Phoenix, AZ (PHX)

Phoenix Sky Harbor International Airport (PHX)

Terminal 3, South Concourse, gates F1-F12

Recommended Check-in Time 60 minutes

Even MoreĀ® Speed

Yes/First Class Lane
Ticket Counter Hours

7:00 p.m. - 12:00 a.m.  

Baggage Claim Phone Number 1-602-275-3209 (ext. 1) (office)
Skycap/Curbside Yes/No
Airport Website Click here

Cut-off Time for Checking In
  • If you're not checking bags, you must check in no later than 30 minutes prior to scheduled departure for domestic flights and 60 minutes for international flights.
  • Checked bags will not be accepted more than six (6) hours ahead of scheduled departure time, nor less than 40 minutes (domestic) and 60 minutes (international) prior to departure.
  • All customers must be onboard the aircraft 15 minutes prior to scheduled or posted departure time for domestic and international flights.

JetBlue is not liable for any charges incurred for bags that were checked late, nor liable for delivery or compensation for late-checked bags.

PHX - Check In & Pick Up Info for Unaccompanied Minors

Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.

When a gate pass is issued, it is the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.

Drop-off information

When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:

  • The parent/guardian has a signed copy of the UMNR form
  • The UMNR is on board the aircraft 
  • The parent/guardian's name, address and cell phone number are all documented on the minor's reservation.

In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.

Pick-up information

UMNRs should be picked up at the F gates (gates vary by departure).

When picking up an unaccompanied minor, one person may receive a gate pass to proceed into the arrivals area to meet the minor. Please arrive at the airport no later than 30 minutes before the scheduled arrival.

In cases where a flight arrives after the ticket counter is closed, the pick up person should proceed directly to baggage claim to meet the minor.

The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.

PHX - Special Service Information

For your convenience, regular and oversized wheelchairs are available upon request. Electric carts are not available in the concourse area.

Pet Relief Area
: Terminal 3 lower level by check-in counters, past security
Indoor: Gate 19 in Terminal 3 (beginning Jan. 8, 2019: South Concourse near Gate F4)

UMNR Pick-up and Drop-off Areas
Drop off:
Check in and get a gate pass at ticket counter to get to gate
Pick up: Gate pass needed to get to Gate 26 Terminal 3 (beginning Jan. 8, 2019: Pick up at F Gates; specific gate varies by departure)

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