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San Juan International Airport - SJU



 
San Juan Luis Munoz Marin International Airport - SJU
Terminal    Terminal A
Recommended Check-in Time 2 Hours

Even More® Speed

Yes
Ticket Counter Hours

1:00 a.m. - 10:30 p.m.
(Note: opening times vary according to USDA operating hours. The ticket counter opens 2 hours prior to the first departure of the day.)

Cashless lobby

Cash is not accepted as a form of payment at the ticket counter.
Click here for more information

Airport Ticket Office 8:00 a.m. - 6:00 p.m.
Baggage Claim Phone Number 1-787-253-3300 (office)
1-787-253-2648 (fax)
Skycap/Curbside Yes/No
Directions to Airport Click Here For Directions

 


**Travel advisory | Zika Virus reports**

last updated: July 30, 2016

Please be advised of reports of an outbreak of mosquito-borne Zika virus affecting parts of Latin America, the United States and the Caribbean, including Aruba, Bahamas, Barbados, Cayman Islands, Costa Rica, Colombia, Cuba, Curaçao, Dominican Republic,  Ecuador, Florida, Haiti, Grenada, Mexico, Puerto Rico, St. Maarten, St. Thomas, St. Croix, St. Lucia, Texas and Turks and Caicos.

The risk of mosquito-borne transmission on aircraft is extremely low and customers traveling to affected areas should follow the recommendations provided by the CDC at http://www.cdc.gov/Travel.

What is Zika?
Zika is a mosquito-borne virus that is spread to people through mosquito bites.

What are the symptoms?
The most common symptoms of Zika are fever, rash, joint pain, and conjunctivitis.  The symptoms are usually mild and can last several days to a week. Many people infected with Zika will not develop symptoms or even realize they have been infected.

What is the treatment?
There is no vaccine to prevent or medicine to treat Zika. Travelers can protect themselves from contracting Zika by taking steps to prevent mosquito bites, such as using insect repellent, wearing long sleeves and pants, and staying in places with air conditioning or window and door screens.

Zika and Pregnancy
Zika virus can be spread from a pregnant woman to her unborn baby and can cause serious birth defects and other poor pregnancy outcomes. The CDC recommends special precautions for pregnant women and women trying to become pregnant:

  • Pregnant women should not travel to any area with Zika, and women trying to get pregnant should talk to their doctors before traveling or before their male partners travel.
  • It is especially important that women who wish to delay or avoid pregnancy consistently use the most effective method of birth control that they are able to use. Those traveling to areas with Zika should take steps during and after they travel to prevent mosquito bites and sexual transmission of Zika.
  • Pregnant women and women who are trying to become pregnant should consult their doctor before using insect repellants.

Does Zika virus infection cause GBS?
We do not yet know if there is a connection between GBS and Zika virus infection. It is difficult to determine if any particular pathogen or germ “causes” Guillain-Barré syndrome (GBS). The Brazil Ministry of Health has reported an increased number of people who have been infected with Zika virus who also have GBS. CDC is working with Brazil to study the possibility of a link between Zika and GBS.

Because the spread of Zika is ongoing, travelers should check the CDC travel website for the most up-to-date locations and recommendations: http://www.cdc.gov/Travel 


Cut-off time for checking in
  • Checked baggage may be accepted within six (6) hours of scheduled departure time based on the opening of the ticket counter on the same calendar day
  • Checked baggage will not be accepted less than 40 minutes prior to departure on domestic flights
  • Checked baggage will not be accepted less than 60 minutes prior to departure on international flights 

JetBlue is not liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage.

  • If you're not checking bags, you must check in no later than 30 minutes* prior to scheduled departure for domestic flights, and 60 minutes for international flights
  • All customers must be onboard the aircraft 15 minutes prior to scheduled or posted departure time for domestic and international flights

*kiosk availability subject to airport hours of operation

Check in cut-off times vary between check-in channels as follows:

  • Online check in: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • JetBlue mobile app: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • Kiosk/ticket counter: 30 minutes of departure (domestic), 60 minutes of departure (international)

Please check information specific to items such as sporting equipment, firearms, musical instruments, etc. for guidelines about transporting them on JetBlue flights.


Address and phone number - SJU

Luis Munoz Marin International Airport
JetBlue Corp.
Terminal A
San Juan, Puerto Rico 00979

General Airport Phone: 1-787-253-4200


Baggage claim information

You can pick up your bags from Carousels 1 - 4. 

Making a baggage claim

If your baggage has been delayed or damaged, it's important to make a baggage claim with a JetBlue crewmember while you're at the airport.

If you need to make the claim once you've left the airport, please call the JetBlue Baggage Service Office at the airport you flew into within four (4) hours after arrival.

The baggage service office is open from 8:00 a.m. until 10:00 p.m. The office is behind Baggage Belt #4.

San Juan Baggage Service telephone: 1-787-253-3300
San Juan Baggage Service fax: 1-787-253-2648

Baggage claim follow-up

To follow-up on a baggage claim, contact Central Baggage Services. Click here for hours of operation and contact information.


Boarding & deplaning options
All boarding and deplaning in San Juan is done via the jetbridge. San Juan does not participate in boarding or deplaning from the back of the aircraft.

Car rental companies

Car rental agencies are located on the first level of the parking garage across from the terminal.

Budget 1-800-527-0700
Dollar 1-787-791-5500
Enterprise 1-787-253-3722
Hertz 1-800-654-3131
National Car Rental 1-800-227-7368
Wheelchair JetBlue Vacations Rent A Car     1-787-726-4023

 


Check in & gate information

Ticket counter hours and location

Our ticket counter is located in Terminal A and is open daily during the following hours:

1:00 a.m. - 10:30 p.m.
(Note: opening times vary according to USDA operating hours. The ticket counter opens 2 hours prior to departure.)

We recommend you arrive at the airport at least two (2) hours prior to departure. Avoid delays by checking for traffic alerts, and allow enough time to go through security screening, particularly during holidays and peak travel days. Please note, JetBlue has cut-off times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.

You will need a boarding pass to get through security.

Note: All JetBlue flights at San Juan, Puerto Rico's Luis Munoz Marin International Airport depart from Terminal A. International flights from Santo Domingo and St. Maarten arrive at Terminal C.

Identification requirements

Click Here for Identification / ID Requirements.

boarding cut-off time

Each customer must be onboard the aircraft 15 minutes prior to departure.

Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.

Kiosk check in

If you have a confirmed reservation, feel free to use a kiosk to check in. You may check in using the kiosk no more than six (6) hours prior to departure if you are checking baggage. Customers with no checked baggage may check in within 24 hours from their scheduled departure time. Kiosk check in is not available 30 minutes or less before departure.

You can retrieve your information and check in at a kiosk using one of the following methods:

  • Confirmation code
  • Emailed itinerary with the bar code
  • Credit card with your name on it
  • TrueBlue number or email address and password if you're a TrueBlue member.

In order to validate your boarding pass, you'll need to present it along with your photo ID at the gate.

Skycap and curbside check in

Skycaps are available to assist you with your baggage to the ticket counter however, they are not set up to check you in at the curb.


Check in & pick up info for unaccompanied minors

Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.

When a gate pass is issued, it is the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.

Drop-off information

When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:

  • The parent/guardian has a signed copy of the UMNR form
  • The UMNR is onboard the aircraft 
  • The parent/guardian's name, address and cell phone number are all documented on the minor's reservation

In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.

Pick-up information

When picking up an unaccompanied minor, one person may receive a gate pass to proceed into the arrivals area to meet the minor. Please arrive at the airport no later than 30 minutes before the scheduled arrival.

The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.


Customer paging number
Customer paging is not available at this time.

Directions to SJU

from the North

Take Road 22 then Road 26 to arrive at the airport.

from the South

Take Road 52 then Road 18 and then Road 26 to arrive at the airport.

from the West

Take Road 2 then Road 26 to arrive at the airport

from the East

Take Road 3 then Road 26 to arrive at the airport.


Flight durations

Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on jetblue.com.

Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.


Ground transportation

Earn TrueBlue points and enjoy exclusive savings when you book with Avis and Budget.

Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting. 


Taxi information

The San Juan International Airport is eight miles from downtown San Juan.

Taxi service

Astro Taxi 1-787-727-8889
Cooperativa de Servicio Capetillo Taxi 1-787-758-7000
Cooperativa Major Taxi 1-787-723-2460
Metro-Taxi Cab Inc. 1-787-725-2870
Rochdale Radio Taxi 1-787-721-1900

Mileage information

The airport is located eight miles from downtown San Juan. Additional areas of interest:

Carolina, PR 13 miles
Ponce, PR 74 miles
Aguadilla, PR 84 miles
Mayaguez, PR 98 miles

Other airlines

If you're making a connection in San Juan, here's a list of other airlines:

Air Canada 1-888-247-2262
American Airlines 1-800-433-7300
American Eagle 1-800-433-7300
Caribbean Sun 1-866-864-6272
Continental Airlines 1-800-525-0280
Delta Airlines 1-800-221-1212
Northwest Airlines 1-800-225-2525
US Airways 1-800-428-4322
United Airlines 1-800-241-6522

Parking

For parking information call: 1-787-791-4015

Aerostar Airport Parking provides long-term parking options.


Traveling to/from Puerto Rico with pets/service & emotional support animals

Cats and dogs traveling between the Continental United States and Puerto Rico are required to have the following upon arrival:

  • A veterinary health certificate stating that the animals do not originate in an area quarantined for rabies.
  • A certificate of vaccination against rabies within six months prior to travel for pets more than four months of age.
  • Proper identification tags.  A sturdy collar and two identification tags. The tags should include both your permanent address and telephone number, along with an address and telephone number where you can be reached while traveling.

For more important information on vaccinations and importing pets to Puerto Rico click here or call 787-796-1650.


Puerto Rico Customs and agriculture

When exiting Puerto Rico, you are required to clear all checked baggage through Agriculture prior to check in.

All customers are subject to random Customs inspection.

Items such as fruit, live plants, and certain types of meat may not be allowed into the mainland. Please check with U.S. Customs, Agriculture, and Fish and Wildlife.

Please visit http://www.cbp.gov/ for additional Customs information and www.usda.gov for Agricultural information.


Special service information

For your convenience, regular and oversized wheelchairs are available upon request. Electric carts are not available in the concourse area.


Ticket office

Airport Ticket Office

The Airport Ticket Office is available for cash ticket sales during the following hours:

Daily
8:00 a.m. - 6:00 p.m.

The Airport Ticket Office is located at Terminal A next to USDA - El Mostrador de Venda de Pasajes esta localizado en el Terminal A adjacente a USDA.


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