4:15 a.m. - 3:35 p.m. 5:45 p.m. - 11:35 p.m.
Cash is not accepted as a form of payment at the ticket counter. Click here for more information
*We moved! We're excited about our recent move to the newly modernized Terminal 5 at Los Angeles International Airport (LAX), effective May 17, 2017! For details, visit www.laxishappening.com/.
Please be advised, due to the current multi-billion dollar airport modernization project on the Central Terminal Areas at Los Angeles International Airport (LAX) customers should plan accordingly to allow more time to get to/from LAX. Up-to-date construction traffic alerts related to LAneXt™ can be found at http://www.laxishappening.com/.
The following tips will help you plan your next trip to LAX:
JetBlue is not liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage.
*kiosk availability subject to airport hours of operation
Check in cut-off times vary between check-in channels as follows:
Please check information specific to items such as sporting equipment, firearms, musical instruments, etc. for guidelines about transporting them on JetBlue flights.
LOS ANGELES INTERNATIONAL AIRPORT
JetBlueTerminal 5300 World WayLos Angeles, Ca 90045-5830
General Airport Phone: 1-310-646-5252
You may pick up your bags from Baggage Claim Carousel C, located in the Lower Level of Terminal 5
Making a baggage claim
If your baggage has been delayed or damaged, it's important to make a baggage claim with a JetBlue crewmember while you're at the airport.
If you need to make the claim once you've left the airport, please call the JetBlue Baggage Service Office within four (4) hours after arrival.
Los Angeles Baggage Service Office telephone: 1-310-665-1170; option 1 Los Angeles Baggage Service Office fax: 1-310-846-0579
Baggage claim follow-up
To follow-up on a baggage claim, contact Central Baggage Services. Click Here for hours of operation and contact information.
All boarding and deplaining in LAX is done via jetbridge. LAX does not participate in boarding or deplaining from the back of the aircraft.
Need a car and a hotel with your flight? Consider JetBlue Vacations for discounted airfare!
Approximately 40 rental car companies operate out of LAX, with vehicle rental sites located off the airport. Many of these rental car companies provide phone links inside or near the baggage claim areas on the Lower/Arrival Level of the terminals so customer's can request a free shuttle pick up to reach the rental car sites.
For information about car rental companies operating out of LAX, click here. We can also offer you special rates on rental cars through our partners! Click here for more information.
Ticket counter hours and location
Our ticket counter is located in Terminal 5. We recommend you arrive at the airport at least 90 minutes prior to departure. Avoid delays by checking for traffic alerts, and allow enough time to go through TSA screening, particularly during holidays and peak travel days. Please note, JetBlue has cut-off times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.
You'll need a boarding pass to get through security.
Click Here for Identification / ID Requirements
Boarding cut-off time
Each customer must be onboard the aircraft 15 minutes prior to departure. Standby customers may be cleared at 10 minutes to departure. Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.
If you have a confirmed reservation, feel free to use a kiosk to check in. You may check in using the kiosk no more than six (6) hours prior to departure if you are checking baggage. Customers with no checked baggage may check in within 24 hours from their scheduled departure time. Kiosk check in is not available 30 minutes or less before departure.
You can retrieve your information and check in at a kiosk using one of the following methods:
In order to validate your boarding pass, you'll need to present it along with your photo ID at the gate.
Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.
When a gate pass is issued, it's the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.
When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:
In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.
When picking up an unaccompanied minor, one person may receive a gate pass to proceed into the arrivals area to meet the minor. Please arrive at the airport no later than 30 minutes before the scheduled arrival.
In cases where a flight arrives after the ticket counter is closed, proceed directly to baggage claim to meet the minor.
The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.
For directions to the Los Angeles International Airport (LAX), please visit their website at www.lawa.org/gmap.aspx
Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on jetblue.com.
Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.
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Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting.
Areas of interest and mileage from LAX:
If you are connecting to a flight with another airline, click here to view a list of other airlines at LAX and their contact information.
For your convenience, regular and oversized wheelchairs are available upon request. Electric carts are not available in the concourse area. Customers will need to use an elevator to get to a different level.
TDD/TTY phones are located near the entrance to TSA and the gate area. There is an information desk outside of TSA prior to baggage claim. Hours are not posted but staff is there from 9:00 a.m. to 9:00 p.m.
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