Sunday, Monday, Thursday, Friday4:15 a.m. - 3:00 p.m.7:35 p.m. - 12:00 a.m.
Tuesdays, Wednesdays*4:15 a.m. - 1:30 p.m.8:45 p.m. - 12:00 a.m.
Saturdays 4:15 a.m. - 6:30 a.m.7:35 p.m. - 12:00 a.m.
* Evening shifts will start at 7:35 p.m. during Thanksgiving week.
Cash is not accepted as a form of payment at the ticket counter. Click here for more information
1-206-835-1371, option 1 (office)1-206-248-5018 (fax)
Baggage Service Office operates during the same hours as the ticket counter.
JetBlue is not liable for any charges incurred for bags that were checked late, nor liable for delivery or compensation for late-checked bags.
We board only from the jetbridge at Seattle International Airport.
At times, due to operational constraints in the airport, boarding and deplaning can take place in a remote area. In these cases, deplaning will consist of walking down a set of air stairs and taking a bus to the terminal, which can take 2 to 3 minutes. Busses can hold up to 75 people with 10 ADA seats. The remaining space is standing room.
For boarding in these cases, customers walk down the ramp to board a bus, which will provide transport to where the plane is parked. Boarding takes place via a set of air stairs.
If you require additional support during this process, please inform a ticket/gate agent so specific assistance arrangements can be made. For customers who cannot ascend or descend stairs, a LIFT vehicle is used.
Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.
When a gate pass is issued, it is the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.
Drop off information
When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:
In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.
Pick up information
When picking up an unaccompanied minor, one person may receive a gate pass to proceed into the arrivals area to meet the minor. Please arrive at the airport no later than 30 minutes before the scheduled arrival.
In cases where a flight arrives after the ticket counter is closed, the pick up person should proceed directly to baggage claim to meet the minor.
The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.
The airport is fully equipped with accessible facilities to provide all travelers - as well as meeters, greeters, and airport employees - with safe, convenient means of getting around.
To the ticket counter from Link Light Rail, Rental car drop off, or the parking garage: Travelers must contact Prospect at 206-246-1550 to make a reservation prior to arriving at the airport.
From the ticket counter to departure gate: Travelers must contact their airline directly to make a reservation prior to arriving at the airport.
From the arrival gate to Baggage Claim: Travelers must contact their airline directly to make a reservation prior to arriving at the airport.
For more information, visit our Accessibility page.
Wheelchairs are available to rent from Smarte Carte. (206) 433-5333
Pet Relief Areas
OUTSIDE: There is one area outside the Main Terminal that is equipped to serve as relief areas for traveling animals. These areas are located outside of Baggage Claim on the north end.
NorthOutside Door #26, just past Carousel 16 Relief area: small sandy area to the left, under the stairs
INSIDE: There is a pet relief area in the Main Terminal beyond security for assistance dogs who are traveling with their owners. This area is located at the end of the B concourse across from Hudson News.
PhonesAccessible phones are located in the Main Terminal on every concourse and in both satellites.
TDD phones for those who are deaf or hard of hearing are located throughout the airport:
Ticketing Level (Main Terminal): In front of United ticket counter (one TDD phone in four-phone bank)
South Esplanade (one TDD phone is sit-down phone)
Baggage Claim (Main Terminal): Under escalator at Carousels 6 and 7 (one TDD phone in two-phone bank)
Concourse B: Gate B3 and Gate B11 (one TDD phone in six-phone bank, per gate)
Concourse C: Gate C14 (one TDD phone in six-phone bank)
Concourse D: Gate D1 (wall phone); Gate D8 (one TDD phone in six-phone bank)
North Satellite Gates: N8 (one TDD phone in six-phone bank)
Gates 2/3 (one TDD phone in six-phone bank)
Parking Garage 3rd Floor (one TDD phone in six-phone bank)