Santiago, Dominican Republic (STI)

Cibao International Airport (STI)
Terminal    Main Terminal
Recommended Check-in Time 3 Hours

Even MoreĀ® Speed

Ticket Counter Hours

23-hour operation (closed daily 6:30 a.m. - 7:30 a.m. only)

Airport Ticket Office

9:00 a.m. - 5:30 p.m.

Contact Number 1-809-233-8367
Baggage Claim

Central Baggage: 1-801-449-2489
Baggage Delivery: 1-809-390-9924 (cellphone) 

Skycap/Curbside No/No


Cut-off Time for Checking In
  • If you're not checking bags, you must check in no later than 30 minutes prior to scheduled departure for domestic flights and 60 minutes for international flights.
  • Checked bags will not be accepted more than six (6) hours ahead of scheduled departure time, nor less than 40 minutes (domestic) and 60 minutes (international) prior to departure.
  • All customers must be onboard the aircraft 15 minutes prior to scheduled or posted departure time for domestic and international flights.

JetBlue is not liable for any charges incurred for bags that were checked late, nor liable for delivery or compensation for late-checked bags.

STI - Boarding & Deplaning Options

Permitting weather and other circumstances, Santiago may offer boarding and deplaning from both the front and back of the aircraft.

The option to board and deplane from the back is available for customers who are seated in the back half of the aircraft and for those who can comfortably ascend stairs.

STI - Check In & Pick Up Info for Unaccompanied Minors

The Dominican Republic has strict requirements concerning the travel of minors (persons under the age of 18) to/from the Dominican Republic. Any customer under the age of 18 who is unaccompanied, traveling with someone other than both parents or legal guardians, or who is traveling with only one parent or legal guardian, should contact the Dominican Republic Consulate in the United States or the Dominican Republic Ministry of Foreign Affairs for entry/exit requirements.

Click here for specific entry/exit and documentation requirements for minors based on origin and destination country.

Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.

Drop-off information

When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:

  • The parent/guardian has a signed copy of the UMNR form
  • The UMNR is onboard the aircraft 
  • The parent/guardian's name, address and cell phone number are all documented on the minor's reservation

In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.

Pick-up information

When picking up an unaccompanied minor, you may meet them in the arrivals area in the main Terminal. Please arrive at the airport no later than 30 minutes before the scheduled arrival.

The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.

SDQ, STI, POP, LRM, PUJ - Traveling to the Dominican Republic with Pets/Service and Emotional Support Animals

Cats and dogs are required to have the following upon arrival in the Dominican Republic:

  • The animals must be accompanied by a health certificate issued and signed by a licensed veterinarian.
  • The animal was examined within 30 days prior to departure and found to be free of any infectious diseases, and treated for external and internal parasites.
  • The animal was vaccinated against rabies. The rabies vaccination Certificate should include date of vaccination, established period of immunity, product name and serial number.

Upon arrival ask to speak to the animal control person who will review your veterinarian certificates and fill in the official pet entry permission form required at a cost of approximately US $10.

For more important information on vaccinations and importing pets to the Dominican Republic click here.

STI - Special Service Information
For your convenience, oversized wheelchairs are available upon request. Electric carts are not available.

Terminal information when arriving from New York's JFK
International customers arriving at JFK
International customers arriving at JFK between 5 a.m. and 10:30 p.m. will arrive at Terminal 5 (T5). International customers arriving after 10:30 p.m. and before 5 a.m. will arrive at Terminal 4. *This is subject to change based on operational needs. Please check the flight status or ask a crewmember at the airport for the latest information.

STI - Ticket offices

Airport Ticket Office

The Airport Ticket Office is available for cash ticket sales during the following hours:

9:00 a.m. - 6:00 p.m.

The Santiago Airport Ticket Office is located at El Cibao International Airport on the Main floor, next to JetBlue counters.

City Ticket Office

The following City Ticket Office in Santiago are available for cash ticket sales during the following hours:

Monday - Friday
9:00 a.m. - 6:00 p.m. 
9:00 a.m. - 1:00 p.m.

This office is closed on Sundays and holidays, including Dec. 24, 25, 31, and Jan. 1.

The City Ticket Office is located in the center of downtown Santiago at:

Avenida Bartolome Colon, Plaza Jorge II
1er Nivel
Santiago, Republic Dominicana

*In All DR cities local currency and US dollars are accepted as form of payment.

Linked Topics
Click on one of the categories below to find similar knowledge: