Los Angeles, CA (LAX)

Los Angeles International Airport (LAX)
Terminal    Terminal 5*
Recommended Check-in Time 90 minutes
Even More® Speed Yes
Ticket Counter Hours

4:15 a.m. - 3:35 p.m.  
5:45 p.m. - 11:35 p.m.

Cashless Lobby

Cash is not accepted as a form of payment at the ticket counter.
Click here for more information

Baggage Claim Phone Number (310) 665-1170; option 1 (office)
(310) 846-0579 (fax)
Skycap/Curbside No/No
Directions to Airport Click Here For Directions
Airport Website Click Here

*We moved! We're excited about our recent move to the newly modernized Terminal 5 at Los Angeles International Airport (LAX), effective May 17, 2017! For details, visit

**Travel advisory**

Please be advised, due to the current multi-billion dollar airport modernization project on the Central Terminal Areas at Los Angeles International Airport (LAX) customers should plan accordingly to allow more time to get to/from LAX. Up-to-date construction traffic alerts related to LAneXt™ can be found at

The following tips will help you plan your next trip to LAX:

  • Before driving to LAX, check for construction-related alerts at and for real-time traffic conditions
  • Take public transportation to/from LAX, including the inexpensive and convenient LAX FlyAway® nonstop bus service at Union Station, Van Nuys, Westwood and Irvine Station.  
  • If picking up, park and wait in the LAX Cell Phone Waiting Lot until your arriving party calls to say they are waiting curbside in the Central Terminal Area. The Cell Phone Waiting Lot is located at the northwest corner of 96th Street and Vicksburg Avenue, adjacent to the entrance of LAX Economy Parking Lot C at 96th Street and Sepulveda Boulevard. 
  • If picking up, save gas and reduce traffic congestion by parking your vehicle and waiting inside the terminal for your party.

Cut-off time for checking in
  • Checked baggage may be accepted within six (6) hours of scheduled departure time based on the opening of the ticket counter on the same calendar day
  • Checked baggage will not be accepted less than 40 minutes prior to departure on domestic flights and 60 minutes for international flights.

JetBlue is not liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage. 

  • If you're not checking bags, you must check in no later than 30 minutes* prior to scheduled departure for domestic flights, and 60 minutes for international flights 
  • All customers must be onboard the aircraft 15 minutes prior to scheduled or posted departure time for domestic and international flights.

*kiosk availability subject to airport hours of operation

Check in cut-off times vary between check-in channels as follows:

  • Online check in: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • JetBlue mobile app: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • Kiosk/ticket counter: 30 minutes of departure (domestic), 60 minutes of departure (international)

Address and phone number - LAX


Terminal 5
300 World Way
Los Angeles, Ca 90045-5830

General Airport Phone: 1-310-646-5252

Baggage claim information

You may pick up your bags from Baggage Claim Carousel C, located in the Lower Level of Terminal 5

Making a baggage claim

If your baggage has been delayed or damaged, it's important to make a baggage claim with a JetBlue crewmember while you're at the airport.

If you need to make the claim once you've left the airport, please call the JetBlue Baggage Service Office within four (4) hours after arrival.

Los Angeles Baggage Service Office telephone: 1-310-665-1170; option 1 
Los Angeles Baggage Service Office fax: 1-310-846-0579

Baggage claim follow-up

To follow-up on a baggage claim, contact Central Baggage Services. Click Here for hours of operation and contact information.

Boarding and deplaning options

All boarding and deplaining in LAX is done via jetbridge. LAX does not participate in boarding or deplaining from the back of the aircraft.

Car rental companies

Need a car and a hotel with your flight? Consider JetBlue Vacations for discounted airfare!

Approximately 40 rental car companies operate out of LAX, with vehicle rental sites located off the airport. Many of these rental car companies provide phone links inside or near the baggage claim areas on the Lower/Arrival Level of the terminals so customer's can request a free shuttle pick up to reach the rental car sites.

For information about car rental companies operating out of LAX, click here.
We can also offer you special rates on rental cars through our partners! Click here for more information.

Check in & gate information

Ticket counter hours and location

Our ticket counter is located in Terminal 5. We recommend you arrive at the airport at least 90 minutes prior to departure. Avoid delays by checking for traffic alerts, and allow enough time to go through TSA screening, particularly during holidays and peak travel days. Please note, JetBlue has cut-off times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.

You'll need a boarding pass to get through security.

Identification requirements

Click Here for Identification / ID Requirements

Boarding cut-off time

Each customer must be onboard the aircraft 15 minutes prior to departure. Standby customers may be cleared at 10 minutes to departure. Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.

Kiosk check-in

If you have a confirmed reservation, feel free to use a kiosk to check in. You may check in using the kiosk no more than six (6) hours prior to departure if you are checking baggage. Customers with no checked baggage may check in within 24 hours from their scheduled departure time. Kiosk check in is not available 30 minutes or less before departure.

You can retrieve your information and check in at a kiosk using one of the following methods:

  • Confirmation code
  • Emailed itinerary with the bar code
  • Credit card with your name on it
  • TrueBlue number or email address and password if you're a TrueBlue member

In order to validate your boarding pass, you'll need to present it along with your photo ID at the gate.

Check in & pick up information for unaccompanied minors

Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.

When a gate pass is issued, it's the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.

Drop-off information

When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:

  • The parent/guardian has a signed copy of the UMNR form
  • The UMNR is onboard the aircraft 
  • The parent/guardian's name, address and cell phone number are all documented on the minor's reservation

In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.

Pick-up information

When picking up an unaccompanied minor, one person may receive a gate pass to proceed into the arrivals area to meet the minor. Please arrive at the airport no later than 30 minutes before the scheduled arrival.

In cases where a flight arrives after the ticket counter is closed, proceed directly to baggage claim to meet the minor.

The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.

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Directions to LAX

For directions to the Los Angeles International Airport (LAX), please visit their website at

Flight durations

Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on

Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.

Ground transportation

Earn TrueBlue points and enjoy exclusive savings when you book with Avis and Budget.

Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting. 

Using ridesharing apps or taxi? You can be picked up and dropped off right outside the terminal.

Want to take public transit? The M60 SBS & Q47 bus stop is located on Marine Terminal Road outside of Terminal A.
The Q70 SBS, Q72 & Q48 are accessible from Terminal B. If you take one of these to Terminal B, you can take the free BLUE shuttle to Terminal A.

Mileage information

Areas of interest and mileage from LAX:

Beverly Hills, CA 22 miles
Burbank, CA 28 miles
Hollywood, CA 14 miles
Santa Monica, CA 11 miles
San Diego, CA 125 miles 
San Fernando Valley, CA 20 miles
Disneyland 40 miles
Knotts Berry Farm 28 miles
Six Flags Magic Mountain   40 miles
Universal Studios 26 miles

Other airlines

If you are connecting to a flight with another airline, click here to view a list of other airlines at LAX and their contact information.

Parking information
For detailed parking information at LAX, click here.
Please check rates posted at the entrance to each parking lot before entering, as parking rates are subject to change.

Special service information

For your convenience, regular and oversized wheelchairs are available upon request. Electric carts are not available in the concourse area. Customers will need to use an elevator to get to a different level.

TDD/TTY phones are located near the entrance to TSA and the gate area. There is an information desk outside of TSA prior to baggage claim. Hours are not posted but staff is there from 9:00 a.m. to 9:00 p.m.


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