5:00 a.m. - 11:30 p.m.
JetBlue is not liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage.
*kiosk availability subject to airport hours of operation
Check in cut-off times vary between check-in channels as follows:
Please check information specific to items such as sporting equipment, firearms, musical instruments, etc. for guidelines about transporting them on JetBlue flights.
SAN FRANCISCO INTERNATIONAL AIRPORT
JetBlue100 International Loop Road 5th FloorSan Francisco, CA 94128-9916
You may pick up your bags from International Terminal A - Baggage Claim Carousel 12, Level 2.
Making a baggage claim
If your baggage has been delayed or damaged, it's important to make a baggage claim with a JetBlue crewmember while you're at the airport.
If you need to make the claim once you've left the airport, please call the JetBlue Baggage Service Office at the airport you flew into within four (4) hours after arrival.
San Francisco Baggage Service Office telephone: 1-650-821-2587.
A Baggage Service Representative will be available to receive/return your call typically between the hours of 8 a.m. until 10:00 p.m.
Baggage claim follow-up
To follow-up on a baggage claim, contact Central Baggage Services. Click here for hours of operation and contact information.
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For more details about car rental options available at SFO, click here.
We can also offer you special rates on rental cars through our partners! click here for more information.
Ticket counter hours and location
Our ticket counter is located in the International Terminal A Aisle 10. Please refer to television screens in the terminal for our current location. The ticket counter is open daily from:
Daily4:30 a.m. - 1:30 a.m.
Daily4:30 a.m. - 1:30 a.m.
We recommend you arrive at the airport at least 90 minutes prior to departure. Avoid delays by checking for traffic alerts, and allow enough time to go through TSA screening, particularly during holidays and peak travel days. Please note, JetBlue has cutoff times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.
You will need a boarding pass to get through security. You will be notified of your gate upon check in.
Click Here for Identification / ID Requirements.
Boarding cut-off time
Each customer must be onboard the aircraft 15 minutes prior to departure. Standby customers may be cleared at 10 minutes to departure. Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.
Kiosk check in
If you have a confirmed reservation, feel free to use a kiosk to check in. You may check in using the kiosk no more than six (6) hours prior to departure if you are checking baggage. Customers with no checked baggage may check in within 24 hours from their scheduled departure time. Kiosk check-in is not available 30 minutes or less before departure.
You can retrieve your information and check in at a kiosk using one of the following methods:
In order to validate your boarding pass, you'll need to present it along with your photo ID at the gate.
Skycap and curbside check in
Neither skycap nor curbside service is available at San Francisco International Airport.
For curbside wheelchair assistance, please use white courtesy phone outside Door 1.
Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.
When a gate pass is issued, it-s the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.
When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:
In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.
When picking up an unaccompanied minor, please go to the JetBlue ticket counter located at aisle #10 in the International Terminal. Our ticket counter crew will verify the pick-up person’s ID and issue a gate pass to meet your unaccompanied minor at the arrival gate.
The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.
For directions, click here
Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on jetblue.com.
Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.
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Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting.
If you're making a connection in San Francisco, click here for a list of other airlines and their contact information.
The airport is located approximately 13 miles south of San Francisco. Additional areas of interest:
For general parking information, please call 1-650-821-7905 or visit click here.
For your convenience, regular and oversized wheelchairs are available upon request. For curbside wheelchair assistance, please use white courtesy phone outside Door 1.
TTY phones are available on the Departures/Ticketing and Arrivals/Baggage Claim levels of the International Terminal, Terminal 1 and Terminal 3.
Information booths are available at the Arrivals/Baggage Claim level of each terminal. Animal relief areas are available in Terminals 1 and 3.
Additional details about SFO’s services and amenities may be found by visiting http://www.flysfo.com/services-amenities/overview