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JetPaws - Frequently asked questions



 
General information on traveling with pets

JetBlue gladly accepts small cats and dogs in the aircraft cabin on both domestic and international flights (with the exception of flights to Jamaica, Barbados, Saint Lucia, Cayman Islands and Trinidad & Tobago, and interline bookings).

You may book your pet online at jetblue.com or by calling 1-800-JETBLUE (538-2583). 

Keep in mind:

  • There is a pet fee of $100 each way.
  • We only accept small cats and dogs as pets in the aircraft cabin onboard our flights. At this time, we do not ship live animals as cargo or in the bellies of any aircraft.
  • The combined weight of the pet and carrier may not exceed 20 pounds.
  • Only four (4) pets are allowed per flight. The fourth and final pet must be booked at the airport at the ticket counter within 24 hours of departure and is available on a first-come, first-served basis. 
  • Pets cannot travel alone; they must be accompanied by a customer.
  • Only one pet is allowed per customer, with a few exceptions. Please contact a JetBlue representative at 1-800-JETBLUE (538-2583) for more information.
  • A pet carrier will count as a carry-on item
  • You will not be assigned an exit row, bulkhead seat, Mint® seat or any seat restricted for under seat stowage. It is highly recommended that you sit in a window or aisle seat.
  • The pet must remain inside its carrier while at the airport and in the aircraft for the entire flight, and underneath the seat in front of you during taxi, takeoff, and landing. TSA may require customers to remove their pet from its carrier to be carried through the TSA checkpoint.
  • Pets are NOT accepted on interline bookings (single itinerary containing both JetBlue and partnership airline segments), regardless of booking source i.e. jetblue.com, travel agency, partner airline’s website, etc.

Please note: These requirements listed above do not apply to certified service animals or emotional support animals; click here for guidelines pertaining to certified service animals and emotional support animals.


How much is the one-way pet fee?

There is a pet fee of $100 each way. Booking a pet 


Does my pet have to stay in its carrier when I’m traveling?

The pet must remain inside its carrier while at the airport and in the aircraft for the entire flight, and underneath the seat in front of you during taxi, takeoff and landing. At the airport and inflight


What is Petiquette™?
Petiquette™, the social graces of pet travel, counts the most the moment you arrive at the airport and begin your journey. We ask that you become familiar with the following regulations to make sure you and your beloved companion aren’t left behind. At the airport and inflight

What Vaccinations/Documents do I need?

Currently there are no vaccination or health/veterinarian document requirements for pets on domestic flights.

Requirements for international travel vary from country-to-country. Please review the requirements for the country you are traveling to. Pet vaccination and documentation requirements


How do I cancel my pet’s reservation?
If you'd like to cancel your pet reservation, please call 1-800-JETBLUE (538-2583) prior to departure or the fee payment will be forfeited. If you call to cancel before your scheduled departure, the fee will be returned to the original form of payment.

Where can I get the free Pet Travel Guide?
Click here to download our useful, free e-booklet featuring the ins and outs of traveling with your pet from the moment you book your flight to your arrival at your final destination; Travel Petiquette™; and pet-friendly hotels, restaurants and parks plus animal hospitals in some of JetBlue’s major cities.

Does my pet earn TrueBlue points if they are traveling with me?

TrueBlue members traveling with their pet will earn an additional 300 TrueBlue points for each pet fee paid.

Customers traveling with an emotional support pet or service animal are not eligible for the additional 300 TrueBlue points.

Bonus points for JetPaws fees will appear in the customer's TrueBlue account approximately 10 days after their last flight.


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