4:00 a.m. – 4:45 p.m.5:45 p.m. – 12:15 a.m.
Cash is not accepted as a form of payment at the ticket counter. Click here for more information
Baggage Claim Office*
(310) 665-1170; option 1 (BSO office)(310) 846-0579 (BSO/Station fax)
Central Baggage Services is available 24 hours a day, 7 days a week, and is the primary customer contact for baggage claims.
To follow up on a baggage claim, click here to use our online baggage claim system, or contact Central Baggage Services at 1-866-538-5438.
* LAX Ticket Counter and Baggage Claim Office hours vary based on flight schedule. Operating hours may change without notice.
Please be advised, due to the current multi-billion dollar airport modernization project on the Central Terminal Areas at Los Angeles International Airport (LAX) customers should plan accordingly to allow more time to get to/from LAX. Up-to-date construction traffic advisories related to LAneXt™ can be found at http://www.laxishappening.com/.
The following tips will help you plan your next trip to LAX:
JetBlue is not liable for any charges incurred for bags that were checked late, nor liable for delivery or compensation for late-checked bags.
All boarding and deplaning in LAX is done via jetbridge. LAX does not participate in boarding or deplaning from the back of the aircraft.
Pet Relief AreaThe post-TSA Pet Relief Area in Terminal 5 is located next to Gate 51B.
There is also a Pet Relief Area outside of the Terminal across the street, next to the Terminal 5 Parking Garage.
UMNR Pick up and Drop off AreasPlease come to the LAX Ticket Counter for check in and pick up of an Unaccompanied Minor (UMNR).
If picking up a UMNR after the Ticket Counter is closed, please proceed downstairs to the LAX Baggage Service Office for pick up.
We will only issue a Gate Pass to the Drop off/Pick up person listed in the Reservation. Gate Passes cannot be issued if TSA is closed – the UMNR will be brought to the Baggage Service Office by a JetBlue employee. Please note that the Drop off person must remain with the UMNR in the terminal until the flight departs