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Orlando International Airport - MCO



 
Orlando International Airport - MCO
Terminal   

Airside 1 at Terminal A 

Recommended Check-in Time Domestic: 3 hours
International: 3 hours*

Even More® Speed

Yes
Ticket Counter Hours 3:30 a.m. - 11:30 p.m.
Baggage Claim Phone Number 1-407-825-2163 (office)
1-407-825-2156 (fax)
Curbside Check-in No
Directions to Airport Click Here For Directions
Airport Website Click Here

*Customers traveling on an International flight with JetBlue are required to check in no later than 60 minutes prior to departure or they will be denied boarding.


Terminal construction at Orlando International Airport, FL (MCO)

As part of a long-term airport modernization project at Orlando International Airport, FL (MCO), the Automated People Mover (APM) trains used to shuttle customers between the main terminal and the JetBlue gate area (Gates 1-29) will be completely renovated between July 2017 and March 2018.

Throughout the construction period, a single APM train will remain operational to shuttle customers between the terminal and gate area. In the unlikely event of a train service disruption, and during periods of overnight preventative maintenance, the airport will provide bus transportation. Customer service ambassadors will be on-site to help direct customers—click here for construction updates.

We recommend arriving at the airport 3 hours prior to your flight departure, and please be sure to check the status of your flight online or via the JetBlue app prior to arriving at the airport.

For airport information, including check-in times and terminal information, click here.


Even More Speed at MCO - Crewmember information

While we do have an Even More Speed-branded lane at MCO, the priority lane is located on the side facing Terminal B and our Customers come from Terminal A, so there is a chance that some of our Customers have a hard time finding it, even with the signage that is posted.

Additionally, depending on the time of day, TSA may change the way the line is directed or merge the priority Customers with other Customers. Unfortunately, how the security lanes are managed is completely up to the discretion of TSA.

We apologize to any Customers who don’t feel like they received the expedited service they paid for; if unsatisfied, they may speak with an JetBlue Crewmember for a refund.


**Travel advisory | Zika Virus reports**

last updated: July 30, 2016

Please be advised of reports of an outbreak of mosquito-borne Zika virus affecting parts of Latin America, the United States and the Caribbean, including Aruba, Bahamas, Barbados, Cayman Islands, Costa Rica, Colombia, Cuba, Curaçao, Dominican Republic,  Ecuador, Florida, Haiti, Grenada, Mexico, Puerto Rico, St. Maarten, St. Thomas, St. Croix, St. Lucia, Texas and Turks and Caicos.

The risk of mosquito-borne transmission on aircraft is extremely low and customers traveling to affected areas should follow the recommendations provided by the CDC at http://www.cdc.gov/Travel.

What is Zika?
Zika is a mosquito-borne virus that is spread to people through mosquito bites.

What are the symptoms?
The most common symptoms of Zika are fever, rash, joint pain, and conjunctivitis.  The symptoms are usually mild and can last several days to a week. Many people infected with Zika will not develop symptoms or even realize they have been infected.

What is the treatment?
There is no vaccine to prevent or medicine to treat Zika. Travelers can protect themselves from contracting Zika by taking steps to prevent mosquito bites, such as using insect repellent, wearing long sleeves and pants, and staying in places with air conditioning or window and door screens.

Zika and Pregnancy
Zika virus can be spread from a pregnant woman to her unborn baby and can cause serious birth defects and other poor pregnancy outcomes. The CDC recommends special precautions for pregnant women and women trying to become pregnant:

  • Pregnant women should not travel to any area with Zika, and women trying to get pregnant should talk to their doctors before traveling or before their male partners travel.
  • It is especially important that women who wish to delay or avoid pregnancy consistently use the most effective method of birth control that they are able to use. Those traveling to areas with Zika should take steps during and after they travel to prevent mosquito bites and sexual transmission of Zika.
  • Pregnant women and women who are trying to become pregnant should consult their doctor before using insect repellants.

Does Zika virus infection cause GBS?
We do not yet know if there is a connection between GBS and Zika virus infection. It is difficult to determine if any particular pathogen or germ “causes” Guillain-Barré syndrome (GBS). The Brazil Ministry of Health has reported an increased number of people who have been infected with Zika virus who also have GBS. CDC is working with Brazil to study the possibility of a link between Zika and GBS.

Because the spread of Zika is ongoing, travelers should check the CDC travel website for the most up-to-date locations and recommendations: http://www.cdc.gov/Travel 


Cut-off time for checking in
  • Checked baggage may be accepted within six (6) hours of scheduled departure time based on the opening of the ticket counter on the same calendar day
  • Checked baggage will not be accepted less than 40 minutes prior to departure on domestic flights
  • Checked baggage will not be accepted less than 60 minutes prior to departure on international flights 

JetBlue is not liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage.

  • If you're not checking bags, you must check in no later than 30 minutes* prior to scheduled departure for domestic flights, and 60 minutes for international flights
  • All customers must be onboard the aircraft 15 minutes prior to scheduled or posted departure time for domestic and international flights

*kiosk availability subject to airport hours of operation

Check in cut-off times vary between check-in channels as follows:

  • Online check in: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • JetBlue mobile app: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • Kiosk/ticket counter: 30 minutes of departure (domestic), 60 minutes of departure (international)

Please check information specific to items such as sporting equipment, firearms, musical instruments, etc. for guidelines about transporting them on JetBlue flights.


Address and phone number - MCO

ORLANDO INTERNATIONAL AIRPORT

JetBlue
9001-H Airport Boulevard
Orlando, FL 32827

General Airport Phone: 1-407-825-2001


Baggage claim information

The baggage service office is located on the A side, Level 2.

Making a baggage claim

If your baggage has been delayed or damaged, it's important to make a baggage claim with a JetBlue crewmember while you're at the airport.

If you need to make the claim once you've left the airport, please call the Orlando Baggage Service Office at the airport you flew into within four (4) hours after arrival.

The baggage service office is open from 6:30 a.m. until 12:30 a.m.

Orlando Baggage Service Office telephone: 1-407-825-2163
Orlando Baggage Service Office fax: 1-407-825-2156

Baggage claim follow-up

To follow-up on a baggage claim, contact Central Baggage Services. Click here for hours of operation and contact information.


Boarding & deplaning options

Permitting weather and other circumstances, Orlando may offer boarding and deplaning from both the front and back of the aircraft.

The option to board and deplane from the back is available for customers who are seated in the back half of the aircraft and for those who can comfortably ascend stairs.


Car rental companies

Need a car and a hotel with your flight? Consider JetBlue Vacations for discounted airfare!
For car rental companies at MCO, click here.

We can also offer you special rates on rental cars through our partners! Click here for more information.


Check in & gate information

Our ticket counter is located on the Airside 1 at Terminal A.

Avoid delays by checking for traffic alerts, and allow enough time to go through TSA screening, particularly during holidays and peak travel days. Please note, JetBlue has cut-off times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.

You'll need a boarding pass to get through security.

Identification requirements

Click Here for Identification / ID Requirements.

Boarding cut-off time

Each customer must be onboard the aircraft 15 minutes prior to departure. Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.

Kiosk check-in

If you have a confirmed reservation, feel free to use a kiosk to check in. You may check in using the kiosk no more than six (6) hours prior to departure if you are checking baggage. Customers with no checked baggage may check in within 24 hours from their scheduled departure time. Kiosk check-in is not available 30 minutes or less before departure.

You can retrieve your information and check in at a kiosk using one of the following methods:

  • Confirmation code
  • Emailed itinerary with the bar code
  • Credit card with your name on it
  • TrueBlue number or email address and password if you're a TrueBlue member.

In order to validate your boarding pass, you'll need to present it along with your photo ID at the gate.

 


Check in & pick up information for unaccompanied minors

Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.

When a gate pass is issued, it's the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.

Drop-off information

When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:

  • The parent/guardian has a signed copy of the UMNR form
  • The UMNR is onboard the aircraft 
  • The parent/guardian's name, address and cell phone number are all documented on the minor's reservation

In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.

Pick-up information

When picking up an unaccompanied minor, the pick-up person may receive a gate pass to proceed into the arrivals area to meet the minor. Please arrive at the airport no later than 30 minutes before the scheduled arrival.

In cases where a flight arrives after the ticket counter is closed, proceed directly to baggage claim to meet the minor.

The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.


Customer paging number
If you’re trying to get a hold of someone at the airport call 1-407-825-2000 to have them paged.

Directions to MCO

For directions to MCO, click here


Flight durations

Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on jetblue.com.

Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.


Ground transportation

Earn TrueBlue points and enjoy exclusive savings when you book with Avis and Budget.

Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting. 


Mileage information

The airport is located 9 miles southeast from downtown Orlando. Additional areas of interest:

Sea World 18 miles
Universal Orlando 18 miles
Kissimmee/St. Cloud 20 miles
Lake Buena Vista 20 miles
Walt Disney World 22 miles
Sanford 30 miles
Port Canaveral 47 miles
Kennedy Space Center 54 miles
Daytona Beach, FL 74 miles
Tampa 77 miles
Miami 232 miles
Jacksonville 142 miles
Daytona Beach 54 miles

Other airlines

If you are making a connection in Orlando, click here for a list of other airlines and their contact information.


Parking

For parking information, click here.


Special service information

For your convenience, regular sized wheelchairs are available upon request. Electric carts are not available in the concourse area.

TTY/TDD phones are located near the Main Terminal phone banks and are also available at the JetBlue ticket counter.

Additional accessibility information may be found at https://www.orlandoairports.net/getting-around-mco/disabled-access/

Their Lost and Found Department phone number is 407-825-2111 and email is lostandfound@goaa.org
They have a location in Terminal A on the same level as TSA.


Linked Topics
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