Terminal	Common Use Area of the Terminal
Check-in Time	3 Hours
Ticket Counter Hours	9 a.m. - 3 p.m.
Baggage Claim Number	506-2-441-6849
Skycap Check-in	Yes
Airport Website	Click Here (Spanish only)

JetBlue Airways
Juan Santamaria International Airport - Alajuela, Costa Rica

Phone number: 506-2-441-6851

baggage claim location

Baggage Claim is located on arrivals level between Customs and Immigration Offices. You can pick up your baggage at carousel 3.

making a baggage claim

If your baggage has been delayed or damaged, it is important to make a baggage claim with a JetBlue crewmember while you're at the airport.

If you need to make the claim once you've left the airport, please call the JetBlue Baggage Service Office within four hours after arrival.

The baggage service office is open one hour after arrival.

baggage claim follow-up

If you’re following up on a baggage claim, Central Baggage Services can be reached from 6:00 a.m. until 9:00 p.m. MT Monday through Friday and from 8:30 a.m. until 5:00 p.m. on Saturday and Sunday at 1-866-538-5438.

Car rental agencies are located directly outside of the Customs area. 

Alamo/National	1-506-2441-1260  www.alamocostarica.com
Avis	1-506-2293-2222  www.avis.cr.cr
Budget	1-506-2440-4412  www.budget.co.cr
Dollar	1-506-2443-2950  www.dollarcr.com
Economy/Advanatage	1-506-2430-0558  www.economyrentacar.com
Hertz	1-506-2430-7707  www.costaricarentacar.net
Payless	1-506-2443-5286

other car rental options

We can also offer you special rates on rental cars through our partner Hotels.com. You can book these rates by clicking on the link below or, if you call our Reservations team to book your reservation, one of our Reservation crewmembers can transfer you to Hotels.com.

You may also contact Hotels.com Customer Support directly for questions regarding hotel or car reservations 24 hours a day, seven days a week at 1-800-544-3581 (English) or 1-800-520-8629 (Spanish).

ticket counter hours and location

Our ticket counter is located in a common use area and the location will vary daily. We are open from 9 a.m. until 3 p.m. daily. Please check signs at the airport for the exact location of the counter. 

When leaving Costa Rica we recommend you arrive at the airport at least three hours prior to departure.

Avoid delays by checking for traffic alerts, and allow enough time to go through security screening, particularly during holidays and peak travel days. Please note, JetBlue has cutoff times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.

You will need a boarding pass to get through security. Gates are assigned by the airport authority on a daily basis and will vary.

check-in requirements for international travel

Documents required for travel vary according to citizenship, residency, age (for minors), length of stay, purpose of visit, student status, etc. Please check for specific requirements for the country, or countries, you are visiting to make sure you have the correct documents.

Proof of return or onward travel and documents required for next destination are required at the time of check in. Failure to provide such documentation will result in denied boarding.

Customers traveling with an infant as a lap child are required to provide a passport or official birth certificate. Infants between three and 14 days old must also have, in the form of a letter, their doctor's approval to travel.

check-in cut-off time

All customers must be checked in for their flight at least 60 minutes prior to scheduled departure.

We will not be liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late checked baggage.

boarding cut-off time

Each customer must be onboard the aircraft 20 minutes prior to departure.

Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.

kiosk check in

Kiosk check in is currently not available for international travel.

skycap and curbside check in

We currently do not offer curbside check in at the San Jose airport, but skycap service is available upon request.

Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.

drop off information

Parents/guardians who are dropping off their minors may leave the airport before the plane has left the gate as long as they have their cell phone number documented on the minor's reservation.

In the event of a gate return, a JetBlue Crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor.

pick up information

When picking up an unaccompanied minor, please proceed into the arrivals area directly located outside of Customs to meet the minor. Please arrive at the airport no later than 30 minutes before the scheduled arrival.

The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government issued photo ID.

If you’re trying to get a hold of someone at the airport call 1-506-2440-8257 extension 2035 to have them paged.

From San Jose or the East side of the country,  take Bernardo Soto's Highway

From West side of the country, take General Cañas's Highway

The airport is located  in Alajuela between these two highways

To check approximate flight durations, please click on this link.

Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.

taxi service

Taxis Unidos is the official taxis service of the airport. They are available 24 hours per day, seven days a week, and can be contacted by phone at 1-506-2441-1319 or via the web at www.taxiaeropuerto.com

LimoRes.net

JetBlue has a partnership with LimoRes.net, the leading revolutionary online ground transportation provider, to provide customers with the option to book exclusive discount rates on www.jetblue.com/cars.

This new car service option provides our customers with an additional level of comfort and service that comes with pre-booking ground transportation with knowledgeable, professional and reliable car service and limo providers. This option allows travelers to reserve the service online for a ride to or from the airport, including prompt curbside pick-up and drop-off by a local driver with GPS equipment to ensure efficient and stress-free travel to the final destination. For a small additional fee, customers can also elect to be picked-up inside the airport upon arrival. 

bus service

Buses are located directly outside of the airport next to the parking lot.

The airport is a 17 kilometers drive from downtown San Jose. Additional areas of interest:

Manuel Antonio Beach	177 kilometers
Quepos	168 kilometers
Arenal Volcano	135 kilometers

Parking lots are located across the street from the terminal. Both long and short term lots are available.

short term garage

The cost is *$2.45 per hour / Daily rate *$10.05 / Weekly rat *$94.82

long term garage

The long term garage daily rates are posted at the airport

*All rates are subject to change without notice.

If you're making a connection in San Jose, Costa Rica, here's a list of other airlines:

Air Canada	1-506-2441-8025
America West	1-506-2430-6690
American Airlines	1-506-2442-8800
Continental Airlines	1-506-2442-1904
Copa	1-506-2441-4742
Delta	1-506-2440-4805
Spirit	1-800-2756-7117
TACA	1-506-2443-3555
US Airways	1-506-2430-6690