Boarding & deplaning options
4:45 a.m. - 7:30 p.m.
Cash is not accepted as a form of payment at the ticket counter. Click here for more information
Please be advised that a new TSA security checkpoint will open at Baltimore/Washington International Airport (BWI) on November 15, 2016, located near the international terminal entrance on the departure level between doors 15 and 16. Customers traveling from BWI should allow for extra time to pass from the JetBlue ticket counter to the new security checkpoint. Airport signage and JetBlue crewmembers will be available to direct you.
JetBlue is not liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage.
*kiosk availability subject to airport hours of operation
Check in cut-off times vary between check-in channels as follows:
Please check information specific to items such as sporting equipment, firearms, musical instruments, etc. for guidelines about transporting them on JetBlue flights.
BALTIMORE/WASHINGTON THURGOOD MARSHALL INTERNATIONAL AIRPORT
BWI Aviation Blvd. BaltimoreMaryland, 21240
General Airport Phone: 410-859-7111
Baggage Claim is located on the lower level. You can find your bags at carousel 12.
Making a baggage claim
If your baggage has been delayed or damaged, it is important to make a baggage claim with a JetBlue crewmember while you're at the airport. Please contact a crewmember at the ticket counter for baggage claims.
If you need to make the claim once you've left the airport, please call the JetBlue Baggage Service Office within four (4) hours after arrival.
The Baggage Service Office is open 4:30 a.m. until 11:30 p.m.
Baltimore/Washington Baggage Service Office telephone: 1-410-850-4685 option 2
Baltimore/Washington Baggage Service Office fax: 1-410-850-4746
Baggage claim follow-up
To follow-up on a baggage claim, contact Central Baggage Services. Click here for hours of operation and contact information.
JetBlue boards/deplanes using a jetbridge at Baltimore/ Washington International Airport.
Car rental agencies are located offsite with regular shuttle service to/from the airport. For more information, click here
Other car rental options
We can also offer you special rates on rental cars through our partner Hotels.com.
You can book these rates by clicking on the link below or, if you call our Reservations team to book your reservation, one of our Reservation crewmembers can transfer you to Hotels.com.
You may also contact Hotels.com Customer Support directly for questions regarding hotel or car reservations 24 hours a day, seven days a week at 1-800-544-3581 (English) or 1-800-520-8629 (Spanish).
Ticket counter hours and location
Our ticket counter, located in the main terminal next to Alaska Airlines, is open from:
4:45 a.m. - 7:30 p.m.
We recommend you arrive at the airport at least 60 minutes prior to departure. Avoid delays by checking for traffic alerts, and allow enough time to go through TSA screening, particularly during holidays and peak travel days. Please note, JetBlue has cutoff times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.
If you're not checking any bags and you have your boarding pass, feel free to head straight to security then on to Gate D2.
Click Here for Identification / ID Requirements
Boarding cut-off time
Each customer must be onboard the aircraft 15 minutes prior to departure.
Standby customers may be cleared at 10 minutes to departure.
Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.
Kiosk check in
If you have a confirmed reservation, feel free to use a kiosk machine to check in. You may check in using the kiosk no more than six hours prior to departure if you are checking baggage. Customers with no checked baggage may check in within 24 hours from their scheduled departure time. Kiosk check in is not available 30 minutes or less before departure.
You can retrieve your information and check in at a kiosk using one of the following methods:
In order to validate your boarding pass, you'll need to present it along with your photo ID at the gate.
Skycap and curbside check in
Skycap and curbside check in are currently not available. Wheelchair assistance is available curbside upon request.
Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.
When a gate pass is issued, it is the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.
Drop off information
When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:
In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.
Pick up information
When picking up an unaccompanied minor, one person may receive a gate pass to proceed into the arrivals area to meet the minor. Please arrive at the airport no later than 30 minutes before the scheduled arrival.
In cases where a flight arrives after the ticket counter is closed, the pick-up person should proceed directly to either the arrivals area or baggage claim to meet the minor.
The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.
Please click here for directions to the BWI Airport.
Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on jetblue.com.
Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.
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Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting.
BWI airport is located 33 miles from downtown Washington D.C. Additional areas of interest:
Both long and short-term parking is available at the airport. Parking is located directly in front of the Terminal.
For more information on parking and rates, please click here.
For your convenience, regular and oversized wheelchairs are available upon request. Electric carts are not available in the concourse area.
Phones with TDD/TTY service are located at all banks of public phones in the terminal. Also at Information desk B on the upper level. At the information booth on the lower level near baggage carousals.