Houston, TX (HOU)

William P. Hobby Airport (HOU)
Terminal    Upper level, Main Terminal
Recommended Check-in Time 2 hours

Even More® Speed

Ticket Counter Hours

9:00 a.m. - 1:00 p.m.
3:00 p.m. - 7:00 p.m. 

Baggage Claim Phone Number 1-713-845-6661
Skycap/Curbside No/No
Directions to Airport Click Here For Directions
Airport Website Click Here

*Please note: TSA checkpoints close at 10:30 p.m.

Travel advisory

Due to the ongoing international terminal construction project at Houston's Hobby Airport, customers are encouraged to arrive at the airport two (2) hours prior to departure to allow for additional travel time.

Additionally, customers who are planning to park at the airport are advised the following:

  • Customers are encouraged to check parking availability prior to leaving for the airport. The airport offers parking availability in real-time at, in the bottom left corner, or by calling (281) 233-1730, option zero.
  • If parking lots are near full, customers should consider a drop-off option (public transportation, car or shuttle service or relying on friends and/or family for a ride).
  • Hobby Airport allows reservations for its valet parking lot that guarantees a space will be available upon arrival at the confirmed time.
  • Motorists should look for signage on the entry roads that will direct them to available off-site parking lots with availability.

For more information regarding the international terminal construction project, Click Here

**Travel advisory | Zika Virus reports**

last updated: July 30, 2016

Please be advised of reports of an outbreak of mosquito-borne Zika virus affecting parts of Latin America, the United States and the Caribbean, including Aruba, Bahamas, Barbados, Cayman Islands, Costa Rica, Colombia, Cuba, Curaçao, Dominican Republic,  Ecuador, Florida, Haiti, Grenada, Mexico, Puerto Rico, St. Maarten, St. Thomas, St. Croix, St. Lucia, Texas and Turks and Caicos.

The risk of mosquito-borne transmission on aircraft is extremely low and customers traveling to affected areas should follow the recommendations provided by the CDC at

What is Zika?
Zika is a mosquito-borne virus that is spread to people through mosquito bites.

What are the symptoms?
The most common symptoms of Zika are fever, rash, joint pain, and conjunctivitis.  The symptoms are usually mild and can last several days to a week. Many people infected with Zika will not develop symptoms or even realize they have been infected.

What is the treatment?
There is no vaccine to prevent or medicine to treat Zika. Travelers can protect themselves from contracting Zika by taking steps to prevent mosquito bites, such as using insect repellent, wearing long sleeves and pants, and staying in places with air conditioning or window and door screens.

Zika and Pregnancy
Zika virus can be spread from a pregnant woman to her unborn baby and can cause serious birth defects and other poor pregnancy outcomes. The CDC recommends special precautions for pregnant women and women trying to become pregnant:

  • Pregnant women should not travel to any area with Zika, and women trying to get pregnant should talk to their doctors before traveling or before their male partners travel.
  • It is especially important that women who wish to delay or avoid pregnancy consistently use the most effective method of birth control that they are able to use. Those traveling to areas with Zika should take steps during and after they travel to prevent mosquito bites and sexual transmission of Zika.
  • Pregnant women and women who are trying to become pregnant should consult their doctor before using insect repellants.

Does Zika virus infection cause GBS?
We do not yet know if there is a connection between GBS and Zika virus infection. It is difficult to determine if any particular pathogen or germ “causes” Guillain-Barré syndrome (GBS). The Brazil Ministry of Health has reported an increased number of people who have been infected with Zika virus who also have GBS. CDC is working with Brazil to study the possibility of a link between Zika and GBS.

Because the spread of Zika is ongoing, travelers should check the CDC travel website for the most up-to-date locations and recommendations: 

Cut-off time for checking in
  • Checked baggage may be accepted within six (6) hours of scheduled departure time based on the opening of the ticket counter on the same calendar day
  • Checked baggage will not be accepted less than 40 minutes prior to departure on domestic flights and 60 minutes for international flights.

JetBlue is not liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage. 

  • If you're not checking bags, you must check in no later than 30 minutes* prior to scheduled departure for domestic flights, and 60 minutes for international flights 
  • All customers must be onboard the aircraft 15 minutes prior to scheduled or posted departure time for domestic and international flights.

*kiosk availability subject to airport hours of operation

Check in cut-off times vary between check-in channels as follows:

  • Online check in: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • JetBlue mobile app: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • Kiosk/ticket counter: 30 minutes of departure (domestic), 60 minutes of departure (international)

Address and phone number - HOU


7800 Airport Boulevard
Houston, Texas 77061

General Airport Phone: 1-713-640-3000

Baggage claim information

Baggage Claim is located in the Central Terminal - Level One. You can pick up your bags from Carousel 2.

Making a baggage claim

If your baggage has been delayed or damaged, it's important to make a baggage claim with a JetBlue crewmember while you're at the airport. Please visit the ticket counter during operating hours. You may also call 1-713-845-6661.

Baggage claim follow-up

To follow-up on a baggage claim, contact Central Baggage Services. Click Here for hours of operation and contact information.

Boarding & deplaning options
All boarding and deplaning in Houston is done via the jetbridge. Houston does not participate in boarding or deplaning from the back of the aircraft.

Car rental companies

Need a car and a hotel with your flight? Consider JetBlue Vacations for discounted airfare!
Car rental agencies are located in the baggage claim area on the lower level of the Main Terminal. Buses and shuttle vans operate between the Terminal and the car rental company sites. For more information about car rental options, click here.
We can offer you special rates on rental cars through our partners! Click here for more information.

Check-in & gate information

Ticket counter location

Our ticket counter is located on the upper level of the Main Terminal next to Delta.

We recommend you arrive at the airport at least 2 hours prior to departure. Avoid delays by checking for traffic alerts, and allow enough time to go through TSA screening, particularly during holidays and peak travel days. Please note, JetBlue has cut-off times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.

You'll need a boarding pass to get through security. Our flights depart out of Gate 30.

Identification requirements

Click Here for Identification / ID Requirements

Boarding cut-off time

Each customer must be onboard the aircraft 15 minutes prior to departure. Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.

Kiosk check-in

If you have a confirmed reservation, feel free to use a kiosk to check in. You may check in using the kiosk no more than six (6) hours prior to departure if you are checking baggage. Customers with no checked baggage may check in within 24 hours from their scheduled departure time. Kiosk check-in is not available 30 minutes or less before departure.

You can retrieve your information and check in at a kiosk using one of the following methods:

  • Confirmation code
  • Emailed itinerary with the bar code
  • Credit card with your name on it
  • TrueBlue number or email address and password if you're a TrueBlue member

In order to validate your boarding pass, you'll need to present it along with your photo ID at the gate.

Skycap and curbside check-in

Skycap and curbside check-in are currently not available in Houston.

Check in & pick up info for unaccompanied minors

Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.

When a gate pass is issued, it is the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.

Drop-off information

When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:

  • The parent/guardian has a signed copy of the UMNR form
  • The UMNR is onboard the aircraft 
  • The parent/guardian's name, address and cell phone number are all documented on the minor's reservation

In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.

Pick-up information

When picking up an unaccompanied minor, please go to the ticket counter. One person may receive a gate pass to proceed into the arrivals area to meet the minor. Please arrive at the airport no later than 30 minutes before the scheduled arrival.

In cases where a flight arrives after the ticket counter is closed, proceed directly to baggage claim to meet the minor.

The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.

Customer paging number
The black airport telephones located inside the main lobby and the white phones located in the Central Concourse area are for paging assistance.

Directions to HOU

The airport is located approximately seven miles from the central business district.

The airport is accessible via major thoroughfares and freeways to the Houston metropolitan area. Interstate 45 borders the airport and integrates into the road network that serves the Gulf Coast industrial complex.

For maps and directions, click here.

Flight durations

Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on

Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.

Ground transportation

Earn TrueBlue points and enjoy exclusive savings when you book with Avis and Budget.

Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting. 

Using ridesharing apps or taxi? You can be picked up and dropped off right outside the terminal.

Want to take public transit? The M60 SBS & Q47 bus stop is located on Marine Terminal Road outside of Terminal A.
The Q70 SBS, Q72 & Q48 are accessible from Terminal B. If you take one of these to Terminal B, you can take the free BLUE shuttle to Terminal A.

Mileage information

The airport is located approximately seven (7) miles from downtown Houston. Additional areas of interest:

Texas Medical Center 12 miles
Galveston, TX 41 miles
Beaumont, TX 88 miles
Austin, TX 200 miles
San Antonio, TX 210 miles

Other airlines

If you're making a connection in Houston, click here for a list of other airlines and their contact information.


Public parking is available in a four-level garage which connects with the Central Terminal building.

For further information, contact Parking at 1-713-641-7770 or click here.  

Pets / animals at Houston Hobby Airport

Pets / animals are not permitted inside the Terminal unless in a kennel - with the exception of working dogs on a leash.

Special service information

For your convenience, regular and oversized wheelchairs are available upon request. Electric carts are not available in the concourse area.

TTY phones are available at the JetBlue ticket counter.

For individuals requiring airport and tourist information, there are uniformed, bilingual Special Service Representatives (SSRs) at various high-traffic locations throughout the Terminal.

Visually or hearing impaired individuals may request more information by calling 1-713-640-3000 or the TDD number, 1-713-641-7781.

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