Terminal	Terminal 2 Concourse A
Check-in Time	3 Hours
Ticket Counter Hours	8:00 a.m. - 4:00 p.m.
Baggage Claim Phone Number	011-52-998-886-1148 (office) 011-52-998-886-1151 (fax)
Skycap/Curbside	Yes/No
Airport Website	Click Here

CANCUN INTERNATIONAL AIRPORT

JetBlue Airways

Carretera Cancun-Chetumal KM 22.5

Cancun, Quintana Roo, Mexico 77500

General Airport Phone (Spanish Only): 52-01-998-848-7200 (from the U.S.)

baggage claim location

Baggage Claim is located in Terminal 2 after Customs and Immigration stations. You can pick up your bags from Carousels 1 through 5.

making a baggage claim

If your baggage has been delayed or damaged, it is important to make a baggage claim with a JetBlue crewmember while you're at the airport.

If you need to make the claim once you've left the airport, please call the JetBlue office at the airport you flew into within four hours after arrival.

JetBlue does not have a baggage service office at the Cancun Airport. However, a JetBlue crewmember will be near the baggage carousel for assistance during flight arrival periods.

Cancun office telephone: 011-52-998-886-1148 or Central Baggage Service if no one is available at the Cancun Baggage Service Office

Cancun office fax: 011-52-998-886-1151

baggage claim follow-up

If you’re following up on a baggage claim, Central Baggage Services can be reached from 6:00 a.m. until 9:00 p.m. MT Monday through Friday and from 8:30 a.m. until 5:00 p.m. on Saturday and Sunday at 1-866-538-5438. reached from 6:00 a.m. until 11:00 p.m. MT seven days a week at 1-866-538-5438.

Cancun may offer boarding and deplaning from both the front and back of the aircraft.

The option to board and deplane from the back is available for customers who are seated in the back half of the aircraft and for those who can comfortably ascend and descend stairs.

As soon as you exit baggage claim, you will find car rental companies to the right.

Alamo	998-886-0179
Avis	998-886-0221
Budget	998-886-0417
Payless	998-886-0726
Hertz	998-886-0045
Eurocar	998-886-0919
National	998-886-0152
Thrifty	998-886-0555

other car rental options

We can also offer you special rates on rental cars through our partner Hotels.com. You can book these rates by clicking on the link below or, if you call our Reservations team to book your reservation, one of our Reservation crewmembers can transfer you to Hotels.com.

You may also contact Hotels.com Customer Support directly for questions regarding hotel or car reservations 24 hours a day, seven days a week at 1-800-544-3581 (English) or 1-800-520-8629 (Spanish)..

ticket counter hours and location

Counters are universal and are assigned every evening. The ticket counter is open from 8 a.m. until 4 p.m.

We recommend you arrive at the airport at least three hours prior to departure. Our flights depart out of Terminal 2, Concourse A. Avoid delays by checking for traffic alerts, and allow enough time to go through security screening, particularly during holidays and peak travel days. Please note, JetBlue has cutoff times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.

You will need a boarding pass to get through security.

check-in requirements for international travel

Documents required for travel vary according to citizenship, residency, age (for minors), length of stay, purpose of visit, student status, etc. Please check for specific requirements for the country, or countries, you are visiting to make sure you have the correct documents.

Proof of return or onward travel, proof of sufficient funds (credit card) and documents required for next destination are required at the time of check in. Failure to provide such documentation will result in denied boarding.

Customers traveling with an infant as a lap child are required to provide a passport or official birth certificate. Infants between three and 14 days old must also have, in the form of a letter, their doctor's approval to travel.

check-in cut-off time

All customers must be checked in for their flight at least 60 minutes prior to scheduled departure.

We will not be liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late checked baggage.

boarding cut-off time

Each customer must be onboard the aircraft 40 minutes prior to departure.

Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.

kiosk check in

Kiosk check in is currently not available for international travel.

skycap and curbside check in

For your convenience, skycaps will help you with your baggage at Cancun International Airport.

Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.

When a gate pass is issued, it is the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.

drop off information

Parents/guardians who are dropping off their minors may leave the airport before the plane has left the gate as long as they have their cell phone number documented on the minor's reservation.

In the event of a gate return, a JetBlue Crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.

pick up information

When picking up an unaccompanied minor, please wait outside the International Arrivals area at the glass door. Please arrive at the airport no later than 30 minutes before the scheduled arrival.

The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government issued photo ID.

Please go to one of the information desks to have someone paged.

To check approximate flight durations, please click on this link.

Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.

For additional information call Gray Line Shuttle service at 1-998-843-5533 or Green Line at 1-998-886-0326.

taxi service

The Cancun/Riviera Maya Taxi is a service offered in Cancun by CancunShuttle.com. For additional information call 1-866-922-6286.

LimoRes.net

JetBlue has a partnership with LimoRes.net, the leading revolutionary online ground transportation provider, to provide customers with the option to book exclusive discount rates on www.jetblue.com/cars.

This new car service option provides our customers with an additional level of comfort and service that comes with pre-booking ground transportation with knowledgeable, professional and reliable car service and limo providers. This option allows travelers to reserve the service online for a ride to or from the airport, including prompt curbside pick-up and drop-off by a local driver with GPS equipment to ensure efficient and stress-free travel to the final destination. For a small additional fee, customers can also elect to be picked-up inside the airport upon arrival. 

The airport is located 36 miles from Cancun. Additional areas of interest: 

Playa del Carmen	42 miles
Tulum	81 miles
Chichen Itza	129 miles
Sian Ka'an Biosphere Reserve	144 miles
Merida	193 miles

If you're making a connection in Cancun, here's a list of other airlines:

Aeromexico	1-800-237-6639
Alaska Airlines	1-800-426-0333
America West Airlines	1-800-235-9292
American Airlines	1-800-433-7300
Continental	1-800-525-0280
Delta Airlines	1-800-221-1212
Frontier Airlines	1-800-432-1359
Mexicana	1-800-531-7921
Northwest	1-800-225-2525
Spirit	1-800-772-7117
United Airlines	1-800-241-6522
US Airways	1-800-428-4322

Short-term and long-term parking is available in front of Terminal 2.

* All rates are subject to change without notice.

Parking is available for *20 pesos per hour, *120 pesos per day and *840 pesos per week.

For your convenience, regular and oversized wheelchairs are available upon request. Electric carts are not available in the concourse area.

TTY phones are available in Concourse A and Concourse B by the restrooms.

Information desks are located across from the security checkpoint in Terminal 2. An information desk is also located near the exit door in the Arrivals Building. Information desks are available 24 hours a day.