Help

San Francisco International Airport - SFO



 
San Francisco International Airport - SFO
Terminal    International Terminal A
Recommended Check-in Time 90 Minutes
Even More® Speed Yes
Ticket Counter Hours

5:00 a.m. - 11:30 p.m.

Baggage Office Phone Number 1-650-821-2587 (office)
Skycap/Curbside No/No
Directions to Airport Click Here For Directions
Airport Website Click Here

Cut-off time for checking in
  • Checked baggage may be accepted within six (6) hours of scheduled departure time based on the opening of the ticket counter on the same calendar day
  • Checked baggage will not be accepted less than 60 minutes prior to departure on international flights 

JetBlue is not liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage.

  • If you're not checking bags, you must check in no later than 60 minutes* prior to scheduled departure for domestic flights, and 60 minutes for international flights
  • All customers must be onboard the aircraft 15 minutes prior to scheduled or posted departure time for domestic and international flights

*kiosk availability subject to airport hours of operation

Check in cut-off times vary between check-in channels as follows:

  • Online check in: 30 minutes of departure (domestic and international)
  • JetBlue mobile app: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • Kiosk/ticket counter: 30 minutes of departure (domestic), 60 minutes of departure (international)

Please check information specific to items such as sporting equipment, firearms, musical instruments, etc. for guidelines about transporting them on JetBlue flights.


Address and phone number - SFO

SAN FRANCISCO INTERNATIONAL AIRPORT

JetBlue
100 International Loop Road 5th Floor
San Francisco, CA 94128-9916


Baggage claim information

You may pick up your bags from International Terminal A - Baggage Claim Carousel 12, Level 2.

Making a baggage claim

If your baggage has been delayed or damaged, it's important to make a baggage claim with a JetBlue crewmember while you're at the airport.

If you need to make the claim once you've left the airport, please call the JetBlue Baggage Service Office at the airport you flew into within four (4) hours after arrival.

San Francisco Baggage Service Office telephone: 1-650-821-2587.

A Baggage Service Representative will be available to receive/return your call typically between the hours of 8 a.m. until 10:00 p.m.

Baggage claim follow-up

To follow-up on a baggage claim, contact Central Baggage Services. Click here for hours of operation and contact information.


Boarding & deplaning options
All boarding and deplaning in San Francisco is done via the jetbridge. San Francisco does not participate in boarding or deplaning from the back of the aircraft.

Car rentals

Need a car and a hotel with your flight? Consider JetBlue Vacations for discounted airfare!

For more details about car rental options available at SFO, click here.

We can also offer you special rates on rental cars through our partners! click here for more information.


Check in & gate information

Ticket counter hours and location

Our ticket counter is located in the International Terminal A Aisle 10. Please refer to television screens in the terminal for our current location. The ticket counter is open daily from:

Daily
4:30 a.m. - 1:30 a.m.

We recommend you arrive at the airport at least 90 minutes prior to departure. Avoid delays by checking for traffic alerts, and allow enough time to go through TSA screening, particularly during holidays and peak travel days. Please note, JetBlue has cutoff times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.

You will need a boarding pass to get through security. You will be notified of your gate upon check in.

Identification requirements

Click Here for Identification / ID Requirements.

Boarding cut-off time

Each customer must be onboard the aircraft 15 minutes prior to departure. Standby customers may be cleared at 10 minutes to departure. Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.

Kiosk check in

If you have a confirmed reservation, feel free to use a kiosk to check in. You may check in using the kiosk no more than six (6) hours prior to departure if you are checking baggage. Customers with no checked baggage may check in within 24 hours from their scheduled departure time. Kiosk check-in is not available 30 minutes or less before departure.

You can retrieve your information and check in at a kiosk using one of the following methods:

  • Confirmation code 
  • Emailed itinerary with the bar code
  • Credit card with your name on it
  • TrueBlue number or email address and password if you're a TrueBlue member

In order to validate your boarding pass, you'll need to present it along with your photo ID at the gate.

Skycap and curbside check in

Neither skycap nor curbside service is available at San Francisco International Airport.

For curbside wheelchair assistance, please use white courtesy phone outside Door 1.


Check in & pick up information for unaccompanied minors

Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.

When a gate pass is issued, it-s the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.

Drop-off information

When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:

  • The parent/guardian has a signed copy of the UMNR form
  • The UMNR is onboard the aircraft 
  • The parent/guardian's name, address and cell phone number are all documented on the minor's reservation

In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.

Pick-up information

When picking up an unaccompanied minor, please go to the JetBlue ticket counter located at aisle #10 in the International Terminal. Our ticket counter crew will verify the pick-up person’s ID and issue a gate pass to meet your unaccompanied minor at the arrival gate.

The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.


Customer paging number
Paging at SFO is done by plasma monitors throughout the terminals and is visual only. In the event of an emergency, voice paging can be requested. The number for both types of paging is 650-821-8211.

Directions to SFO

For directions, click here


Flight durations

Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on jetblue.com.

Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.


Ground transportation

Earn TrueBlue points and enjoy exclusive savings when you book with Avis and Budget.

Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting. 


Other airlines

If you're making a connection in San Francisco, click here for a list of other airlines and their contact information.


Mileage information

The airport is located approximately 13 miles south of San Francisco. Additional areas of interest:

Eugene, OR 542 miles
Oakland, CA 23 miles
Sacramento, CA 98 miles
San Jose, CA 53 miles
Salinas, CA 95 miles

Parking

For general parking information, please call 1-650-821-7905 or visit click here.


Special service information

For your convenience, regular and oversized wheelchairs are available upon request. For curbside wheelchair assistance, please use white courtesy phone outside Door 1.

TTY phones are available on the Departures/Ticketing and Arrivals/Baggage Claim levels of the International Terminal, Terminal 1 and Terminal 3.

Information booths are available at the Arrivals/Baggage Claim level of each terminal. Animal relief areas are available in Terminals 1 and 3.

Additional details about SFO’s services and amenities may be found by visiting http://www.flysfo.com/services-amenities/overview


Linked Topics
Click on one of the categories below to find similar knowledge: