New Orleans, LA (MSY)

Louis Armstrong New Orleans International Airport (MSY)
Terminal    Main Terminal Door 4
Recommended Check-in Time 60 minutes/120 minutes (early morning flights)

Even MoreĀ® Speed

Ticket Counter Hours

6:00 a.m. - 5:45 p.m.

Cashless Lobby

Cash is not accepted as form of payment at the ticket counter.
Click here for more information.

Baggage Claim Phone Number 1-504-466-2279 (office)
1-504-465-3756 (fax)
Skycap/Curbside No/No
Airport Website Click here

Cut-off Time for Checking In
  • If you're not checking bags, you must check in no later than 30 minutes prior to scheduled departure for domestic flights and 60 minutes for international flights.
  • Checked bags will not be accepted more than six (6) hours ahead of scheduled departure time, nor less than 40 minutes (domestic) and 60 minutes (international) prior to departure.
  • All customers must be onboard the aircraft 15 minutes prior to scheduled or posted departure time for domestic and international flights.

JetBlue is not liable for any charges incurred for bags that were checked late, nor liable for delivery or compensation for late-checked bags.

MSY - Special Service Information

For your convenience, regular and oversized wheelchairs are available upon request. Electric carts are not available in the concourse area.

Pet Relief Area
Located on the lower level of the west lobby (Baggage Claim 14). Walk out the double doors across the street to the grass area by parking garage.

UMNR Pick-up and Drop-off Areas
During normal hours please come to the JetBlue ticket counter located in the main terminal to get a gate pass, then proceed to gate C-5.  After hours wait outside of the C concourse exit or baggage claim number 6.

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