The following guidelines for Group bookings take precedence over JetBlue’s general fare rules and restrictions.
Group Size and Qualifications:
- 10 or more customers
- All group customers must be booked on the same flight on the same day. Customers traveling separate from the group are considered individual bookings and regular fare rules and restrictions apply.
Deposit:
- A deposit of $50 per person, per reservation is required within 14 days of the date of booking.
- If your group is traveling during a blackout period (peak travel season), your deposit is due within 7 days of the date of booking.
- Your deposit is applied toward your final payment.
- JetBlue may cancel the reservation if your deposit is not received by the due date.
Final Payment:
- Final payment is due 30 days prior to departure for domestic travel.
- Final payment is due 60 days prior to departure for international travel.
- If final payment is not received by the due date, JetBlue may cancel the reservation(s) without notice and all monies paid are forfeited.
Payment Types:
- We accept most major credit cards, personal checks, agency checks and money orders.
- We are limited to four payment transactions per group.
- Payments must be in our Salt Lake City office on or before the payment due date.
- Other payment restrictions may apply depending on your dates of travel
Customer Names:
- All customer names are due 30 days prior to departure for domestic travel.
- All customer names are due 30 days prior to departure for international travel.
- If names are not received by the due date, JetBlue may cancel the reservation without notice. Cancellation fees apply.
Name Changes:
- You are allowed 10% of the total number of customers per reservation, with a minimum allowance of 2 per record.
- Additional name changes will be charged a $30 fee per name.
Deviations:
- After final payment has been made, individual deviations are allowed. Your group will be allowed to deviate up to 20% of the total group size. New travel dates are permitted 2 weeks prior to or after departure. Any deviation is subject to the JetBlue change fee plus any increase in airfare.
Changes/Cancellations/Fees/Refunds:
- Changes/cancellations made within 30 days of departure will result in complete forfeiture of the monies paid for domestic travel.
- Changes/cancellations made within 60 days of departure will result in complete forfeiture of the monies paid for international travel.
- Any group that is changed or canceled after deposit is paid but prior to making full payment is charged a $100 change fee per person plus any increase in airfare.
- If a change prior to full payment results in a lower fare, the balance is applied toward the final payment. Any group that is changed after full payment is made is subject to a $100 change fee plus any increase in airfare per seat. If a change after full payment results in a lower fare, difference will be forfeited.
- No changes or cancellations will be allowed inside of 30 days for domestic travel.
- No changes or cancellations will be allowed inside of 60 days for international travel.
- All payments are non-refundable.
- If your group drops below 10 customers prior to making full payment, the reservation(s) is canceled and rebooked at current fare. Fees apply. The general fare rules and restrictions will apply to the new record.
- All changes must be made by calling into the JetBlue Group Desk.
Additional Seats/Internet Bookings:
- Seats added after original group reservation is made will be at the current fare, and payment in full may be required at time of booking.>
- Seats booked on the Internet will not be considered part of the group, and can not be added to the group. Internet bookings are subject to our general fare rules and restrictions.
Seat Assignments:
- A block of seats will be assigned after deposit has been made. We will do our best to seat your group together based on seat availability at time of deposit.
- Groups may book EML seating. Payment is due at the time of selecting the seat.
Please note: Individuals in group bookings are not eligible to use Online Flight Check-In or kiosks. A crewmember at the ticket counter will be happy to check you in.
If you'd like to book a party of nine or less, you will need to call our Reservations team and one of our Reservation crewmembers will be happy to assist you.
To submit a request to book a group click here. One of our dedicated Groups crewmembers will contact you within 24 hours or by the end of the next business day with a quote and gladly answer any questions you may have.
Please keep in mind that submitting the online request does not hold space or guarantee availability or fares.
The Groups Desk is available by calling 1-888-538-2583, option 2, Monday through Friday from 7:00 a.m. until 5:30 p.m. MT. Customers with hearing or speech impairments can call our toll-free TTY/TDD telephone number, 1-800-336-5530.