Aruba (AUA)

Aruba Queen Beatrix International Airport - AUA
Terminal    U.S.A. Departures Building
Recommended Check-in Time 3 hours*

Even MoreĀ® Speed

Ticket Counter Hours 9:00 a.m. - 5:00 p.m.
Baggage Claim Phone Number

1-297-524-2490 (office)
1-297-588-5377 (fax)

Office closes at 5:30 p.m. 

Skycap/Curbside No/No
Airport Website Click here
*All customers should clear U.S. Customs and Border Protection by 5:30 p.m.

Cut-off Time for Checking In
  • If you're not checking bags, you must check in no later than 30 minutes prior to scheduled departure for domestic flights and 60 minutes for international flights.
  • Checked bags will not be accepted more than six (6) hours ahead of scheduled departure time, nor less than 40 minutes (domestic) and 60 minutes (international) prior to departure.
  • All customers must be onboard the aircraft 15 minutes prior to scheduled or posted departure time for domestic and international flights.

JetBlue is not liable for any charges incurred for bags that were checked late, nor liable for delivery or compensation for late-checked bags.

AUA - Boarding & Deplaning Options

Boarding and deplaning in Aruba is generally done via the jetbridge. However, level entry may not be available for flights arriving/departing on Saturdays and Sundays until further notice.

Aruba does not participate in boarding or deplaning from the back of the aircraft. 

Pet Relief Area: N/A
UMNR Pick up and Drop off Areas: N/A

AUA - Traveling to Aruba with Animals

Cats and dogs from the United States are required to have the following upon arrival in Aruba:

  • A veterinary health certificate issued from the originating country a maximum of 14 days prior to arrival.
  • A rabies inoculation certificate issued within 30 days prior to arrival, but no longer than one year.

Animals traveling or originating from South and Central America are prohibited in Aruba.

For more important information on vaccinations and importing pets to Aruba click here. For Aruba entry-requirement contact information click here.

AUA - Special Service Information

For your convenience, regular and oversized wheelchairs are available upon request. Electric carts are not available in the concourse area.

TTY phones are not available at the airport.

An information desk is located in the Arrivals Building and is open from 7:00 a.m. until 10:00 p.m.

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