Airside 1 at Terminal A
Even More® Speed
Cash is not accepted as a form of payment at the ticket counter. Click here for more information.
*Customers traveling on an International flight with JetBlue are required to check in no later than 60 minutes prior to departure or they will be denied boarding.
As part of a long-term airport modernization project at Orlando International Airport, FL (MCO), the Automated People Mover (APM) trains used to shuttle customers between the main terminal and the JetBlue gate area (Gates 1-29) will be completely renovated between July 2017 and March 2018.
Throughout the construction period, a single APM train will remain operational to shuttle customers between the terminal and gate area. In the unlikely event of a train service disruption, and during periods of overnight preventative maintenance, the airport will provide bus transportation. Customer service ambassadors will be on-site to help direct customers—click here for construction updates.
We recommend arriving at the airport 3 hours prior to your flight departure, and please be sure to check the status of your flight online or via the JetBlue app prior to arriving at the airport.
For airport information, including check-in times and terminal information, click here.
While we do have an Even More Speed-branded lane at MCO, the priority lane is located on the side facing Terminal B and our Customers come from Terminal A, so there is a chance that some of our Customers have a hard time finding it, even with the signage that is posted.
Additionally, depending on the time of day, TSA may change the way the line is directed or merge the priority Customers with other Customers. Unfortunately, how the security lanes are managed is completely up to the discretion of TSA.
We apologize to any Customers who don’t feel like they received the expedited service they paid for; if unsatisfied, they may speak with an JetBlue Crewmember for a refund.
last updated: July 30, 2016
Please be advised of reports of an outbreak of mosquito-borne Zika virus affecting parts of Latin America, the United States and the Caribbean, including Aruba, Bahamas, Barbados, Cayman Islands, Costa Rica, Colombia, Cuba, Curaçao, Dominican Republic, Ecuador, Florida, Haiti, Grenada, Mexico, Puerto Rico, St. Maarten, St. Thomas, St. Croix, St. Lucia, Texas and Turks and Caicos.
The risk of mosquito-borne transmission on aircraft is extremely low and customers traveling to affected areas should follow the recommendations provided by the CDC at http://www.cdc.gov/Travel.
What is Zika?Zika is a mosquito-borne virus that is spread to people through mosquito bites.
What are the symptoms?The most common symptoms of Zika are fever, rash, joint pain, and conjunctivitis. The symptoms are usually mild and can last several days to a week. Many people infected with Zika will not develop symptoms or even realize they have been infected.
What is the treatment?There is no vaccine to prevent or medicine to treat Zika. Travelers can protect themselves from contracting Zika by taking steps to prevent mosquito bites, such as using insect repellent, wearing long sleeves and pants, and staying in places with air conditioning or window and door screens.
Zika and PregnancyZika virus can be spread from a pregnant woman to her unborn baby and can cause serious birth defects and other poor pregnancy outcomes. The CDC recommends special precautions for pregnant women and women trying to become pregnant:
Does Zika virus infection cause GBS?We do not yet know if there is a connection between GBS and Zika virus infection. It is difficult to determine if any particular pathogen or germ “causes” Guillain-Barré syndrome (GBS). The Brazil Ministry of Health has reported an increased number of people who have been infected with Zika virus who also have GBS. CDC is working with Brazil to study the possibility of a link between Zika and GBS.
Because the spread of Zika is ongoing, travelers should check the CDC travel website for the most up-to-date locations and recommendations: http://www.cdc.gov/Travel
JetBlue is not liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage.
*kiosk availability subject to airport hours of operation
Check in cut-off times vary between check-in channels as follows:
Please check information specific to items such as sporting equipment, firearms, musical instruments, etc. for guidelines about transporting them on JetBlue flights.
ORLANDO INTERNATIONAL AIRPORT
JetBlue9001-H Airport BoulevardOrlando, FL 32827
General Airport Phone: 1-407-825-2001
The baggage service office is located on the A side, Level 2.
Making a baggage claim
If your baggage has been delayed or damaged, it's important to make a baggage claim with a JetBlue crewmember while you're at the airport.
If you need to make the claim once you've left the airport, please call the Orlando Baggage Service Office at the airport you flew into within four (4) hours after arrival.
The baggage service office is open from 6:30 a.m. until 12:30 a.m.
Orlando Baggage Service Office telephone: 1-407-825-2163Orlando Baggage Service Office fax: 1-407-825-2156
Baggage claim follow-up
To follow-up on a baggage claim, contact Central Baggage Services. Click here for hours of operation and contact information.
Permitting weather and other circumstances, Orlando may offer boarding and deplaning from both the front and back of the aircraft.
The option to board and deplane from the back is available for customers who are seated in the back half of the aircraft and for those who can comfortably ascend stairs.
Need a car and a hotel with your flight? Consider JetBlue Vacations for discounted airfare! For car rental companies at MCO, click here.
We can also offer you special rates on rental cars through our partners! Click here for more information.
Our ticket counter is located on the Airside 1 at Terminal A.
Avoid delays by checking for traffic alerts, and allow enough time to go through TSA screening, particularly during holidays and peak travel days. Please note, JetBlue has cut-off times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.
You'll need a boarding pass to get through security.
Click Here for Identification / ID Requirements.
Boarding cut-off time
Each customer must be onboard the aircraft 15 minutes prior to departure. Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.
If you have a confirmed reservation, feel free to use a kiosk to check in. You may check in using the kiosk no more than six (6) hours prior to departure if you are checking baggage. Customers with no checked baggage may check in within 24 hours from their scheduled departure time. Kiosk check-in is not available 30 minutes or less before departure.
You can retrieve your information and check in at a kiosk using one of the following methods:
In order to validate your boarding pass, you'll need to present it along with your photo ID at the gate.
Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.
When a gate pass is issued, it's the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.
When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:
In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.
When picking up an unaccompanied minor, the pick-up person may receive a gate pass to proceed into the arrivals area to meet the minor. Please arrive at the airport no later than 30 minutes before the scheduled arrival.
In cases where a flight arrives after the ticket counter is closed, proceed directly to baggage claim to meet the minor.
The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.
For directions to MCO, click here
Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on jetblue.com.
Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.
Earn TrueBlue points and enjoy exclusive savings when you book with Avis and Budget.
Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting.
The airport is located 9 miles southeast from downtown Orlando. Additional areas of interest:
If you are making a connection in Orlando, click here for a list of other airlines and their contact information.
For parking information, click here.
For your convenience, regular sized wheelchairs are available upon request. Electric carts are not available in the concourse area.
TTY/TDD phones are located near the Main Terminal phone banks and are also available at the JetBlue ticket counter.
Additional accessibility information may be found at https://www.orlandoairports.net/getting-around-mco/disabled-access/
Their Lost and Found Department phone number is 407-825-2111 and email is email@example.comThey have a location in Terminal A on the same level as TSA.
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