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Travel agents: JetBlue waiver code information



 
Current JetBlue operational status: NORMAL OPERATIONS

We are not experiencing any adverse operational events at this time.

For past irregular operations (IROP) waiver code information, click here to access the JetBlue Waiver Code Archive.


Travel agents: IROP rebooking and refund options and instructions

Customers who meet the specified travel criteria may rebook without a change fee or difference in fare. Customers whose flights have been cancelled by JetBlue may also opt for a full refund without penalty. 

 

Rebooking Options

·         Rebook the customer’s flights through the “rebook travel through date” in either the same or lowest available booking class and then process an even exchange on the ticket.

·         Rebook the customer’s flights beyond the “rebook travel through date” in either the same or lowest available booking class and process a regular exchange on the ticket charging any increase in fare however you may waive the change fee at the time of the exchange.

·         Cancel the flights and leave the ticket in “Open Status” waving all cancelation fees. The residual will be available one year from the original ticket issue date.

·         Exchange the full value of the ticket to an MCO or VMPD waiving all change fees. The MCO or VMPD will be available for one year from the date of issuance.

 

**IMPORTANT** Required Documentation for Processing an Exchange:

·         Travel agent must document the PNR with an OSI message that reads: OSI B6 EXCH PER [WAIVERCODE]

·         Travel agent must document the new ticket with the applicable waiver code in the tour code box

 

Rebooking/Refund Options for Cancelled Flights

·         Refund the full value of the ticket back to original form of payment through normal ARC/BSP processing waiving all cancellation fees

·         Exchange the full value of the ticket to an MCO or VMPD waiving all change fees

 

**IMPORTANT** Required Documentation for Processing a Refund:

·         Travel agent must document the PNR with an OSI message that reads: OSI B6 RFND PER [WAIVERCODE]

·         Travel agent must send an OSI with the applicable waiver code in order to avoid a Debit Memo

 

Use of any waiver codes will be audited for accuracy against eligible dates and impacted cities. Please use it appropriately to avoid a debit memo.  More information for our IROP policy can be found on the travel agent information pages here.

 

Co-Located Airports (Sister Cities)

Due to high load factors on some of JetBlue’s flights, it has been difficult to re-accommodate customers from their chosen city. JetBlue has authorized re-accommodation to/from the co-located airports or sister cities listed below:

  • Boston: BOS, PVD, ORH 
  • New York: JFK, LGA, EWR, HPN, SWF 
  • Los Angeles: LGB, BUR, LAX
  • San Francisco: SFO, OAK, SJC
  • South Florida: PBI, FLL
  • Tampa Bay: SRQ, TPA 
  • Washington D.C.: IAD, DCA, BWI

10/12/2017: Northern California fires fee waiver - WXB6POLO17

JetBlue Travel Advisory: Northern California fires fee waiver

·         Impacted Cities: OAK, SFO, SJC

·         Waiver Code: WXB6POLO17

·         Original Booking Date: on or before Thursday, October 12, 2017

·         Original Travel Date: Thursday, October 12, 2017 through Sunday, October 15, 2017

·         Rebook Travel Through: Friday, October 20, 2017

 


10/06/2017: Tropical Storm Nate: Costa Rica fee waiver - WXB6ORCA17

JetBlue Travel Advisory: Tropical Storm Nate: Costa Rica fee waiver | Puerto Rico 

·         Impacted Cities: LIR, SJO

·         Waiver Code: WXB6ORCA17

·         Original Booking Date: on or before Friday, October 6, 2017

·         Original Travel Date: Tuesday, October 6, 2017 through Sunday, October 8, 2017

·         Rebook Travel Through: Monday October 9, 2017

 

Customers traveling to/from LIR are eligible for a credit if they would like to cancel their flight. If they would like to change their arrival/departure from LIR to SJO they may call 1-800-JETBUE (538-2583) and we will waive change fees/difference in fare.


10/06/2017: Cancun fee waiver  WXB6NAPE17

JetBlue Travel Advisory: Cancun fee waiver

·         Impacted Cities: CUN

·         Waiver Code: WXB6NAPE17

·         Original Booking Date: on or before Friday, October 6, 2017

·         Original Travel Date: Friday, October 06, 2017 through Saturday, October 7, 2017

·         Rebook Travel Through: Monday, October 9, 2017


10/05/2017: Tropical Storm Nate fee waiver - WXB6MOOR17

JetBlue Travel Advisory: Tropical Storm Nate Fee Waiver

·         Impacted Cities: MSY

·         Waiver Code: WXB6MOOR17

·         Original Booking Date: on or before Thursday, October 5, 2017

·         Original Travel Date: Saturday, October 7 and Sunday, October 8, 2017

·         Rebook Travel Through: Wednesday, October 11, 2017

NOTE: Customers may rebook their travel through Wednesday, October 11, 2017 online at jetblue.com or by calling 1-800-JETBLUE. Original travel must have been booked on or before Thursday, October 5, 2017.


10/02/2017: Las Vegas fee waiver - WXB6LYNX17

JetBlue Travel Advisory: Las Vegas fee waiver

·        Impacted Cities: LAS

·        Waiver Code: WXB6LYNX17

·        Original Booking Date: on or before Monday, October 2, 2017

·        Original Travel Date: Monday, October 2, 2017 through Tuesday, October 3, 2017

·        Rebook Travel By: Saturday, October 7, 2017

NOTE: Customers may rebook their flights for travel through Saturday, October 7, 2017 online at jetblue.com or by calling 1-800-JETBLUE. Original travel must have been booked on or before Monday, October 2, 2017.


09/29/2017: Cuba fee waiver - WXB6KINA17

JetBlue Travel Advisory: Cuba fee waiver

·        Impacted Cities: CMW, HAV,HOG,SNU

·        Waiver Code: WXB6KINA17

·        Original Booking Date: on or before Friday, September 29, 2017

·        Original Travel Date: Friday, September 29, 2017 through Wednesday, November 1, 2017

·        Rebook Travel By: Wednesday, November 1, 2017

 

NOTE: Customers must rebook their flights for travel by Wednesday, November 1, 2017 online at jetblue.com or by calling 1-800-JETBLUE prior to the departure time of their originally scheduled flight. Original travel must have been book on or before Friday, September 29, 2017. JetBlue will waive the change fee for customers traveling to/from Camaguey, Cuba (CMW), Havana, Cuba (HAV), Holguin, Cuba (HOG) or Santa Clara, Cuba (SNU) , between the same, or different city pairs. A difference in fare may apply.


09/22/2017: Hurricane Maria | St. Croix fee waiver - WXB6JOWL17

JetBlue Travel Advisory: Updated Caribbean Fee Waiver | St. Croix

·         Impacted Cities: STX

·         Waiver Code: WXB6JOWL17

·         Original Booking Date: on or before Sunday, September 17, 2017

·         Original Travel Date: Tuesday, September 19, 2017 through Wednesday, November 15, 2017

·         Rebook By: Wednesday, November 1, 2017

·         Complete Travel By: Wednesday, November 15, 2017


09/04/2017: Hurricane Irma | Caribbean fee waiver - WXB6ZETA17 or WXB6ALTO17

We have combined some of our fee waivers due to Hurricane Irma. If you have previously made changes using the waiver codes below, please note that they will honored according to the previous parameters.

You may use either waiver code for the Caribbean and Southeast regions as listed below moving forward.

JetBlue Travel Advisory: Hurricane Irma | Caribbean region

·        Impacted Cities: ANU, BQN, CMW, HAV, HOG, NAS, POP, PSE, PUJ, SDQ, SJU, STI, STX

·        Waiver Code: WXB6ZETA17 or WXB6ALTO17

·        Original Booking Date: on or before Monday, September 4, 2017

·        Original Travel Date: Tuesday, September 5, 2017 through Wednesday, September 20, 2017

·        Rebook Travel Through: Saturday, September 30, 2017


09/05/2017: Hurricane Irma | Santa Clara fee waiver - WXB6DESK17

 JetBlue Travel Advisory: Hurricane Irma | Santa Clara, Cuba fee waiver

·        Impacted Cities: SNU

·        Waiver Code: WXB6DESK17

·        Original Booking Date: on or before Tuesday, September 5, 2017

·        Original Travel Date: Wednesday, September 6, 2017 through Saturday, September 30, 2017

·        Rebook Travel By: Tuesday, October 31, 2017

 

NOTE: Customers may rebook their flights for travel through Tuesday, October 31, 2017 online at jetblue.com or by calling 1-800-JETBLUE prior to the departure time of their originally scheduled flight. Original travel must have been book on or before Tuesday, September 5, 2017. JetBlue will waive the change fee for customers traveling to/from Santa Clara, Cuba (SNU) wishing to change their travel to different city pairs. A difference in fare may apply.


09/05/2017: Hurricane Irma | Southeast region fee waiver - WXB6ARIA17 or WXB6ZINC17

We have combined some of our fee waivers due to Hurricane Irma. If you have previously made changes using the waiver codes below, please note that they will honored according to the previous parameters.

You may use either waiver code for the Caribbean and Southeast regions as listed below moving forward.

JetBlue Travel Advisory: Hurricane Irma | Southeast region

·         Impacted Cities: ATL, CHS, DAB, FLL, JAX, MCO, PBI, RSW, SAV, SRQ, TPA

·         Waiver Code: WXB6ARIA17 or WXB6ZINC17

·         Original Booking Date: on or before Tuesday, September 5, 2017

·        Original Travel Date: Tuesday, September 5, 2017 through Wednesday, September 20, 2017

·         Rebook Travel Through: Saturday, September 30, 2017


09/08/2017: Hurricane Irma | St. Thomas fee waiver - WXB6BEAM17

JetBlue Travel Advisory: Hurricane Irma | St. Thomas fee waiver

·        Impacted Cities: STT

·        Waiver Code: WXB6BEAM17

·        Original Booking Date: on or before Sunday, September 10, 2017

·        Original Travel Date: Tuesday, September 5, 2017 through Monday, January 15, 2018

·        Rebook Travel By: Sunday, October 15, 2017

NOTE: Customers may rebook their flights for travel through Monday, January 15, 2018 online at jetblue.com or by calling 1-800-JETBLUE. New travel must be rebooked by Sunday, October 15, 2017. Original travel must have been booked on or before Sunday, September 10, 2017. JetBlue will waive the change fee for customers traveling to/from St. Thomas (STT) wishing to change their travel to different city pairs. A difference in fare may apply.


09/08/2017: Hurricane Irma | Turks & Caicos fee waiver - WXB6EXON17

JetBlue Travel Advisory: Hurricane Irma | Turks & Caicos fee waiver

·        Impacted Cities: PLS

·        Waiver Code: WXB6EXON17

·        Original Booking Date: on or before Sunday, September 10, 2017

·        Original Travel Date: Tuesday, September 5, 2017 through Friday, December 15, 2017

·        Rebook Travel By: Sunday, October 15, 2017

NOTE: Customers may rebook their flights for travel through Friday, December 15, 2017 online at jetblue.com or by calling 1-800-JETBLUE. New travel must be rebooked by Sunday, October 15, 2017. Original travel must have been booked on or before Sunday, September 10, 2017. JetBlue will waive the change fee for customers traveling to/from Providenciales, Turks and Caicos (PLS) wishing to change their travel to different city pairs. A difference in fare may apply.


09/11/2017: Hurricane Irma | St. Maarten fee waiver - WXB6CUFF17

JetBlue Travel Advisory: Hurricane Irma | St. Maarten fee waiver

·        Impacted Cities: SXM

·        Waiver Code: WXB6CUFF17

·        Original Booking Date: on or before Tuesday, September 5, 2017

·        Original Travel Date: Tuesday, September 5, 2017 through Tuesday, May 1, 2018

·        Rebook Travel By: Wednesday, November 1, 2017

Customers can rebook online in the Manage your flight section of jetblue.com or by calling 1-800-JETBLUE prior to the departure time of their originally scheduled flight. New flights must be rebooked by Wednesday, November 1, 2017, and travel must be completed by Friday, May 18, 2018. Original travel must have been booked on or before Tuesday, September 5, 2017.


09/17/2017: Hurricane Maria | Caribbean region fee waiver - WXB6FINK17

 JetBlue Travel Advisory: Hurricane Maria | Caribbean region fee waiver

 

·        Impacted Cities: ANU, BGI, LRM, POP, PLS, PUJ, SDQ, STI, STT, SXM, UVF

·        Waiver Code: WXB6FINK17

·        Original Booking Date: on or before Sunday, September 17, 2017

·        Original Travel Date: Tuesday, September 19, 2017 through Tuesday, September 26, 2017

·        Rebook Travel By: Saturday, October 7, 2017


09/18/2017: Hurricane Jose | Northeast fee waiver - WXB6GOLF17

JetBlue Travel Advisory: Hurricane JoseNortheast fee waiver

·        Impacted Cities: ACK, BOS, BDL, EWR, HPN, HYA, JFK, LGA, MVY, ORH, PHL, PVD, SWF

·        Waiver Code: WXB6GOLF17

·        Original Booking Date: on or before Monday, September 18, 2017

·        Original Travel Date: Tuesday, September 19, 2017 through Wednesday, September 20, 2017

·        Rebook Travel By: Saturday, September 23, 2017

NOTE: Customers may rebook their flights for travel through Saturday, September 23, 2017 online at jetblue.com or by calling 1-800-JETBLUE. Original travel must have been booked on or before Monday, September 18, 2017.


09/19/2017: Mexico fee waiver - WXB6HEMS17

 JetBlue Travel Advisory: Mexico fee waiver

 

·       Impacted Cities: MEX

·       Waiver Code: WXB6HEMS17

·       Original Booking Date: on or before Tuesday, September 19, 2017

·       Original Travel Date: Tuesday, September 19, 2017 through Thursday, September 21, 2017

·       Rebook Travel By: Tuesday, September 26, 2017


09/22/2017: Hurricane Maria | Puerto Rico fee waiver  - WXB6INKS17

JetBlue Travel Advisory: Updated Caribbean Fee Waiver | Puerto Rico 

·         Impacted Cities: BQN, PSE, SJU

·         Waiver Code: WXB6INKS17

·         Original Booking Date: on or before Tuesday, October 3, 2017

·         Original Travel Date: Tuesday, September 19, 2017 through Monday, April 2, 2018

·         Rebook By: Wednesday, November 1, 2017

·         Complete Travel By: Wednesday, June 13, 2018

 

New flights must be rebooked by Wednesday, November 1, 2017, and new travel must be completed by Wednesday, June 13, 2018. Original travel must have been booked on or before Tuesday, October 3, 2017. A difference in fare may apply for customers choosing to travel to an alternate destination.


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