Austin, TX (AUS)

Austin-Bergstrom International Airport (AUS)
Terminal    Main Terminal
Recommended Check-in Time 90 minutes
Even MoreĀ® Speed Yes
Ticket Counter Hours

4:00 a.m. - 6:15 a.m.
9:00 a.m. - 6:30 p.m.

Cashless Lobby

Cash is not accepted as a form of payment at the ticket counter.
Click here for more information.

Baggage Services Office Hours

11:00 a.m. - 6:00 p.m.

Baggage Claim Phone Number 1-512-530-4405 (office)
1-512-530-4406 (fax)
Skycap/Curbside No/No
Airport Website Click here

Cut-off Time for Checking In
  • If you're not checking bags, you must check in no later than 30 minutes prior to scheduled departure for domestic flights and 60 minutes for international flights.
  • Checked bags will not be accepted more than six (6) hours ahead of scheduled departure time, nor less than 40 minutes (domestic) and 60 minutes (international) prior to departure.
  • All customers must be onboard the aircraft 15 minutes prior to scheduled or posted departure time for domestic and international flights.

JetBlue is not liable for any charges incurred for bags that were checked late, nor liable for delivery or compensation for late-checked bags.

AUS - Boarding & Deplaning Options

JetBlue boards/deplanes using a jetbridge at Austin-Bergstrom International Airport.

AUS - Special Service Information

For your convenience, regular and oversized wheelchairs are available upon request. Electric carts are not available in the concourse area.

Phones with TDD/TTY service are available throughout the concourse and baggage claim.

Pet Relief Area
Pet relief /service animal relief space is available by exiting the baggage claim area and turning right. The relief area is at the end of the building.

UMNR Pick up and Drop off Areas
Unaccompanied minors (UMNRs) should be dropped off at the ticket counter and picked up in the baggage claim area. Gate passes to escort or pick up UMNRs are issued at the ticket counter. Please note, only one (1) gate pass will be issued when dropping off or picking up UMNRs.

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