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last updated: July 30, 2016
Please be advised of reports of an outbreak of mosquito-borne Zika virus affecting parts of Latin America, the United States and the Caribbean, including Aruba, Bahamas, Barbados, Cayman Islands, Costa Rica, Colombia, Cuba, Curaçao, Dominican Republic, Ecuador, Florida, Haiti, Grenada, Mexico, Puerto Rico, St. Maarten, St. Thomas, St. Croix, St. Lucia, Texas and Turks and Caicos.
The risk of mosquito-borne transmission on aircraft is extremely low and customers traveling to affected areas should follow the recommendations provided by the CDC at http://www.cdc.gov/Travel.
What is Zika?Zika is a mosquito-borne virus that is spread to people through mosquito bites.
What are the symptoms?The most common symptoms of Zika are fever, rash, joint pain, and conjunctivitis. The symptoms are usually mild and can last several days to a week. Many people infected with Zika will not develop symptoms or even realize they have been infected.
What is the treatment?There is no vaccine to prevent or medicine to treat Zika. Travelers can protect themselves from contracting Zika by taking steps to prevent mosquito bites, such as using insect repellent, wearing long sleeves and pants, and staying in places with air conditioning or window and door screens.
Zika and PregnancyZika virus can be spread from a pregnant woman to her unborn baby and can cause serious birth defects and other poor pregnancy outcomes. The CDC recommends special precautions for pregnant women and women trying to become pregnant:
Does Zika virus infection cause GBS?We do not yet know if there is a connection between GBS and Zika virus infection. It is difficult to determine if any particular pathogen or germ “causes” Guillain-Barré syndrome (GBS). The Brazil Ministry of Health has reported an increased number of people who have been infected with Zika virus who also have GBS. CDC is working with Brazil to study the possibility of a link between Zika and GBS.
Because the spread of Zika is ongoing, travelers should check the CDC travel website for the most up-to-date locations and recommendations: http://www.cdc.gov/Travel
JetBlue is not liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage.
*kiosk availability subject to airport hours of operation
Check in cut-off times vary between check-in channels as follows:
Please check information specific to items such as sporting equipment, firearms, musical instruments, etc. for guidelines about transporting them on JetBlue flights.
CANCUN INTERNATIONAL AIRPORT
Carretera Cancun-Chetumal KM 22.5
Cancun, Quintana Roo, Mexico 77500
General Airport Phone (Spanish Only): 52-01-998-848-7200 (from the U.S.)
Baggage Claim is located in Terminal 3 after Customs and Immigration stations. You can pick up your bags from Carousels 1 through 5.
Making a baggage claim
If your baggage has been delayed or damaged, it's important to make a baggage claim with a JetBlue crewmember while you're at the airport.
If you need to make the claim once you've left the airport, please call the JetBlue office at the airport you flew into within four (4) hours after arrival.
JetBlue does not have a baggage service office at the Cancun Airport. However, a JetBlue crewmember will be near the baggage carousel for assistance during flight arrival periods.
Cancun office telephone: 011-52-998-886-1148 or Central Baggage Service if no one is available at the Cancun Baggage Service Office
Cancun office fax: 011-52-998-886-1151
Baggage claim follow-up
To follow-up on a baggage claim, contact Central Baggage Services. Click Here for hours of operation and contact information.
Cancun may offer boarding and deplaning from both the front and back of the aircraft.
The option to board and deplane from the back is available for customers who are seated in the back half of the aircraft and for those who can comfortably ascend and descend stairs.
Need a car and a hotel with your flight? Consider JetBlue Vacations for discounted airfare! As soon as you exit baggage claim, you will find car rental companies to the right. Information about car rental options located at CUN may be found here We can also offer you special rates on rental cars through our partners! Click here
Ticket counter location
Counters are universal and are assigned every evening.
We recommend you arrive at the airport at least three hours prior to departure. Our flights depart out of Terminal 3. Avoid delays by checking for traffic alerts, and allow enough time to go through security screening, particularly during holidays and peak travel days. Please note, JetBlue has cut-off times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.
You'll need a boarding pass to get through security.
Please note: Due to regulations implemented by the Mexican Federal Government, JetBlue does not accept cash payments in currency other than Mexican Pesos at the tickets counter. This includes payment for JetBlue flights and fees (change/cancel, baggage, Even More® Space seats, unaccompanied minors, pets, etc). The only acceptable forms of payment at the CUN ticket counters will be Mexican Pesos, credit cards and debit cards.
Check-in requirements for international travel
Documents required for travel vary according to citizenship, residency, age (for minors), length of stay, purpose of visit, student status, etc. Please check for specific requirements for the country, or countries, you are visiting to make sure you have the correct documents.
Click Here for Identification / ID Requirements.
Check-in cut-off time
All customers must be checked in for their flight at least 60 minutes prior to scheduled departure.
We will not be liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late checked baggage.
Boarding cut-off time
Each customer must be onboard the aircraft 40 minutes prior to departure.
Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.
Kiosk check-in is not available.
Skycap and curbside check-in
For your convenience, skycaps will help you with your baggage at Cancun International Airport.
Click here for specific entry/exit and documentation requirements for minors based on origin and destination country.
Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.
When a gate pass is issued, it's the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.
When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:
In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor.
When picking up an unaccompanied minor, please wait outside the International Arrivals area at the glass door. Please arrive at the airport no later than 30 minutes before the scheduled arrival.
The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.
Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on jetblue.com.
Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.
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Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting.
The airport is located 36 miles from Cancun. Additional areas of interest:
If you're making a connection in Cancun, a list of other airlines and their contact information may be found by clicking here.
JetBlue will accept pets (small dogs and cats) for transportation to and from Mexico. Service and Emotional Support animals are also accepted. All animals arriving in Mexico are required to be accompanied by:
A Health Certificate (the original and a copy) which specifies the following elements:
Customers who are traveling with pets which originally departed from Mexico and that have a "Certificado Zoosanitario de Exportacion" (CZE) are exempt from presenting a veterinary health certificate. Certification by Mexican consular authorities is not required for the health or vaccination certificate.
Customers must also present a Rabies Vaccination Certificate (Original and a copy) with date of application of the vaccine against rabies and effectiveness thereof (exempt animals under 3 months old). In addition, the pet’s vaccination certificate must show the animal has been treated for rabies, hepatitis, pip and leptospirosis.
There is no quarantine for healthy pets.
For more information on vaccinations and importing pets to Mexico, click here
For your convenience, regular and oversized wheelchairs are available upon request. Electric carts are not available in the concourse area.
TTY phones are available in Concourse A and Concourse B by the restrooms.
Information desks are located across from the security checkpoint in Terminal 2. An information desk is also located near the exit door in the Arrivals Building. Information desks are available 24 hours a day.