Work Here - FAQ

» What if I do not have an e-mail address?
» What if my e-mail address has changed?
» I forgot my password, what can I do?
» I get the message “Password logon no longer possible – too many failed attempts.”
What should I do?

» Do I have to be registered in order to do a job search?
» I registered last year. Why doesn’t my user name and password work?
» Do I need to fill in every section of the Candidate Profile?
» How can I attach my resume?
» I’m trying to attach my resume but I get the message “invalid file format”.
I have it saved as a word document, what is wrong?

» Can I search for all job opportunities without specifying any search criteria?
» How do I search by reference code?
» I am logged into My Recruitment Dashboard and click Find a Job
but no jobs are appearing. What’s wrong?

» How does the application process work?
» I am trying to apply for a position but I keep getting the error message,
“Please input your Social Security Number on My Personal data tab.”
How do I do that?

» I’m trying to submit an application but I’m being asked for a
completed EEO form. Where can I do that?

» Can I submit an application without applying for a specific job?
» How do I check the status of my application?
» How do I withdraw myself from consideration for a position?
» If I do not see the desired job, is there any way I can be informed about other job
opportunities?

» The online application site is not working - how can I report that?
» I withdrew my application; can I resubmit my application to the
same job posting?

» Someone at JetBlue suggested that I apply for a position. How
can I obtain a reference from them?

» How can I add a cover letter after submitting an application?

 
What if I do not have an e-mail address?
An e-mail address is required so that we can communicate with you about your application. There are many sources for free e-mail accounts. Use a search engine like Yahoo, Google, or others, to locate these services and set up a free account.

What if my e-mail address has changed?
Logon. From the My Recruitment Dashboard page, under the Manage My Profile section, click the 'My Contact Information' link. Enter your new e-mail address and click Save.

I forgot my password, what can I do?
From the Logon screen. Click the ‘Password Forgotten’ link. It will ask you to provide your User Name and E-mail. Once you submit this information, a new temporary password will be sent to your e-mail address.

I get the message “Password logon no longer possible – too many failed attempts.”
What should I do?
From the Logon screen. Click the ‘Password Forgotten’ link. It will ask you to provide your User Name and E-mail. Once you submit this information, a new temporary password will be sent to your e-mail address

Do I have to be registered in order to do a job search?
No, you may search for openings without registering. If you wish to apply for a specific position, you must register in order to do so.

I registered last year. Why doesn’t my user name and password work?
We recently upgraded our Online Application systems. If you registered with us prior to September 17, 2007, please re-register. We were unable to retain original user names, passwords and Resume/Profiles when the upgrade was installed.

Do I need to fill in every section of the Candidate Profile?
While some questions may be optional, many are required and it is in your best interest to be complete when filling out the Candidate Profile and Personal Data sections, and to provide a cover letter specific to a job for which you are applying. We screen for qualified applicants based on the information you have provided.

How can I attach my resume?
Log on to your profile. Click the Candidate Profile link and then the Attachments tab. Click the Add Attachment button. Select Resume as the Attachment Type and then click the Browse button to navigate to the resume file on your computer. Click on the file name. Give the file a title like “My Resume” or optionally leave the title field blank. Click Save and you are done.

I’m trying to attach my resume but I get the message “invalid file format”.
I have it saved as a word document, what is wrong?
The system can accept word documents fine however if the document name has certain characters (e.g. periods) in the name, it will generate the error message “invalid file format”. For example, “My Resume 2.16.2008” will generate the error message. Change the name to “My Resume 2-16-2008”.

Can I search for all job opportunities without specifying any search criteria?
Yes. If you do not specify any criteria and click 'Start Search' the system will display all current job openings.

How do I search by reference code?
Your recruiter will send an email if he/she wants you to apply to a specific job posting that fits your job profile. Log on to My Recruitment Dashboard. Under the Find Opportunities section, click the ‘Find By Reference Code’ link. Enter in the desired reference code then click the ‘Start Search’ button. Alternatively, if you simply click the search button and leave the reference code blank, you will receive a list of all job postings with reference codes.

I am logged into My Recruitment Dashboard and click Find a Job
but no jobs are appearing. What’s wrong?
From your My Recruitment Dashboard page, click Find By Reference Code. Once on that page, leave the Reference Code box blank and just click Start Search. This will give you a list of all open jobs.

How does the application process work?
When applying for positions, make sure you fill out Candidate Profile and Personal Data sections. Once completed:
  • Make sure you meet the minimum qualifications for the position you are interested in and that your resume is updated and reflects this.
  • Review the entire job description and location carefully.
  • Complete any job specific questionnaires and submit.
Once submitted, the recruitment team will review all applications, including questionnaires and resumes. Please note only the most competitive applications will be contacted.

I am trying to apply for a position but I keep getting the error message,
“Please input your Social Security Number on My Personal data tab.”
How do I do that?
There are two ways to enter your SSN in order to submit your application. From your Recruitment Dashboard click, “My Personal Data” and there should be a field on that screen to enter your SSN data. If for some reason that does not work and the SSN field is missing, then return to “My Recruitment Dashboard” and click on the link called, “Candidate Applications” This will show you any applications you’ve submitted or are in the process of submitting. Click on the box next to the posting title and then click “Continue/Display Application” on the bottom of the screen. From there, you’ll be taken to the Application Wizard where you will see numbered tabs on top of the screen. Go to tab# 2, “My Personal Data” and input your SSN.

I’m trying to submit an application but I’m being asked for a
completed EEO form. Where can I do that?
From My Recruitment Dashboard, click Candidate Applications. Select the Job Posting you were in the process of completing, highlight it and select Continue/Display Application. From there, make your way to Tabs 9 and 10. Depending on the position you are applying for, one of those tabs should be the EEO Self Identification Questionnaire tab.

Can I submit an application without applying for a specific job?
No, we will only accept applications for listed job openings.

How do I check the status of my application?

Logon. From the JetBlue home page, under the Find Opportunities section, click the 'Candidate Applications' link. Look for the desired job posting application. The current status will display in the Status column.

The status will indicate one of five conditions:

Not Submitted Your application has been started but not submitted. You may
return to it for further editing before submitting.
Click the box next to the desired job posting. Then click the
Continue/Display Application' button.
Under Consideration Your application has been submitted. It is being reviewed by
the Recruiting team; awaiting assessment results, or interviews
are in progress
Withdrawn This indicates you chose to withdraw the application.
Disqualified Your application was not successful or the job posting has been
cancelled. You will receive a notification from the Recruiter
indicating you are no longer being considered for the job.
Candidate To
Be Hired
You successfully met the requirements and have been selected
to fill the vacancy.

How do I withdraw myself from consideration for a position?
Logon. From the Recruitment Dashboard under Find Opportunities click the Candidate Applications link. Click the box next to the desired job posting and then click the 'Withdraw/Delete' button. This will take you to a page which will ask,”Do you want to withdraw your application?” Click the confirm tab. Please note that if you have been disqualified you will be unable to withdraw yourself.

If I do not see the desired job, is there any way I can be informed about other job
opportunities?
Yes, log in to My Recruitment Dashboard. From the JetBlue home page under the Find Opportunities section, click the ‘Notify Me about Opportunities’ link. From the drop down arrow list, click the desired interest group. You can only choose one from the list. Click the Save button. Notifications will be sent to the email address on your profile. If you wish to stop receiving these notifications, return to this list and select None.

The online application site is not working - how can I report that?
The following browsers support the Online Application program:
  • Internet Explorer 5.0 and higher
  • Mozilla 1.7.5 and higher
  • Firefox 1.0 and higher
  • Netscape Navigator 7.0 or higher (except v. 7.10)

Please verify that your personal firewall and virus protection are configured correctly. Temporarily disable pop-up blockers.

If you continue to experience technical difficulties, from the JetBlue home page click the link in the upper right hand corner “Speak Up”. Under Contact Us click the tab name Share Concerns, click the drop down arrow box under “What are you concern about”. Click the link for Technical Support. Follow the instructions to submit your concerns.


I withdrew my application; can I resubmit my application to the
same job posting?
You can resubmit, however, you must fill out the mandatory questionnaire/assessments forms once again.

Someone at JetBlue suggested that I apply for a position. How
can I obtain a reference from them?
Once you have applied for a specific position online, you will receive an email thanking you for applying. In addition, you will receive another email with a link that you may forward to a Crewmember(s) of your choice.

How can I add a cover letter after submitting an application?
Once you have submitted your application, you cannot go back to that specific application to add any additional information; however, there is the option of attaching additional documents to your Candidate Profile. The way you would do this is similar to how you attached your resume. Under the Candidate Profile link, navigate to Tab 4 (Attachments), and click “Add Attachment” to upload your cover letter to your profile. The recruiter would still be able to view this in the same manner as your application.

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