Raleigh-Durham, NC (RDU)

Raleigh-Durham International Airport (RDU)
Terminal    Terminal 2 
Recommended Check-in Time 2 hours

Even MoreĀ® Speed

Ticket Counter Hours

4:10 a.m. - 8:00 p.m.

Baggage Claim Phone Number

919-840-3986 option 2 (office)
919-840-3987 (fax)

Skycap/Curbside Yes/No
Airport Website Click here


Cut-off Time for Checking In
  • If you're not checking bags, you must check in no later than 30 minutes prior to scheduled departure for domestic flights and 60 minutes for international flights.
  • Checked bags will not be accepted more than six (6) hours ahead of scheduled departure time, nor less than 40 minutes (domestic) and 60 minutes (international) prior to departure.
  • All customers must be onboard the aircraft 15 minutes prior to scheduled or posted departure time for domestic and international flights.

JetBlue is not liable for any charges incurred for bags that were checked late, nor liable for delivery or compensation for late-checked bags.

RDU - Boarding & Deplaning Options
All boarding and deplaning is done via the jetbridge.

RDU - Check In & Pick Up Info for Unaccompanied Minors

Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.  An Unaccompanied Minor must be present at the JetBlue Ticket Counter with guardian to be checked in and receive all necessary documents for boarding.
 When a gate pass is issued, it is the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.

Drop off information

When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:

  • The parent/guardian has a signed copy of the UMNR form
  • The UMNR is onboard the aircraft 
  • The parent/guardian's name, address and cell phone number are all documented on the minor's reservation.

In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate. Gate passes cannot be issued after the ticket counter closes.

Pick up information

When picking up an unaccompanied minor, please go to the JetBlue ticket counter and request a gate pass. After the ticket counter closes, Unaccompanied Minors will be escorted by a JetBlue crewmember to be met at the security exit on the upper level near Starbucks Coffee Shop or in the JetBlue Baggage Service Office on the lower level.

Please arrive at the airport no later than 30 minutes before the scheduled arrival.

The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.

RDU - Special Service Information

Regular and oversized wheelchairs are available upon request.

TDD public pay telephones for the deaf and hard of hearing are located directly across from Carousel 1, and on the second level near the TSA Security checkpoint. TDD machines are also available at the information desk in both Terminals.

The information desk is located across from Carousel 3 on the main terminal level is open from 7:00 a.m. until 11:00 p.m. daily.

Pet Relief Area
Lower level far left in grassy area near Customs and Border Patrol Office.

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