Cancún, Mexico (CUN)

Cancún International Airport (CUN)
Terminal    Terminal 3
Recommended Check-in Time 3 hours

Even More® Speed

Ticket Counter Hours

7:00 a.m. - 3:00 p.m.

6:15 a.m. - 6:00 p.m.

Baggage Claim Phone Number 011-52-998-886-1148
Skycap/Curbside Yes/No
Airport Website Click here

Cut-off Time for Checking In
  • If you're not checking bags, you must check in no later than 30 minutes prior to scheduled departure for domestic flights and 60 minutes for international flights.
  • Checked bags will not be accepted more than six (6) hours ahead of scheduled departure time, nor less than 40 minutes (domestic) and 60 minutes (international) prior to departure.
  • All customers must be onboard the aircraft 15 minutes prior to scheduled or posted departure time for domestic and international flights.

JetBlue is not liable for any charges incurred for bags that were checked late, nor liable for delivery or compensation for late-checked bags.

CUN - Boarding & Deplaning Options

Cancun may offer boarding and deplaning from both the front and back of the aircraft.

The option to board and deplane from the back is available for customers who are seated in the back half of the aircraft and for those who can comfortably ascend and descend stairs.

CUN & MEX - Traveling to Mexico with Service/Emotional Support Animals

JetBlue will accept pets (small dogs and cats) for transportation to and from Mexico. Service and Emotional Support animals are also accepted. All animals arriving in Mexico are required to be accompanied by:

A Health Certificate (the original and a copy) which specifies the following elements:

  • Issued by an official veterinarian, of the competent authority, on letterhead, printed with the number of professional license, which must not be issued more than 10 days before the animal enters Mexico.
  • Name and address of person responsible for the pet. 
  • The pet was clinically healthy prior and during departure inspection
  • During the inspection, prior to travel, animal was clinically healthy.
  • The animals have been dewormed internally and externally, within the previous six months, and are free of ectoparasites (this requirement does not apply to PETS WHOSE COUNTRY OF ORIGIN AND ORIGIN IS USA and Canada).
  • Puppies must not be vaccinated against rabies before 3 months of age.  A dog's first rabies vaccine must be given at least 30 days before arriving in the United States (so the youngest that a puppy can be imported into the USA is 4 months of age).

Customers who are traveling with pets which originally departed from Mexico and that have a "Certificado Zoosanitario de Exportacion" (CZE) are exempt from presenting a veterinary health certificate.  Certification by Mexican consular authorities is not required for the health or vaccination certificate.

Customers must also present a Rabies Vaccination Certificate (original and a copy) with date of application of the vaccine against rabies and effectiveness thereof (exempt animals under 3 months old). In addition, the pet’s vaccination certificate must show the animal has been treated for rabies, hepatitis, pip and leptospirosis.

There is no quarantine for healthy pets.

For more information on vaccinations and importing pets to Mexico, click here.

CUN - Special Service Information

For your convenience, regular and oversized wheelchairs are available upon request. Electric carts are not available in the concourse area.

TTY phones are available in Concourse A and Concourse B by the restrooms.

Information desks are located across from the security checkpoint in Terminal 2. An information desk is also located near the exit door in the Arrivals Building. Information desks are available 24 hours a day.

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