Houston, TX (HOU)

William P. Hobby Airport (HOU)
Terminal    Upper level, Main Terminal
Recommended Check-in Time 2 hours*

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Ticket Counter Hours

8:00 a.m. - 12:00 p.m.
3:00 p.m. - 7:00 p.m.  

Baggage Claim Phone Number 1-713-845-6661
Skycap/Curbside No/No
Airport Website Click here

*Please note: TSA checkpoints close at 10:30 p.m.

Terminal Parking Advisory

Customers who are planning to park at the airport are advised the following:

  • Customers are encouraged to check parking availability prior to leaving for the airport. The airport offers parking availability in real-time at, in the bottom left corner, or by calling (281) 233-1730, option zero.
  • If parking lots are near full, customers should consider a drop-off option (public transportation, car or shuttle service or relying on friends and/or family for a ride).
  • Hobby Airport allows reservations for its valet parking lot that guarantees a space will be available upon arrival at the confirmed time.
  • Motorists should look for signage on the entry roads that will direct them to available off-site parking lots with availability.


Cut-off Time for Checking In
  • If you're not checking bags, you must check in no later than 30 minutes prior to scheduled departure for domestic flights and 60 minutes for international flights.
  • Checked bags will not be accepted more than six (6) hours ahead of scheduled departure time, nor less than 40 minutes (domestic) and 60 minutes (international) prior to departure.
  • All customers must be onboard the aircraft 15 minutes prior to scheduled or posted departure time for domestic and international flights.

JetBlue is not liable for any charges incurred for bags that were checked late, nor liable for delivery or compensation for late-checked bags.

HOU - Boarding & Deplaning Options
All boarding and deplaning in Houston is done via the jetbridge. Houston does not participate in boarding or deplaning from the back of the aircraft.

HOU - Pets/Aninmals at Houston Hobby Airport

Pets / animals are not permitted inside the Terminal unless in a kennel - with the exception of working dogs on a leash.

HOU - Special Service Information

For your convenience, regular and oversized wheelchairs are available upon request. Electric carts are not available in the concourse area.

TTY phones are available at the JetBlue ticket counter.

For individuals requiring airport and tourist information, there are uniformed, bilingual Special Service Representatives (SSRs) at various high-traffic locations throughout the Terminal.

Blind or low vision customers or those who are deaf or hard of hearing may request more information by calling 1-713-640-3000 or the TDD number, 1-713-641-7781.

Pet Relief Area
External pet relief area is located on the arrivals level, in the grass area next to pick-up zone number four. Inside the terminal, there is a pet relief area across from Pappasitos Cantina.
UMNR Pick up and Drop off Areas
Unaccompanied Minors, whose guardians are not able to get a gate pass ahead of time, can be picked up in the baggage claim area - across from carousel three.


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