is important to make a baggage claim with a Cape Air crewmember while you're at the airport.

If you need to make the claim once you've left the airport, please call the JetBlue Baggage Service Office within four hours after arrival.

The baggage service office is open from 7:00 a.m. until 9:00 p.m.

Nantucket Baggage Service Office telephone: 1-508-325-7383

baggage claim follow-up

If you’re following up on a baggage claim, Central Baggage Services can be reached from 6:00 a.m. until 9:00 p.m. MT seven days a week at 1-866-538-5438.

The following car rental agencies are located in the airport:

Budget	1-800-527-0700
Hertz	1-800-654-3131
Nantucket Island Rent-a-Car	1-800-508-9972
Windmill Auto	1-800-228-1227

ticket counter hours and location

Our ticket counter is in the Annex next to Continental and is open from 5:30 a.m. until 9 p.m.

We recommend you arrive at the airport at least 90 minutes prior to departure.

You will need a boarding pass to get through security.

check-in requirements for domestic travel

Government issued identification is required for all customers 18 years of age and over. Identification is not required for any person under the age of 18.

The name on the ID must match the name in the reservation.

Forms of valid identification for domestic flights are described below.

One form of photo ID, including:

• Driver's license
• Passport
• Photo ID issued by a government agency
• JetBlue Airways Corporation ID card

-OR-

Two forms of non-photo ID including:

• Social Security card
• Medicare/Medicaid card
• Voters Registration card
• Driver's license without photo
• ID issued by a government agency

Customers traveling with an infant as a lap child may be asked for proof of age, such as a passport, birth certificate (copies are acceptable for domestic travel) or an immunization record when the infant's age is questionable. Infants between three and 14 days old must also have, in the form of a letter, their doctor's approval to travel.

Unaccompanied minors must check in at the ticket counter. An unaccompanied minor does not need photo ID. However, the adult dropping them off and picking them up will need photo ID. This adult must be named in the reservation.

Your confirmation number or itinerary may be helpful, but are not necessary to check in.

All reservations not paid for at least 30 minutes prior to departure are subject to cancellation.

check-in cut-off time

Checked baggage may not be accepted less than 30 minutes prior to the flight departure time. We will not be liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late checked baggage.

If you are not checking bags, you may check in up to 30 minutes prior to scheduled departure and must be in the gate area at least 15 minutes prior to scheduled departure.

boarding cut-off time

Each customer must be onboard the aircraft 15 minutes prior to departure. Standby customers may be cleared at 10 minutes to departure. Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.

Luggage Forward

Luggage Forward is located in the Terminal Annex Building and will pick up bags up from home, office, or hotel. For further information call 1-866-416-7447.

If you're trying to get a hold of someone at the airport call 1-508-325-7383 to have them paged.

From Nantucket, go onto Old South Road. Turn right onto Macy Lane until you reach Airport Access. Turn left onto Airport Access, then turn right to Nantucket Memorial Airport.

Boston, MA

ACK to BOS 45 minutes

BOS to ACK 50 minutes

New York, NY

ACK to JFK 1 hour 30 minutes

JFK to ACK 1 hour 25 minutes

taxi service

Taxis are available and provide service throughout the island. Taxi fares are determined by zones, ranging from *$9 to $23.

*Rates are subject to change without notice.

shuttles

The Nantucket Regional Transit Authority Shuttle operates during the summer. For further information, please call 1-508-228-7025.

The airport is five miles from Nantucket.

For additional mileage information, visit mapquest.com by clicking on the link below.

Cape Air	1-800-352-0714
Colgan Air	1-703-368-8880
Continental	1-800-525-0280
Delta	1-800-221-1212
Nantucket Airlines	1-800-248-7779
US Airways	1-800-428-4322

Parking is available directly outside the terminal for *$20 per day.

*Rates are subject to change without notice.

For your convenience, regular and oversized wheelchairs are available upon request.

TDD/TTY phones for the deaf or hard of hearing may be found near the baggage claim area.

Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.

When a gate pass is issued, it is the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.

drop off information

One person may accompany the child to the gate of their departure flight. Simply check in at the ticket counter and receive a gate pass to allow you to pass through security. We request that the person dropping off the child remain in the terminal until the flight has departed.

pick up information

When picking up an unaccompanied minor, one person may receive a gate pass to proceed to Gate 5A to meet the minor. Please arrive at the airport no later than 45 minutes before the scheduled arrival.

The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government issued photo ID.