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Travel agents: JetBlue waiver code information



 
Travel agents: IROP rebooking and refund options and instructions

Customers who meet the specified travel criteria may rebook without a change fee or difference in fare. Customers whose flights have been cancelled by JetBlue may also opt for a full refund without penalty. 

 

Rebooking Options

·         Rebook the customer’s flights through the “rebook travel through date” in either the same or lowest available booking class and then process an even exchange on the ticket.

·         Rebook the customer’s flights beyond the “rebook travel through date” in either the same or lowest available booking class and process a regular exchange on the ticket charging any increase in fare however you may waive the change fee at the time of the exchange.

·         Cancel the flights and leave the ticket in “Open Status” waving all cancelation fees. The residual will be available one year from the original ticket issue date.

·         Exchange the full value of the ticket to an MCO or VMPD waiving all change fees. The MCO or VMPD will be available for one year from the date of issuance.

 

**IMPORTANT** Required Documentation for Processing an Exchange:

·         Travel agent must document the PNR with an OSI message that reads: OSI B6 EXCH PER [WAIVERCODE]

·         Travel agent must document the new ticket with the applicable waiver code in the tour code box

 

Rebooking/Refund Options for Cancelled Flights

·         Refund the full value of the ticket back to original form of payment through normal ARC/BSP processing waiving all cancellation fees

·         Exchange the full value of the ticket to an MCO or VMPD waiving all change fees

 

**IMPORTANT** Required Documentation for Processing a Refund:

·         Travel agent must document the PNR with an OSI message that reads: OSI B6 RFND PER [WAIVERCODE]

·         Travel agent must send an OSI with the applicable waiver code in order to avoid a Debit Memo

 

Use of any waiver codes will be audited for accuracy against eligible dates and impacted cities. Please use it appropriately to avoid a debit memo.  More information for our IROP policy can be found on the travel agent information pages here.

 

Co-Located Airports (Sister Cities)

Due to high load factors on some of JetBlue’s flights, it has been difficult to re-accommodate customers from their chosen city. JetBlue has authorized re-accommodation to/from the co-located airports or sister cities listed below:

  • Boston: BOS, PVD, ORH 
  • New York: JFK, LGA, EWR, HPN, SWF 
  • Los Angeles: LGB, BUR, LAX, ONT 
  • San Francisco: SFO, OAK, SJC
  • South Florida: PBI, FLL
  • Tampa Bay: SRQ, TPA 
  • Washington D.C.: DCA, BWI

8/12/2019: Northeast and Mid-Atlantic fee waiver - WXB6PIES19

JetBlue Travel Advisory: Northeast and Mid-Atlantic fee waiver

·        Impacted Cities: BDL, BOS, BWI, DCA, EWR, HPN, JFK, LGA, ORH, PHL, PVD, SWF

·        Waiver Code: WXB6PIES19

·        Original Booking Date: on or before Monday, August 12, 2019

·        Original Travel Date: Tuesday, August 13, 2019

·        Rebook Travel Through: Friday, August 16, 2019


8/6/2019: Northeast fee waiver - WXB6PEEP19

JetBlue Travel Advisory: Northeast fee waiver

·        Impacted Cities: EWR, HPN, JFK, LGA, PHL, SWF

·        Waiver Code: WXB6PEEP19

·        Original Booking Date: on or before Tuesday, August 6, 2019

·        Original Travel Date: Wednesday, August 7, 2019

·        Rebook Travel Through: Saturday, August 10, 2019


7/30/2019: New York Weather fee waiver - WXB6OVAL19

JetBlue Travel Advisory: New York Weather fee waiver

·        Impacted Cities: EWR, HPN,JFK, LGA, SWF

·        Waiver Code: WXB6OVAL19

·        Original Booking Date: on or before Tuesday, July 30, 2019

·        Original Travel Date: Wednesday, July 31, 2019

·        Rebook Travel Through: Saturday, August 3, 2019


7/24/2019: UPDATED 05AUG19: Travel Advisory | Iranian Airspace: Codeshare Changes - B6EKIRAN19

 

UPDATED 05AUG19: JetBlue Travel Advisory | Iranian Airspace: Codeshare Changes


Instructions for booking agents

 

Effective date: July 24, 2019 through September 30, 2019

 

UPDATED | ACTION REQUIRED: Travel Advisory | Iranian Airspace: Codeshare Changes

 

Instructions for booking agents

 

 

UPDATES NOTED IN RED BELOW:

**ACTION REQUIRED TO AFFECTED PNRs PRIOR TO AUGUST 16, 2019.**

 

We understand some travel agents had trouble reissuing tickets to EK prime flights. This has since been resolved on a temporary basis. We are requesting that all travel agents take action on any impacted reservations and reissue tickets by August 16, 2019. After August 16th, rebooking on EK prime flights will no longer be available, and remaining reservations may be subject to cancellation due to regulatory compliance as mandated by the FAA--requiring agents to find alternative flights for their clients.

 


JetBlue “B6*” Codeshare Flights Operated by Emirates “EK”

 

Due to FAA airspace restrictions over Iran that prohibit U.S. flight/codeshare flight operations, a selection of JetBlue “B6*” codeshare flights, operated by Emirates “EK”, will be suspended on a temporary basis starting 24JUL19 until 30SEP19. JetBlue is removing impacted codeshare flights and fares from the GDS and travelers will need alternate routings.

 

·         For travel from 24JUL until 29JUL, JetBlue and Emirates are rebooking alternate space per the guidelines below.

·         For travel from 30JUL until 30SEP, booking agents are expected to service reservations and tickets per the guidelines below.

·         Waiver Code: B6EKIRAN19

        

Impacted codeshare flights originate or terminate in: DFW, FLL, IAH, LAX, MCO, ORD, SEA and SFO.

 

Flights not impacted: BOS, EWR, JFK and IAD

        

Sold Using a Published Fare

 

Travel 24JUL – 29JUL JetBlue/Emirates will:

 

Cancel and rebook travelers from the JetBlue “B6*” codeshare flight to the associated Emirates “EK” operating flight. The ticketing carrier will reissue the ticket, which should be on the same routing as originally booked. If a refund is desired, please contact the ticketing airline to process.

 

**If the traveler must remain Fly America Act compliant by flying on B6* flight numbers only, please see the next section below.**

·       

ex. LAXDXB Travel Public Travelers
Before - LAX-B6*-DXB
Option 1 24JUL - 29JUL LAX-EK-DXB; JetBlue/Emirates proves the rebook and reissue
Option 2 24JUL - 29JUL Refund

 

B6* = Marketed by JetBlue, Operated by Emirates

 

 

Travel 30JUL – 30SEP booking agents should:

 

1.    Rebook onto the same Emirates “EK” operating flight number associated with the JetBlue “B6*” codeshare flight

 

Notes:

·         Rebook LOWEST available Emirates fare class in the same cabin. Cabin upgrades are not permitted.

·         On the INVOL ticket reissue, use waiver code in the tour code box: B6EKIRAN19

 

2.    Opt for a refund

 

 

Notes:

·         On REFUND, use waiver code in tour code box: B6EKIRAN19

    

ex. LAXDXB Travel Public Travelers
Before - LAX-B6*-DXB
Option 1 30JUL - 30SEP LAX-EK-DXB; Booking agency processes the rebook and INVOL reissue with waiver code
Option 2 30JUL - 30SEP Refund

 

B6* = Marketed by JetBlue, Operated by Emirates

 

 

Fly America Act Compliant 


Travel
24JUL – 29JUL JetBlue/Emirates will:

 

If ticketed using a government fare basis code: YCA, MCA, DCB, KMZ, MMZ, CMZ, EDG, CDG

 

Rebook alternate space where available that remains on JetBlue “B6*” flight numbers across the journey via a connection in New York-JFK, Newark-EWR or Boston-BOS. The ticketing airline will reissue the ticket to ensure travelers can check-in. If a refund is desired, please contact the ticketing airline to process.

 

If ticketed using a published fare:

 

JetBlue and Emirates may have already cancelled the JetBlue “B6*” codeshare flight and rebooked travelers onto an Emirates “EK” operating flight number. Please rebook to an alternate routing with JetBlue or request a refund with the ticketing airline because travelers under the Fly America Act cannot fly under “EK” flight numbers (operating flight).

 

ex. LAXDXB
Travel Government Travelers
Before - LAX-B6*-DXB
Option 1 24JUL - 29JUL LAX-B6-JFK/ BOS-B6*-DXB; JetBlue/ Emirates process the rebook and reissue
Option 2 24JUL - 29JUL Refund

 

 

B6* = Marketed by JetBlue, Operated by Emirates

 

 

Travel 30JUL – 30SEP booking agents should:

 

1.    Opt for a refund only

 

Notes:

·         On REFUND, use waiver code in tour code box: B6EKIRAN19

·        

ex. LAXDXB
Travel Government Travelers
Before - LAX-B6*-DXB
Option 1 30JUL - 30SEP Refund

B6* = Marketed by JetBlue, Operated by Emirates 


7/21/2019: Northeast Weather fee waiver - WXB6OARS19

JetBlue Travel Advisory: Northeast Weather fee waiver

·        Impacted Cities: BWI, DCA, EWR, HPN,JFK, LGA, SWF

·        Waiver Code: WXB6OARS19

·        Original Booking Date: on or before Sunday, July 21, 2019

·        Original Travel Date: Monday, July 22, 2019

·        Rebook Travel Through: Thursday, July 25, 2019


7/10/2019: Tropical Storm Barry, formerly New Orleans fee waiver - WXB6NOOK19

JetBlue Travel Advisory: Tropical Storm Barry, formerly New Orleans fee waiver

·        Impacted Cities: MSY

·        Waiver Code: WXB6NOOK19

·        Original Booking Date: on or before Wednesday, July 10, 2019

·        Original Travel Date: Wednesday July 10, 2019 through Sunday, July 14, 2019

·        Rebook Travel Through: Saturday, July 20, 2019


5/24/2019: Jacksonville Wildfire fee waiver - WXB6NEST19

JetBlue Travel Advisory: Jacksonville Wildfire fee waiver

·        Impacted City: JAX

·        Waiver Code: WXB6NEST19

·        Original Booking Date: on or before Friday, May 24, 2019

·        Original Travel Date: Friday, May 24, 2019

·        Rebook Travel Through: Monday, May 27, 2019


5/08/2019: Texas Severe Weather fee waiver - WXB6MILK19

JetBlue Travel Advisory: Texas Severe Weather fee waiver

·        Impacted Cities: DFW, HOU

·        Waiver Code: WXB6MILK19

·        Original Booking Date: on or before Tuesday, May 7, 2019

·        Original Travel Dates: Wednesday, May 8, 2019

·        Rebook Travel Through: Saturday, May 11, 2019


4/30/2019: SNU fee waiver - WXB6MAST19

JetBlue Travel Advisory: SNU fee waiver

·        Impacted Cities: SNU

·        Waiver Code: WXBMAST19

·        Original Booking Date: on or before Monday, April 29, 2019

·        Original Travel Dates: Tuesday, April 30 through Sunday, May 5, 2019

·        Rebook Travel (From Other Cuban Airports) From: Tuesday, April 30, through Sunday, May 5, 2019

·        Rebook Travel (Through SNU) From: Monday, May 6 through Friday, May 10, 2019


4/27/2019: Winter Storm Xyler fee waiver - WXB6LEAD19

JetBlue Travel Advisory: Winter Storm Xyler fee waiver

·        Impacted Cities: ORD

·        Waiver Code: WXBLEAD19

·        Original Booking Date: on or before Saturday, April 27, 2019

·        Original Travel Dates: Saturday, April 27, 2019

·        Rebook Travel Through: Tuesday, April 30, 2019


4/25/2019: New York City fee waiver - WXB6LAWN19

JetBlue Travel Advisory: New York City fee waiver

·        Impacted Cities: EWR, HPN, JFK, LGA, SWF

·        Waiver Code: WXBLAWN19

·        Original Booking Date: on or before Thursday, April 25, 2019

·        Original Travel Dates: Friday, April 26, 2019

·        Rebook Travel Through: Monday, April 29, 2019


4/10/2019: Winter Storm Wesley DEN fee waiver - WXB6KIWI19

JetBlue Travel Advisory: Winter Storm Wesley DEN fee waiver

·        Impacted Cities: DEN

·        Waiver Code: WXBKIWI19

·        Original Booking Date: on or before Wednesday, April 10, 2019

·        Original Travel Dates: Wednesday, April 10, 2019 through Thursday, April 11, 2019

·        Rebook Travel Through: Sunday, April 14, 2019


4/09/2019: Winter Storm Wesley fee waiver - WXB6KEYS19

JetBlue Travel Advisory: Winter Storm Wesley fee waiver

·        Impacted Cities: MSP

·        Waiver Code: WXBKEYS19

·        Original Booking Date: on or before Tuesday, April 9, 2019

·        Original Travel Dates: Thursday, April 11, 2019

·        Rebook Travel Through: Tuesday, April 9, 2019 through Saturday, April 13, 2019


3/13/2019: Winter Storm Ulmer fee waiver - WXB6JAMS19

JetBlue Travel Advisory: Winter Storm Ulmer fee waiver

·        Impacted Cities: DEN, HDN

·        Waiver Code: WXBJAMS19

·        Original Booking Date: on or before Tuesday, March 12, 2019

·        Original Travel Dates: Wednesday, March 13, 2019 through Thursday, March 14, 2019

·        Rebook Travel Through: Sunday, March 17, 2019


3/7/2019: Winter Storm Taylor fee waiver - WXB6JADE19

JetBlue Travel Advisory: Winter Storm Taylor fee waiver

·        Impacted City: MSP

·        Waiver Code: WXBJADE19

·        Original Booking Date: on or before Thursday, March 7, 2019

·        Original Travel Dates: Saturday, March 9, 2019 and Sunday, March 10, 2019

·        Rebook Travel Through: beginning Thursday, March 7, 2019 through Wednesday, March 13, 2019


3/3/2019: Winter Storm Scott fee waiver - WXB6IONS19

JetBlue Travel Advisory: Winter Storm Scott fee waiver

·        Impacted Cities: BDL, BOS, EWR HPN, JFK, LGA, ORH, PVD, SWF

·        Waiver Code: WXB6IONS19

·        Original Booking Date: on or before Sunday, March 3, 2019

·        Original Travel Dates: Sunday, March 3, 2019 and Monday, March 4, 2019

·        Rebook Travel Through: Thursday, March 7, 2019


3/1/2019: Northeast Winter Weather fee waiver - WXB6IDOL19

JetBlue Travel Advisory: Northeast Winter Weather fee waiver

·        Impacted Cities: BDL, BOS, HPN, ORH, PVD

·        Waiver Code: WXB6IDOL19

·        Original Booking Date: on or before Friday, March 1, 2019

·        Original Travel Dates: Saturday, March 2, 2019

·        Rebook Travel Through: Tuesday, March 5, 2019


2/27/2019: Winter Storm Ryan fee waiver - WXB6HOOK19

JetBlue Travel Advisory: Winter Storm Ryan fee waiver

·        Impacted Cities: BUF, ORH, ROC, SYR

·        Waiver Code: WXB6HOOK19

·        Original Booking Date: on or before Wednesday, February 27, 2019

·        Original Travel Dates: Wednesday, February 27, 2019 through Thursday, February 28, 2019

·        Rebook Travel Through: Saturday, March 2, 2019


2/23/2019: Winter Storm Quiana fee waiver - WXB6HARP19

JetBlue Travel Advisory: Winter Storm Quiana fee waiver

·        Impacted Cities: BUF, CLE, DTW, ORD, PIT, ROC, SYR

·        Waiver Code: WXB6HARP19

·        Original Booking Date: on or before Saturday, February 23, 2019

·        Original Travel Date: Sunday, February 24, 2019

·        Rebook Travel Through: Wednesday, February 27, 2019


2/19/2019: Winter Storm Petra fee waiver - WXB6GONG19

JetBlue Travel Advisory: Winter Storm Petra fee waiver

·        Impacted Cities: BWI, DCA, EWR, HPN, JFK, LGA, MSP, PHL, PIT, RIC, SWF

·        Waiver Code: WXB6GONG19

·        Original Booking Date: on or before Tuesday, February 19, 2019

·        Original Travel Date: Wednesday, February 20, 2019

·        Rebook Travel Through: Saturday, February 23, 2019


2/12/2019: Haiti Civil Unrest fee waiver - WXB6GAZE19

JetBlue Travel Advisory: Haiti Civil Unrest fee waiver

·        Impacted City: PAP

·        Waiver Code: WXB6GAZE19

·        Original Booking Date: on or before Monday, February 11, 2019

·        Original Travel Date: Tuesday, February 12, 2019 through Friday, February 22, 2019

·        Rebook Travel Through: Wednesday, February 27, 2019


2/10/2019: Northeast Winter Storm Maya fee waiver - WXB6FETA19

JetBlue Travel Advisory: Northeast Winter Storm Maya fee waiver

·        Impacted Cities: ALB, BDL, BOS, BTV, BUF, EWR, HPN, JFK, LGA, ORH, PVD, ROC, SWF, SYR

·        Waiver Code: WXB6FETA19

·        Original Booking Date: on or before Sunday, February 10, 2019

·        Original Travel Date: Tuesday, February 12, 2019

·        Rebook Travel Through: Friday, February 15, 2019


2/10/2019: Pacific Northwest Winter Storm Maya fee waiver - WXB6FERN19

JetBlue Travel Advisory: Pacific Northwest Winter Storm Maya fee waiver

·        Impacted Cities: SEA

·        Waiver Code: WXB6FERN19

·        Original Booking Date: on or before Saturday, February 9, 2019

·        Original Travel Date: Sunday, February 10 through Tuesday, February 12, 2019

·        Rebook Travel Through: Thursday, February 14, 2019


2/9/2019: Winter Storm Maya fee waiver - WXB6DOCK19

JetBlue Travel Advisory: Winter Storm Maya fee waiver

·        Impacted Cities: PDX, SEA

·        Waiver Code: WXB6DOCK19

·        Original Booking Date: on or before Saturday, February 9, 2019

·        Original Travel Date: Sunday, February 10, 2019

·        Rebook Travel Through: Wednesday, February 13, 2019


2/5/2019: Winter Storm Lucian fee waiver - WXB6DISC19

JetBlue Travel Advisory:  Winter Storm Lucien fee waiver

·        Impacted Cities: BUF, DTW, ORD, ROC

·        Waiver Code: WXB6DISC19

·        Original Booking Date: on or before Tuesday, February 5, 2019

·        Original Travel Date: Wednesday, February 6, 2019

·        Rebook Travel Through: Saturday, February 9, 2019


1/29/2019: Northeast Winter Weather fee waiver - WXB6CHIP19

JetBlue Travel Advisory: Northeast Winter Weather fee waiver

·        Impacted Cities: ALB, BDL, BTV, BUF, CLE, EWR, HPN, JFK, LGA, ORD, PHL, PIT, ROC, SWF, SYR

·        Waiver Code: WXB6CHIP19

·        Original Booking Date: on or before Tuesday, January 29, 2019

·        Original Travel Date: Wednesday, January 30, 2019

·        Rebook Travel Through: Saturday, February 2, 2019


1/28/2019: Winter Storm Jayden fee waiver - WXB6CAKE19

JetBlue Travel Advisory: Winter Storm Jayden fee waiver @ 28JAN19

·        Impacted Cities: ALB, BUF, ORD, ROC, SYR

·        Waiver Code: WXB6CAKE19

·        Original Booking Date: on or before Monday, January 28, 2019

·        Original Travel Date: Tuesday, January 29, 2019

·        Rebook Travel Through: Friday, February 1, 2019


1/26/2019: Winter Storm Jayden fee waiver - WXB6BULB19

JetBlue Travel Advisory: Winter Storm Jayden fee waiver @ 26JAN19

·        Impacted Cities: MSP, ORD

·        Waiver Code: WXB6BULB19

·        Original Booking Date: on or before Saturday, January 26, 2019

·        Original Travel Dates: Sunday, January 27 and Monday, January 28, 2019

·        Rebook Travel Through: Wednesday, January 30, 2019


1/17/2019: Winter Storm Harper fee waiver - WXB6ALFA19

JetBlue Travel Advisory: Winter Storm Harper fee waiver

·        Impacted Cities: ALB, BDL, BOS, BTV, BUF, CLE, EWR, HPN, JFK, LGA, ORD, ORH, PHL, PIT, PVD, ROC, SWF, SYR

·        Waiver Code: WXB6ALFA19

·        Original Booking Date: on or before Thursday, January 17, 2019

·        Original Travel Date: Saturday, January 19, 2019 through Sunday, January 20, 2019

·        Rebook Travel Through: Wednesday, January 23, 2019


1/11/2019: Winter Storm Gia fee waiver - WXB6ALAS19

JetBlue Travel Advisory: Winter Storm Gia fee waiver

·        Impacted Cities: BWI, DCA, RIC

·        Waiver Code: WXB6ALAS19

·        Original Booking Date: on or before Friday, January 11, 2019

·        Original Travel Date: Sunday, January 13, 2019

·        Rebook Travel Through: Tuesday, January 15, 2019


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