Terminal C - All departures and domestic arrivals Terminal E - All international arrivals (flights from Bermuda, Bahamas and Aruba arrive at Terminal C)
Cash is not accepted as a form of payment at the ticket counter. Click here for more information
*Please check your JetBlue Flight Status Notifications or the flight information display system at the airport for detailed flight information.
JetBlue is not liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage.
*kiosk availability subject to airport hours of operation
Check in cut-off times vary between check-in channels as follows:
Please check information specific to items such as sporting equipment, firearms, musical instruments, etc. for guidelines about transporting them on JetBlue flights.
BOSTON LOGAN INTERNATIONAL AIRPORT
JetBlue 300 Terminal C East Boston, MA 02128
General Airport Phone: 1-800-235-6426
Baggage Claim is located on first floor of Terminal C.
Making a baggage claim
If your baggage has been delayed or damaged, it's important to make a baggage claim with a JetBlue crewmember while you're at the airport.
Please email BOS Lost and Found at firstname.lastname@example.org for any misplaced or lost items outside a baggage claim. You may also contact them by phone at: 1-617-716-3549. Please note: the lost and found email address and phone number is for lost items only. Please do not send an email to this address for lost baggage.
If you need to make the claim once you've left the airport, please call the JetBlue Baggage Service Office at the airport you flew into within four hours after arrival.
The baggage service office is open from 5:00 a.m. until 12:30 a.m.
Boston Baggage Service Office telephone: 1-617-716-3545
Boston Baggage Service Office fax: 1-617-716-3517
Boston Lost and Found
Telephone:1-617-716-3549 or 617-716-3543 Email address: email@example.com
Baggage claim follow-up
If you’re following up on a baggage claim, contact Central Baggage Services. Click Here for hours of operation and contact information.
Complimentary shuttle busses are provided to transport customers to and from the terminal to the car rental facility. Car rental agencies may be contacted by using the car rental telephones located in Terminal C.
For more details about car rental options available at BOS, click here.
Other car rental options
We can offer you special rates on rental cars through our partner Hotels.com.
You can book these rates by clicking on the link below or, if you call our reservations team to book your reservation, one of our reservation crewmembers can transfer you to Hotels.com.
You may also contact Hotels.com Customer Support directly for questions regarding hotel or car reservations 24 hours a day, seven days a week at 1-800-544-3581 (English) or 1-800-520-8629 (Spanish)..
Ticket counter hours and location
Our ticket counter is located in Terminal C. Please refer to television screens in the terminal for our current location. The ticket counter is open daily from:
4:00 a.m. – 12:00 a.m.
We recommend you arrive at the airport at least 90 minutes (2 hours for AM flights) prior to departure for domestic travel, including Puerto Rico, and two hours prior to departure for international travel.
Avoid delays by checking for traffic alerts, and allow enough time to go through TSA screening, particularly during holidays and peak travel days. Please note, JetBlue has cut-off times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.
You'll need a boarding pass to get through security. You'll be notified of your gate upon check in.
Click Here for Identification / ID Requirements
Domestic boarding cut-off time
Each customer must be onboard the aircraft 15 minutes prior to departure.
Standby customers may be cleared at 10 minutes to departure.
Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.
International boarding cut-off time
Each customer must be onboard the aircraft 20 minutes prior to departure.
Standby customers may be cleared at 20 minutes to departure.
If you have a confirmed reservation, feel free to use a kiosk to check in. You may check in using the kiosk no more than six (6) hours prior to departure if you are checking baggage. Customers with no checked baggage may check in within 24 hours from their scheduled departure time. Kiosk check in is not available 30 minutes or less before departure.
You can retrieve your information and check in at a kiosk using one of the following methods:
In order to validate your boarding pass, you'll need to present it along with your photo ID at the gate.
Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.
When a gate pass is issued, it's the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.
When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:
In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.
When picking up an unaccompanied minor, one person may receive a gate pass to proceed into the arrivals area to meet the minor. Please arrive at the airport no later than 30 minutes before the scheduled arrival; however, for early morning arrivals, please check the ticket counter hours.
In cases where a flight arrives after the ticket counter is closed, proceed directly to baggage claim to meet the minor.
The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.
To find driving directions to the airport, visit https://www.massport.com/logan-airport/to-and-from-logan/directions-to-logan/
When entering the Airport, note that the in-bound roadway system consists of an upper level for departures and a lower level for arrivals. All parking is accessed from the roadway on the lower/arrivals level.
Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on jetblue.com.
Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.
Earn TrueBlue points and enjoy exclusive savings when you book with Avis and Budget.
Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting.
If you're making a connection in Boston, click here for information regarding other airlines.
The airport is a short five mile drive from downtown Boston. Additional areas of interest.
For general parking information, please call 1-617-561-1673 or visit https://www.massport.com/logan-airport/parking-information/
For your convenience, regular and oversized wheelchairs are available upon request. Electric carts are not available in the concourse area.
Additional details about BOS services and amenities may be found here.
Terminal C Departures
All BOS flights depart from the top floor of Terminal C.
Terminal C Arrivals
All domestic flights and international flights from Aruba, Bahamas and Bermuda arrive at the bottom floor of Terminal C.
Please note, international flights that connect in JFK airport will also arrive into Terminal C.
Terminal E Arrivals
All international flights arrive in Terminal E, with the exception of flights from Aruba, Bahamas and Bermuda which arrive in Terminal C.
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