José Martí International Airport (Havana, Cuba) - HAV

*This service is subject to receipt of government operating authority.

last updated: July 30, 2016

Please be advised of reports of an outbreak of mosquito-borne Zika virus affecting parts of Latin America, the United States and the Caribbean, including Aruba, Bahamas, Barbados, Cayman Islands, Costa Rica, Colombia, Cuba, Curaçao, Dominican Republic,  Ecuador, Florida, Haiti, Grenada, Mexico, Puerto Rico, St. Maarten, St. Thomas, St. Croix, St. Lucia, Texas and Turks and Caicos.

The risk of mosquito-borne transmission on aircraft is extremely low and customers traveling to affected areas should follow the recommendations provided by the CDC at http://www.cdc.gov/Travel.

What is Zika?
Zika is a mosquito-borne virus that is spread to people through mosquito bites.

What are the symptoms?
The most common symptoms of Zika are fever, rash, joint pain, and conjunctivitis.  The symptoms are usually mild and can last several days to a week. Many people infected with Zika will not develop symptoms or even realize they have been infected.

What is the treatment?
There is no vaccine to prevent or medicine to treat Zika. Travelers can protect themselves from contracting Zika by taking steps to prevent mosquito bites, such as using insect repellent, wearing long sleeves and pants, and staying in places with air conditioning or window and door screens.

Zika and Pregnancy
Zika virus can be spread from a pregnant woman to her unborn baby and can cause serious birth defects and other poor pregnancy outcomes. The CDC recommends special precautions for pregnant women and women trying to become pregnant:

• Pregnant women should not travel to any area with Zika, and women trying to get pregnant should talk to their doctors before traveling or before their male partners travel.
• It is especially important that women who wish to delay or avoid pregnancy consistently use the most effective method of birth control that they are able to use. Those traveling to areas with Zika should take steps during and after they travel to prevent mosquito bites and sexual transmission of Zika.
• Pregnant women and women who are trying to become pregnant should consult their doctor before using insect repellants.

Does Zika virus infection cause GBS?
We do not yet know if there is a connection between GBS and Zika virus infection. It is difficult to determine if any particular pathogen or germ “causes” Guillain-Barré syndrome (GBS). The Brazil Ministry of Health has reported an increased number of people who have been infected with Zika virus who also have GBS. CDC is working with Brazil to study the possibility of a link between Zika and GBS.

Because the spread of Zika is ongoing, travelers should check the CDC travel website for the most up-to-date locations and recommendations: http://www.cdc.gov/Travel 

• Checked baggage may be accepted within six (6) hours of scheduled departure time based on the opening of the ticket counter on the same calendar day
• Checked baggage will not be accepted less than 40 minutes prior to departure on domestic flights
• Checked baggage will not be accepted less than 60 minutes prior to departure on international flights 

JetBlue is not liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage.

• If you're not checking bags, you must check in no later than 30 minutes* prior to scheduled departure for domestic flights, and 60 minutes for international flights
• All customers must be onboard the aircraft 15 minutes prior to scheduled or posted departure time for domestic and international flights

*kiosk availability subject to airport hours of operation

Check in cut-off times vary between check-in channels as follows:

• Online check in: 30 minutes of departure (domestic), 60 minutes of departure (international)
• JetBlue mobile app: 30 minutes of departure (domestic), 60 minutes of departure (international)
• Kiosk/ticket counter: 30 minutes of departure (domestic), 60 minutes of departure (international)

Please check information specific to items such as sporting equipment, firearms, musical instruments, etc. for guidelines about transporting them on JetBlue flights.

• Are you planning on bringing carry-on items on your flight? Be sure to check our Carry-on Baggage Requirements.
• Permitted/Prohibited Checked Baggage Items

José Martí International Airport

Avenida Nguyen Van Troi, Boyeros
La Habana, Cuba.

General airport phone number: +53 7266 4644 / 53 733 5777

JetBlue does accept pets (small dogs and cats) for transportation to/from Cuba. Service and Emotional Support dogs and cats are also accepted.

Dogs and cats may only enter Cuba if they are fully compliant with the import requirements:

Cats and dogs: must be accompanied by an official veterinary certificate, which must include the owner's details; animal details (species, sex, age, name, race and color); details of rabies vaccination, specifying type of vaccine, batch number and date of immunization; details of any other vaccinations and/or treatment for internal parasites. They must also be clinically inspected prior to shipment proving that the animal is disease free and has no external parasites or wounds.

Baggage Claim is located just beyond the immigration and security arrival checkpoint. JetBlue uses common-use baggage carousels.

Making a baggage claim

If your baggage has been delayed or damaged, it is important to make a baggage claim with a JetBlue crewmember while you're at the airport.

If you need to make the claim once you've left the airport, please call the JetBlue Baggage Service Office at the airport you flew into within four (4) hours after arrival.

Baggage claim followup

To follow-up on a baggage claim, contact Central Baggage Services. Click here for hours of operation and contact information.

JetBlue boards and deplanes by jetbridge at José Martí International Airport.

We recommend you arrive at the airport at least three (3) hours prior to departure. Avoid delays by checking for traffic alerts, and allow enough time to go through security screening, particularly during holidays and peak travel days. Please note, JetBlue has cut-off times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.

To get through security you will need to check in at the ticket counter and receive your boarding pass.

Check-in requirements for international travel

Documents required for travel vary according to citizenship, residency, age (for minors), length of stay, purpose of visit, student status, etc. Please check for specific requirements for the country, or countries, you are visiting to make sure you have the correct documents.

Click Here for Identification / ID Requirements.

Boarding cut-off time

Each customer must be onboard the aircraft 20 minutes prior to departure.

Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.

Kiosk check in

Kiosk check in is not available.

skycap and curbside check in

We currently do not offer curbside check in at José Martí International Airport, but skycap service is available

Click here for specific entry/exit and documentation requirements for minors based on origin and destination country.

Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.

Airport Operations crewmembers must also ensure the other UMNR’s documentation and forms are contained in the Junior Crew Pouch. UNMRs will not be released to anyone other than the adult listed on the child’s UNMR paperwork.

When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:

• The parent/guardian has a signed copy of the UMNR form
• Immigration and Customs Forms
• The UMNR is onboard the aircraft 
• The parent/guardian's name, address and cell phone number are all documented on the minor's reservation.

In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. 

The following forms must be completed by the Parent or Guardian dropping the child off at the airport and must be inserted into the Junior Crew Pouch:

• An Unaccompanied Minor Form
• Immigration and Customs Forms

Pick up information

Parents or guardians who are picking up an unaccompanied minor should go outside of the baggage area. A JetBlue crewmember will accompany the unaccompanied minor from the gate until the parent/guardian arrives. Please arrive at the airport no later than 45 minutes before the scheduled arrival.

The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.

Car Rental Agencies are available outside the airport near the arrivals area. Click here for more information.

Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on jetblue.com.

Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.

Earn TrueBlue points and enjoy exclusive savings when you book with Avis and Budget.

Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting. 

The airport is located 19 km from downtown area. Additional areas of interest: 

If you're connecting on another airline, click here for a list of carriers that also fly into HAV.

Short-term and long-term parking is available on the first level for 5CUC for 24 hours.

Both regular and oversized wheelchairs are available upon request. An information desk is available during regular airport hours.

For additional travel tips and FAQs visit www.jetblue.com/flights/cuba/ 

Airport ticket office

The Airport Ticket Office is available for cash ticket sales during the following hours:

Daily
8:00 a.m. - 5:00 p.m.

The Havana Airport Ticket Office is located at Aeropuerto Internacional José Martí in Terminal 3, Sala B.

City ticket office

The City Ticket Office in Havana is available for cash ticket sales during the following hours:

Monday - Friday
8:30 a.m. - 4:30 p.m.
Saturday
8:30 a.m. - 12:00 p.m.

This office is closed on Sundays and holidays

Address
The Havana City Ticket Offices 
Calle 23 No. 64, Esquina P
Vedado, Plaza de la Revolución, La Habana

Phone number: 0800-52583