ticket counter hours and location
Our ticket counter is located on the main level and is open from 4:30 a.m. until 7:30 p.m.
We recommend you arrive at the airport at least 90 minutes prior to departure. Avoid delays by checking for traffic alerts, and allow enough time to go through TSA screening, particularly during holidays and peak travel days. Please note, JetBlue has cutoff times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.
If you're not checking any bags and you have your boarding pass, feel free to head straight to security.
check-in requirements for domestic travel
Government issued identification is required for all customers 18 years of age and over. Identification is not required for any person under the age of 18.
The name on the ID must match the name in the reservation.
Forms of valid identification for domestic flights are described below.
One form of photo ID, including:
- Driver's license
- Passport
- Photo ID issued by a government agency
- JetBlue Airways Corporation ID card
-OR-
Two forms of non-photo ID including:
- Social Security card
- Medicare/Medicaid card
- Voters Registration card
- Driver's license without photo
- ID issued by a government agency
Customers traveling with an infant as a lap child may be asked for proof of age, such as a passport, birth certificate (copies are acceptable for domestic travel) or an immunization record when the infant's age is questionable. Infants between three and 14 days old must also have, in the form of a letter, their doctor's approval to travel.
Unaccompanied minors must check in at the ticket counter. An unaccompanied minor does not need photo ID. However, the adult dropping them off and picking them up will need photo ID. This adult must be named in the reservation.
Your confirmation number or itinerary may be helpful, but are not necessary to check in.
All reservations not paid for at least 30 minutes prior to departure are subject to cancellation.
check-in cut-off time
Checked baggage may not be accepted less than 30 minutes prior to the flight departure time. We will not be liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late checked baggage.
If you are not checking bags, you may check in up to 30 minutes prior to scheduled departure and must be in the gate area at least 15 minutes prior to scheduled departure.
boarding cut-off time
Each customer must be onboard the aircraft 15 minutes prior to departure. Standby customers may be cleared at 10 minutes to departure. Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.
kiosk check in
If you have a confirmed reservation, feel free to use a kiosk machine to check in. You may check in using the kiosk no more than four hours prior to departure if you are checking baggage. Customers with no checked baggage may check in within 24 hours from their scheduled departure time. Kiosk check in is not available 30 minutes or less before departure.
You can retrieve your information and check in at a kiosk using one of the following methods:
- Reservation number
- Emailed itinerary with the bar code
- Credit card with your name on it
- TrueBlue number or email address and password if you're a TrueBlue member
In order to validate your boarding pass, you'll need to present it along with your photo ID at the gate.
skycap and curbside check in
For your convenience, we currently have curbside check in available from 4:45 a.m. until 12:30 p.m. and again from 3:00 p.m. until 9:30 p.m. at the Greater Rochester International Airport. Once you're checked in at curbside your bags will be taken care of and you can head straight to security.
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