Terminal A Gates 12/16A/16B/17/18 (all domestic flights/international departures)Terminal B (international arrivals)
Cash is not accepted as a form of payment at the ticket counter. Click here for more information.
JetBlue is not liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage.
*kiosk availability subject to airport hours of operation
Check in cut-off times vary between check-in channels as follows:
Please check information specific to items such as sporting equipment, firearms, musical instruments, etc. for guidelines about transporting them on JetBlue flights.
NEWARK LIBERTY INTERNATIONAL AIRPORT
JetBlue22 Terminal A Mailbox 13Newark, New Jersey 07114
3 Brewster RoadNewark, New Jersey 07114
General Airport Phone: 1-973-961-6000
Baggage claim is located on the arrivals level. You can pick up your bags from Carousel 6.
Making a baggage claim
If your baggage has been delayed or damaged, it's important to make a baggage claim with a JetBlue crewmember while you're at the airport.
If you need to make the claim once you've left the airport, please call the Newark JetBlue Baggage Service Office within four (4) hours after arrival.
The baggage service office hours are from 8:30 a.m. until 12:30 a.m.
Newark Baggage Service Office telephone: 1-973-802-1530 extension 1 Newark Baggage Service Office fax: 1-973-622-1652
Baggage claim follow-up
To follow up on a baggage claim, contact Central Baggage Services. Click here for hours of operation and contact information.
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Ticket counter information and location
Our ticket counter is located in Terminal A, Door 1, next to West Jet. Ticket.
We recommend you arrive at the airport at least 2 hours prior to departure. Avoid delays by checking for traffic alerts, and allow enough time to go through TSA screening, particularly during holidays and peak travel days. Please note, JetBlue has cut-off times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.
If you're not checking any bags and you have your boarding pass, feel free to head straight to security then on to Gates 16, 17, or 18.
Click Here for Identification / ID Requirements.
Boarding cut-off time
Each customer must be onboard the aircraft 15 minutes prior to departure. Standby customers may be cleared at 10 minutes to departure. Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.
If you have a confirmed reservation, feel free to use a kiosk to check in. You may check in using the kiosk no more than six (6) hours prior to departure if you are checking baggage. Customers with no checked baggage may check in within 24 hours from their scheduled departure time. Kiosk check in is not available 30 minutes or less before departure.
You can retrieve your information and check in at a kiosk using one of the following methods:
In order to validate your boarding pass, you'll need to present it along with your photo ID at the gate.
Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.
When a gate pass is issued, it is the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.
When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:
In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.
Unaccompanied minors may be met at the baggage carousel area. Please arrive at the airport no later than 30 minutes before the scheduled arrival.
The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.
For driving directions to EWR, visit http://www.panynj.gov/airports/ewr-driving-directions.html
Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on jetblue.com.
Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.
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Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting.
The airport is 16 miles from Manhattan. For information about connecting from EWR to LaGuardia Airport (LGA) or John F. Kennedy International Airport (JFK), visit http://www.panynj.gov/airports/ewr-airport-connections.html. Additional areas of interest:
If you're making a connection in Newark, visit click here for a list of other airlines and their contact information.
For additional parking information call: 1-973-961-6421 or 1-973-961-6422 or click here.
* All rates are subject to change without notice.
For your convenience, regular and oversized wheelchairs are available upon request. Specially designed electric carts are available for disabled customers. For more details about accessibility services available at EWR, visit http://www.panynj.gov/airports/ewr-accessibility-services.html
TTY/TDD phones are conveniently located to accommodate customers who are hard of hearing. Customers who are hard of hearing can obtain information about Newark Liberty International Airport's flights and services by dialing 1-877-439-7889.
Parking lots nearest to the entrances of each terminal have a limited number of designated spaces for customers with disabilities. The vehicle needs to display an official license plate, bearing the disabled designation or other official documents issued by a municipality or state of residence.