Portland, ME (PWM)

Portland International Jetport (PWM)


Terminal    Ground Level - Main Terminal
Recommended Check-in Time 90 minutes

Even MoreĀ® Speed

Ticket Counter Hours 4:00 a.m. - 3:30 p.m.
Baggage Claim Phone Number 1-207-761-0304 ext. 1200313
1-207-761-4503 (fax)
Skycap/Curbside No/No
Airport Website Click here

Cut-off Time for Checking In
  • If you're not checking bags, you must check in no later than 30 minutes prior to scheduled departure for domestic flights and 60 minutes for international flights.
  • Checked bags will not be accepted more than six (6) hours ahead of scheduled departure time, nor less than 40 minutes (domestic) and 60 minutes (international) prior to departure.
  • All customers must be onboard the aircraft 15 minutes prior to scheduled or posted departure time for domestic and international flights.

JetBlue is not liable for any charges incurred for bags that were checked late, nor liable for delivery or compensation for late-checked bags.

PWM - Boarding & Deplaning Options

Portland only offers boarding and deplaning from the front of the aircraft. Portland does not participate in boarding and deplaning from the back of the aircraft.

PWM - Check In & Pick Up Info for Unaccompanied Minors

Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.

When a gate pass is issued, it is the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.

Drop off information

When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:

  • The parent/guardian has a signed copy of the UMNR form
  • The UMNR is onboard the aircraft 
  • The parent/guardian's name, address and cell phone number are all documented on the minor's reservation.

In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.

Pick up information

When picking up an unaccompanied minor, you can meet them at baggage claim. Please arrive at the airport no later than 30 minutes before the scheduled arrival. Gate passes will not be issued at PWM to pick up an unaccompanied minor.

The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.

PWM - Special Service Information

For your convenience, wheelchairs are available upon request. Electric carts are not available in the concourse area.

An information desk is located by the baggage claim area.

Pet Relief Area
Located across from gates 4/5.

UMNR Pick up and Drop off Areas
Ticket Counter/Baggage Services office.

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