Syracuse, NY (SYR)

Syracuse Hancock International Airport (SYR)
Terminal    First Floor - South Concourse
Terminal A
Recommended Check-in Time 90 Minutes
Even More® Speed Yes
Ticket Counter Hours 4:00 a.m. – 10:00 a.m.
4:30 p.m. - 7:30 p.m.
9:00 p.m. - 1:00 a.m.
Baggage Claim Phone Number 1-315-454-8012 (office)
1-315-454-8032 (fax)
Skycap/Curbside No/No
Airport Website Click Here

SYR - **Travel Advisory**

Customers picking up Unaccompanied Minors

When picking up an unaccompanied minor, one person may receive a gate pass to proceed to the gate area to meet the minor. Please note that the TSA security checkpoint at Syracuse Hancock International Airport closes daily at 9 p.m. ET. In order for a gate pass to be issued, customers must arrive at the airport in time to pass through the TSA checkpoints. Otherwise, they will need to wait outside of security to meet the unaccompanied minor.

Cut-off Time for Checking In
  • If you're not checking bags, you must check in no later than 30 minutes prior to scheduled departure for domestic flights and 60 minutes for international flights.
  • Checked bags will not be accepted more than six (6) hours ahead of scheduled departure time, nor less than 40 minutes (domestic) and 60 minutes (international) prior to departure.
  • All customers must be onboard the aircraft 15 minutes prior to scheduled or posted departure time for domestic and international flights.

JetBlue is not liable for any charges incurred for bags that were checked late, nor liable for delivery or compensation for late-checked bags.

SYR - Boarding & Deplaning Options

Syracuse offers boarding and deplaning via a jetbridge from the front of the aircraft only.

SYR - Check In & Pick Up Info for Unaccompanied Minors

Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.

When a gate pass is issued, it is the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.

Drop off information

When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:

  • The parent/guardian has a signed copy of the UMNR form
  • The UMNR is onboard the aircraft 
  • The parent/guardian's name, address and cell phone number are all documented on the minor's reservation.

In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.

Pick up information

When picking up an unaccompanied minor, one person may receive a gate pass to proceed to the gate area to meet the minor. Please arrive at the airport no later than 30 minutes before the scheduled arrival.

In cases where a flight arrives after the ticket counter is closed, the pick up person should proceed directly to either the arrivals area or baggage claim to meet the minor.

The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.


SYR - Special Service Information

For your convenience, regular and oversized wheelchairs are available upon request. Electric carts are not available in the concourse area.

A text telephone is located outside of the north and south security checkpoints.

Pet Relief Area
Located 2nd floor post-security in South Concourse Terminal A

UMNR Pick up and Drop off Areas
At arrival gate (gate pass is needed), JetBlue Baggage Service Office or JetBlue Ticket Counter


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