Terminal	Main Level
Check-in Time	3 hours
Ticket Counter Hours	7:00 a.m. - 1:00 p.m. & 8:30 p.m. - 11:30 p.m.
Baggage Claim Phone Number	571-549-8042 (office) 571-549-7871 (fax)
Skycap/Curbside	Upon request/No
Airport Website	Click Here

 

JetBlue Airways
Aeropuerto Internacional El Nuevo Dorado
Calle 26 and Avenida El Dorado
Bogota, Colombia

Phone number: 571-425-1000

baggage claim location

Baggage Claim is located on the main level of the terminal.

making a baggage claim

If your baggage has been delayed or damaged, it is important to make a baggage claim with a JetBlue crewmember while you're at the airport.

If you need to make the claim once you've left the airport, please call the JetBlue Baggage Service Office within four hours after arrival.

The baggage service office is open from 6 a.m. until 11 a.m. and from 8 p.m. until 11 p.m.

All airlines share a baggage service desk.

Bogotá Baggage Service Office telephone: 1-571-549-8042 (office) and 1-571-549-7871 (fax).

baggage claim follow-up

If you’re following up on a baggage claim, Central Baggage Services can be reached from 6:00 a.m. until 9:00 p.m. MT Monday through Friday and from 8:30 a.m. until 5:00 p.m. on Saturday and Sunday at 1-866-538-5438.

JetBlue has jetbridge boarding and deplaning. If gate unavailable we also provide shuttle to and from terminal and aircraft.

Car rental companies are located at the first floor near international arrivals area of the airport.

Dollar Rent a Car	266-3835
Flash Rent a Car	413-9013
Budget Rent a Car	414-8278
Renting	413-9302

other car rental options

We can also offer you special rates on rental cars through our partner Hotels.com. You can book these rates by clicking on the link below or, if you call our Reservations team to book your reservation, one of our Reservation crewmembers can transfer you to Hotels.com.

You may also contact Hotels.com Customer Support directly for questions regarding hotel or car reservations 24 hours a day, seven days a week at 1-800-544-3581 (English) or 1-800-520-8629 (Spanish).

ticket counter hours and location

Our ticket counter is located in the middle on the main level of the terminal and is open from 7 a.m. until 1 p.m. and from
8:30 p.m. until 11:30 p.m. daily.

When leaving Bogotá we recommend you arrive at the airport at least three (3) hours prior to departure.

Avoid delays by checking for traffic alerts, and allow enough time to go through security screening, particularly during holidays and peak travel days. Please note, JetBlue has cutoff times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.

You will need a boarding pass to get through security. Gates are assigned by the airport authority on a daily basis and will vary.

check-in requirements for international travel

Documents required for travel vary according to citizenship, residency, age (for minors), length of stay, purpose of visit, student status, etc. Please check for specific requirements for the country, or countries, you are visiting to make sure you have the correct documents.

Proof of return or onward travel and documents required for next destination are required at the time of check in. Failure to provide such documentation will result in denied boarding.

When traveling to/from Bogotá, minors who are unaccompanied or traveling with someone other than a parent or legal guardian must present a letter of authorization from a parent or legal guardian authorizing the minor to be accompanied by the adult traveling with the minor.

Customers traveling with an infant as a lap child are required to provide a passport or official birth certificate. Infants between three and 14 days old must also have, in the form of a letter, their doctor's approval to travel.

check-in cut-off time

All customers must be checked in for their flight at least 60 minutes prior to scheduled departure.

We will not be liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late checked baggage.

boarding cut-off time

Each customer must be onboard the aircraft 20 minutes prior to departure.

Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.

kiosk check in

Kiosk check in is currently not available for international travel.

skycap and curbside check in

We currently do not offer curbside check in at the Bogotá airport, but skycap service is available upon request.

To prevent international child abduction, Colombia has implemented special exit procedures for Colombian children under 18 who are departing the country without both their mother and their father or a legal guardian.  These procedures apply to U.S. citizen children if they are also Colombian citizens or if they are legal residents of Colombia.  The procedures do not apply to U.S. citizen children present in Colombia as tourists using a U.S. passport.  Complying with the procedures can be complex and time-consuming, especially if an absent parent is outside Colombia at the time.  Advance planning is essential.

The procedures are as follows: Upon exiting the country, the person traveling with the child (or the child him/herself) must present a certified copy of the child’s birth certificate, along with written, signed authorization from the absent parent(s) or legal guardian.  The authorization must explicitly grant permission for the child to travel alone, with one parent, or with a third party, by name.  When a parent is deceased, a notarized copy of a death certificate is required instead of written authorization.  When one parent has sole custody of the child, that parent may present a custody decree instead of the other parent’s written authorization.

If the documents to be presented originated in the United States, they must first be translated into Spanish and then signed in front of a Colombian consul at a Colombian consulate.  Then, upon arrival in Colombia, the documents must be presented to the Colombian Ministry of Foreign Affairs for certification of the consul’s signature.

Alternatively, the documents can be translated into Spanish, then notarized by a notary public in the United States, and authenticated by requesting an apostille from the competent authority in the state where the documents were prepared.  The document, translation, and apostille can then be presented to immigration officers at the airport when the child travels.

If the documents originated in Colombia and are written in Spanish, only notarization by a Colombian notary is required.  For documents originating in countries other than the United States or Colombia, please inquire with the Colombian embassy serving that country.

In cases where the absent parent refuses or is unable to provide consent, the other parent can request assistance from the Colombian child protective service, Instituto Colombiano de Bienestar Familiar (ICBF).  In appropriate cases, ICBF will investigate and may issue a document that will allow the child to travel without both parents’ consent.  This process may take a significant amount of time and is not within the control of the U.S. government.

Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.

No gate passes are permitted.

drop off information

JetBlue crewmembers will accompany the unaccompanied minor to the gate. We recommend that the parent or guardian remain at the airport until the flight has departed.

pick up information

Parents or guardians who are picking up an unaccompanied minor should wait outside the arrivals area near Customs. A JetBlue crewmember will accompany the unaccompanied minor from the gate to the baggage claim area. Please arrive at the airport no later than 30 minutes before the scheduled arrival. The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government issued photo ID.

For detailed directions to the Bogotá El Dorado International Airport, please click on the link to Google Maps below:

Google Maps - Directions to Bogotá El Dorado International Airport

To check approximate flight durations, please click on this link.

Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.

buses

Bus service is available to urban areas near the airport.

taxi service

The El Dorado International Airport has to authorized taxis services, Taxis El Dorado and Radio Taxi Airport. To use one of these services you need to wait at the designated zone outside the airport.

Español

El Nuevo Dorado Aeropuerto Internacional de Bogotá cuenta con dos empresas autorizadas para el servicio de taxis, estas son Taxis El Dorado y Radio Taxi Aeropuerto. Para la utilización de este servicio el usuario se puede acercar a una caseta, localizada en la zona de parqueo de taxis y reclamar un tiquete o asignación de tarifa para taxi. En este tiquete se especifica: fecha del servicio, hora del servicio, placas del vehículo, destino, valor a pagar (en pesos colombianos o dólares) y datos básicos de la empresa. Al respaldo de este encontrará las condiciones en caso de que el servicio sea contratado por horas.

Lo anterior se hace con el fin de brindarle una mayor seguridad a los viajeros y visitantes del Aeropuerto y para que el cobro de la tarifa por el servicio sea la adecuada.

The airport is located 15 kilometers from the city center of Bogotá. Additional areas of interest: 

Medellin	153 miles
Cali	186 miles
Cartagena	412 miles
Barranquilla	244 miles

If you're making a connection in Bogotá, here's a list of other airlines:

American Airlines	1-800-433-7300
Air Canada	1-888-422-7533
Continental Airlines	1-800-231-0856
Delta	1-800-221-1212

Both short-term and long-term parking is available directly across from the main terminal.

Both regular and oversized wheelchairs are available upon request.

An elevator is available to get to different levels.

An information desk is available near the International Departures area on the upper level of the terminal, and is open 24 hours a day, seven days a week.

ATM machines are located throughout the airport that accept all major ATM logos, there is also a foreign exchange office available 24/7, there are many restaurants and small souvenir shops, there are safe-t-wrap stands throughout the airport to wrap your suitcases in plastic wrap, there is also a 24/7 medical clinic operated by the red cross. .