Terminal	Main Terminal
Check-in Time	90 minutes
Ticket Counter Hours	4:15 a.m. - 7:30 p.m.
Baggage Claim Phone Number	1-716-630-0505 (office) 1-716-630-0552 (fax)
Curbside Check-in	Yes
Directions to Airport	Click Here For Directions
Airport Website	Click Here

BUFFALO NIAGARA INTERNATIONAL AIRPORT

JetBlue Airways

4200 Genesee Street

Cheektowaga, NY 14225

General Airport Phone: 1-716-630-6000

baggage claim location

Baggage Claim is located on the lower level. You can pick up your bags from Carousel 1 or 2.

making a baggage claim

If your baggage has been delayed or damaged, it is important to make a baggage claim with a JetBlue crewmember while you're at the airport.

If you need to make the claim once you've left the airport, please call the Buffalo JetBlue Baggage Service Office within four hours after arrival.

The baggage service office is open during flight arrivals.

If you need assistance outside of flight arrivals you may speak with someone at the ticket counter.

Buffalo Baggage Service Office telephone: 1-716-630-0505

Buffalo Baggage Service Office fax: 1-716-630-0552

baggage claim follow-up

If you’re following up on a baggage claim, Central Baggage Services can be reached from 6:00 a.m. until 9:00 p.m. MT Monday through Friday and from 8:30 a.m. until 5:00 p.m. on Saturday and Sunday at 1-866-538-5438.

Permitting weather and other circumstances, Buffalo may offer boarding and deplaning from both the front and back of the aircraft.

The option to board and deplane from the back is available for customers who are seated in the back half of the aircraft and for those who can comfortably ascend stairs.

All car rental agencies are located on the ground level of the adjacent parking structure.

Alamo	1-800-462-5266
Avis	1-800-331-1212
Budget	1-800-527-0700
Dollar Rent A Car	1-800-800-4000
Hertz	1-800-654-3131
National	1-800-227-7367

 

other car rental options

We can also offer you special rates on rental cars through our partner Hotels.com.

You can book these rates by clicking on the link below or, if you call our Reservations team to book your reservation, one of our Reservation crewmembers can transfer you to Hotels.com.

You may also contact Hotels.com Customer Support directly for questions regarding hotel or car reservations 24 hours a day, seven days a week at 1-800-544-3581 (English) or 1-800-520-8629 (Spanish)..

ticket counter hours and location

Our ticket counter is located in the Main Terminal next to Continental and United and is open daily from 4:15 a.m. until 7:30 p.m.

We recommend you arrive at the airport at least 90 minutes prior to departure. Avoid delays by checking for traffic alerts, and allow enough time to go through TSA screening, particularly during holidays and peak travel days. Please note, JetBlue has cutoff times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in. Y

ou will need a boarding pass to get through security. Our flights depart out of Gates 7 or 8. c

heck-in requirements for domestic travel

Government issued identification is required for all customers 18 years of age and over. Identification is not required for any person under the age of 18.

The name on the ID must match the name in the reservation. Forms of valid identification for domestic flights are described below.

One form of photo ID, including:

• Driver's license
• Passport
• Photo ID issued by a government agency
• JetBlue Airways Corporation ID card

-OR-

Two forms of non-photo ID including:

• Social Security card
• Medicare/Medicaid card
• Voters Registration card
• Driver's license without photo
• ID issued by a government agency

Customers traveling with an infant as a lap child may be asked for proof of age, such as a passport, birth certificate (copies are acceptable for domestic travel) or an immunization record when the infant's age is questionable. Infants between three and 14 days old must also have, in the form of a letter, their doctor's approval to travel.

Unaccompanied minors must check in at the ticket counter. An unaccompanied minor does not need photo ID. However, the adult dropping them off and picking them up will need photo ID. This adult must be named in the reservation.

Your confirmation number or itinerary may be helpful, but are not necessary to check in.

All reservations not paid for at least 30 minutes prior to departure are subject to cancellation.

check-in cut-off time

Checked baggage may not be accepted less than 30 minutes prior to the flight departure time. We will not be liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late checked baggage.

If you are not checking bags, you may check in up to 20 minutes prior to scheduled departure and must be in the gate area at least 15 minutes prior to scheduled departure.

boarding cut-off time

Each customer must be onboard the aircraft 15 minutes prior to departure.

Standby customers may be cleared at 10 minutes to departure.

Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.

kiosk check in

If you have a confirmed reservation, feel free to use a kiosk machine to check in. You may check in using the kiosk no more than four hours prior to departure if you are checking baggage. Customers with no checked baggage may check in within 24 hours from their scheduled departure time. Kiosk check in is not available 30 minutes or less before departure.

You can retrieve your information and check in at a kiosk using one of the following methods:

• Reservation number
• Emailed itinerary with the bar code
• Credit card with your name on it
• TrueBlue number or email address and password if you're a TrueBlue member

In order to validate your boarding pass, you'll need to present it along with your photo ID at the gate.

Curbside Check In and Skycaps

JetBlue is offering Curbside Check-in at Buffalo Airport.

Once you've checked in at curbside your bags will be taken care of and you can head straight to security.

Please note, there is a $2 fee for curbside check in and is not currently available for international travel.

Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.

When a gate pass is issued, it is the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.

drop off information

Parents/guardians who are dropping off their minors may leave the airport before the plane has left the gate as long as they have their cell phone number documented on the minor's reservation.

In the event of a gate return, a JetBlue Crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.

pick up information

When picking up an unaccompanied minor, one person may receive a gate pass to proceed into the arrivals area to meet the minor. If the child is on the last flight of the day, they can be met at the security checkpoint. Please arrive at the airport no later than 30 minutes before the scheduled arrival.

The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government issued photo ID.

To check approximate flight durations, please click on this link.

Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.

from I-90 (NYS Thruway East or West)

Take exit 51 to Route 33 east (Kensington Expressway).

from the east

Take Route 78 (Transit Road) to Route 33 West (Genesee Street).

If you're trying to get a hold of someone at the airport call 1-716-630-6000 to have them paged.

All ground transportation is located on the lower level of the terminal, outside of baggage claim.

bus service

Metro Bus

1-716-855-7300

LimoRes.net

JetBlue has a partnership with LimoRes.net, the leading revolutionary online ground transportation provider, to provide customers with the option to book exclusive discount rates on www.jetblue.com/cars.

This new car service option provides our customers with an additional level of comfort and service that comes with pre-booking ground transportation with knowledgeable, professional and reliable car service and limo providers. This option allows travelers to reserve the service online for a ride to or from the airport, including prompt curbside pick-up and drop-off by a local driver with GPS equipment to ensure efficient and stress-free travel to the final destination. For a small additional fee, customers can also elect to be picked-up inside the airport upon arrival. 

shuttle service

WNY Super Shuttle

1-888-402-6606

taxi service

Airport Taxi Service

1-716-633-8294

For additional information call: 1-716-855-7300

The airport is a short ten mile drive from downtown Buffalo. Additional areas of interest:

Niagara Falls, Ontario	22 miles
Toronto, Ontario	102 miles
Syracuse, NY	152 miles
Cleveland, OH	193 miles

 

If you're making a connection in Buffalo, here's a list of other airlines:

AirTran	1-800-247-8726
American Eagle	1-800-433-7300
Continental Airlines	1-800-525-0280
Continental Express	1-800-525-0280
Comair	1-800-221-1212
Delta International flights	1-800-241-4141
Delta Express	1-800-325-5205
Northwest Airlines	1-800-225-2525
United Airlines	1-800-241-6522
United Express	1-800-241-6522
US Airways	1-800-428-4322
US Airways Express	1-800-428-4322

For additional information call: 1-716-634-0315

*All rates are subject to change without notice.

long-term parking

Parking in the long-term A lot is the most economical, designed for those parking three or more days. Free shuttles run to and from the terminal. Rates are *$2/first hour; each additional hour *$1, daily maximum *$8.25, weekly maximum *$38.

preferred long-term parking

Preferred long-term parking is within walking distance of the terminal and perfect for daily or long weekend trips. Free shuttles run to and from the terminal. Rates are *$2/first hour; each additional hour *$1, daily maximum *$9.50, weekly maximum *$48.

short-term parking

The short-term parking garage is covered, weather protected and ideal for pick-ups and drop-offs or any stay under two hours. Increments are *$2.50/hour thereafter, with a daily maximum of *$15.

For your convenience, regular and oversized wheelchairs are available upon request. Electric carts are not available in the concourse area.

There is a text phone located at gates 1, 6, 17 and 23 as well as at the phone center near the security checkpoint and baggage claim area.

An information desk is available for assisting customers who are blind, have low vision, deaf or hard of hearing.