Even More® Speed
7:00 a.m. - 1:00 p.m. and 2:00 p.m. - 8:00 p.m.
Cash is not accepted as a form of payment at the ticket counter.Click here for more information.
*Please note: TSA checkpoints close at 10:15 p.m.
JetBlue is not liable for any charges incurred for bags that were checked late, nor liable for delivery or compensation for late-checked bags.
Charlotte-Douglas offers boarding and deplaning from the front of the aircraft using a JetBridge. Charlotte-Douglas does not participate in boarding and deplaning from the back of the aircraft.
Both regular and oversized wheelchairs are available upon request. Electric carts are available in the concourse and gate areas.
Designated "parking areas" for service dogs are located outside of Baggage Claim, in the grassy areas closest to the parking decks.
All Terminal telephones are of low level design and easily accessible from a wheelchair. Most Terminal telephones have volume control.
Text telephones (TTYs) are located at the information desk and throughout the facility. Charlotte Douglas International Airport can be accessed by TTY, 24 hours a day at 1-704-359-4837.
The information desk is open from 9:00 a.m. until 9:00 p.m. Pick up is gate side when a gate pass is issued or at baggage service office, lower level arrivals.
Visual Paging is available throughout the terminal. Customers requiring visual paging should notify any airport crewmember to initiate the process.
The restrooms in The Atrium/Food Court Area allow for side transfers from a wheelchair.
Pet Relief Areas
UMNR Pick-up and Drop-off Areas