Havana, Cuba (HAV)

*This service is subject to receipt of government operating authority.

• If you're not checking bags, you must check in no later than 30 minutes prior to scheduled departure for domestic flights and 60 minutes for international flights.
• Checked bags will not be accepted more than six (6) hours ahead of scheduled departure time, nor less than 40 minutes (domestic) and 60 minutes (international) prior to departure. 
• All customers must be onboard the aircraft 15 minutes prior to scheduled or posted departure time for domestic and international flights.

JetBlue is not liable for any charges incurred for bags that were checked late, nor liable for delivery or compensation for late-checked bags.

JetBlue does accept pets (small dogs and cats) for transportation to/from Cuba. Service and Emotional Support dogs and cats are also accepted.

Dogs and cats may only enter Cuba if they are fully compliant with the import requirements:

Cats and dogs: must be accompanied by an official veterinary certificate, which must include the owner's details; animal details (species, sex, age, name, race and color); details of rabies vaccination, specifying type of vaccine, batch number and date of immunization; details of any other vaccinations and/or treatment for internal parasites. They must also be clinically inspected prior to shipment proving that the animal is disease free and has no external parasites or wounds.

JetBlue boards and deplanes by jetbridge at José Martí International Airport.

Both regular and oversized wheelchairs are available upon request. An information desk is available during regular airport hours.

For additional travel tips and FAQs visit www.jetblue.com/flights/cuba/ 

Airport ticket office

The Airport Ticket Office is available for cash ticket sales during the following hours:

Daily
8:00 a.m. - 5:00 p.m.

The Havana Airport Ticket Office is located at Aeropuerto Internacional José Martí in Terminal 3, Sala B.

City ticket office

The City Ticket Office in Havana is available for cash ticket sales during the following hours:

Monday - Friday
8:30 a.m. - 4:30 p.m.
Saturday
8:30 a.m. - 12:00 p.m.

This office is closed on Sundays and holidays, including Dec. 24, 25, 31, Jan. 1, and 2.

Address
The Havana City Ticket Offices 
Calle 23 No. 64, Esquina P
Vedado, Plaza de la Revolución, La Habana

Phone number: 0800-52583