Cancun, Mexico (CUN)

Cancun International Airport - CUN
Terminal    Terminal 3
Recommended Check-in Time 3 Hours

Even More® Speed

Ticket Counter Hours

7:00 a.m. - 3:15 p.m.                                                                                                                Saturday                                                                                                                                                       6:15 a.m. - 4:00 p.m.

Baggage Claim Phone Number 011-52-998-886-1148
Skycap/Curbside Yes/No
Airport Website Click Here

**Travel advisory | Zika Virus reports**

last updated: July 30, 2016

Please be advised of reports of an outbreak of mosquito-borne Zika virus affecting parts of Latin America, the United States and the Caribbean, including Aruba, Bahamas, Barbados, Cayman Islands, Costa Rica, Colombia, Cuba, Curaçao, Dominican Republic,  Ecuador, Florida, Haiti, Grenada, Mexico, Puerto Rico, St. Maarten, St. Thomas, St. Croix, St. Lucia, Texas and Turks and Caicos.

The risk of mosquito-borne transmission on aircraft is extremely low and customers traveling to affected areas should follow the recommendations provided by the CDC at

What is Zika?
Zika is a mosquito-borne virus that is spread to people through mosquito bites.

What are the symptoms?
The most common symptoms of Zika are fever, rash, joint pain, and conjunctivitis.  The symptoms are usually mild and can last several days to a week. Many people infected with Zika will not develop symptoms or even realize they have been infected.

What is the treatment?
There is no vaccine to prevent or medicine to treat Zika. Travelers can protect themselves from contracting Zika by taking steps to prevent mosquito bites, such as using insect repellent, wearing long sleeves and pants, and staying in places with air conditioning or window and door screens.

Zika and Pregnancy
Zika virus can be spread from a pregnant woman to her unborn baby and can cause serious birth defects and other poor pregnancy outcomes. The CDC recommends special precautions for pregnant women and women trying to become pregnant:

  • Pregnant women should not travel to any area with Zika, and women trying to get pregnant should talk to their doctors before traveling or before their male partners travel.
  • It is especially important that women who wish to delay or avoid pregnancy consistently use the most effective method of birth control that they are able to use. Those traveling to areas with Zika should take steps during and after they travel to prevent mosquito bites and sexual transmission of Zika.
  • Pregnant women and women who are trying to become pregnant should consult their doctor before using insect repellants.

Does Zika virus infection cause GBS?
We do not yet know if there is a connection between GBS and Zika virus infection. It is difficult to determine if any particular pathogen or germ “causes” Guillain-Barré syndrome (GBS). The Brazil Ministry of Health has reported an increased number of people who have been infected with Zika virus who also have GBS. CDC is working with Brazil to study the possibility of a link between Zika and GBS.

Because the spread of Zika is ongoing, travelers should check the CDC travel website for the most up-to-date locations and recommendations: 

Cut-off time for checking in
  • Checked baggage may be accepted within six (6) hours of scheduled departure time based on the opening of the ticket counter on the same calendar day
  • Checked baggage will not be accepted less than 40 minutes prior to departure on domestic flights and 60 minutes for international flights.

JetBlue is not liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage. 

  • If you're not checking bags, you must check in no later than 30 minutes* prior to scheduled departure for domestic flights, and 60 minutes for international flights 
  • All customers must be onboard the aircraft 15 minutes prior to scheduled or posted departure time for domestic and international flights.

*kiosk availability subject to airport hours of operation

Check in cut-off times vary between check-in channels as follows:

  • Online check in: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • JetBlue mobile app: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • Kiosk/ticket counter: 30 minutes of departure (domestic), 60 minutes of departure (international)

Address and phone number - CUN



Carretera Cancun-Chetumal KM 22.5

Cancun, Quintana Roo, Mexico 77500

General Airport Phone (Spanish Only): 52-01-998-848-7200 (from the U.S.)

Baggage claim information

Baggage Claim is located in Terminal 3 after Customs and Immigration stations. You can pick up your bags from Carousels 1 through 5.

Making a baggage claim

If your baggage has been delayed or damaged, it's important to make a baggage claim with a JetBlue crewmember while you're at the airport.

If you need to make the claim once you've left the airport, please call the JetBlue office at the airport you flew into within four (4) hours after arrival.

JetBlue does not have a baggage service office at the Cancun Airport. However, a JetBlue crewmember will be near the baggage carousel for assistance during flight arrival periods.

Cancun office telephone: 011-52-998-886-1148 or Central Baggage Service if no one is available at the Cancun Baggage Service Office

Cancun office fax: 011-52-998-886-1151

Baggage claim follow-up

To follow-up on a baggage claim, contact Central Baggage Services. Click Here for hours of operation and contact information.

Boarding & deplaning options

Cancun may offer boarding and deplaning from both the front and back of the aircraft.

The option to board and deplane from the back is available for customers who are seated in the back half of the aircraft and for those who can comfortably ascend and descend stairs.

Car rental companies

Need a car and a hotel with your flight? Consider JetBlue Vacations for discounted airfare!
As soon as you exit baggage claim, you will find car rental companies to the right. Information about car rental options located at CUN may be found here
We can also offer you special rates on rental cars through our partners!  Click here

Check-in & gate information

Ticket counter location

Counters are universal and are assigned every evening.

We recommend you arrive at the airport at least three hours prior to departure. Our flights depart out of Terminal 3. Avoid delays by checking for traffic alerts, and allow enough time to go through security screening, particularly during holidays and peak travel days. Please note, JetBlue has cut-off times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.

You'll need a boarding pass to get through security.

Please note: Due to regulations implemented by the Mexican Federal Government, JetBlue does not accept cash payments in currency other than Mexican Pesos at the tickets counter. This includes payment for JetBlue flights and fees (change/cancel, baggage, Even More® Space seats, unaccompanied minors, pets, etc). The only acceptable forms of payment at the CUN ticket counters will be Mexican Pesos, credit cards and debit cards.

Check-in requirements for international travel

Documents required for travel vary according to citizenship, residency, age (for minors), length of stay, purpose of visit, student status, etc. Please check for specific requirements for the country, or countries, you are visiting to make sure you have the correct documents.

Click Here for Identification / ID Requirements.

Check-in cut-off time

All customers must be checked in for their flight at least 60 minutes prior to scheduled departure.

We will not be liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late checked baggage.

Boarding cut-off time

Each customer must be onboard the aircraft 40 minutes prior to departure.

Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.

Kiosk check-in

Kiosk check-in is not available.

Skycap and curbside check-in

For your convenience, skycaps will help you with your baggage at Cancun International Airport.

Check in & pick-up info for unaccompanied minors

Click here for specific entry/exit and documentation requirements for minors based on origin and destination country.

Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.

When a gate pass is issued, it's the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.

Drop-off information

When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:

  • The parent/guardian has a signed copy of the UMNR form
  • The UMNR is onboard the aircraft 
  • The parent/guardian's name, address and cell phone number are all documented on the minor's reservation

In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor.

Pick-up information

When picking up an unaccompanied minor, please wait outside the International Arrivals area at the glass door. Please arrive at the airport no later than 30 minutes before the scheduled arrival.

The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.

Customer paging number
Please go to one of the information desks to have someone paged.

Flight durations

Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on

Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.

Ground transportation

Earn TrueBlue points and enjoy exclusive savings when you book with Avis and Budget.

Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting. 

Using ridesharing apps or taxi? You can be picked up and dropped off right outside the terminal.

Want to take public transit? The M60 SBS & Q47 bus stop is located on Marine Terminal Road outside of Terminal A.
The Q70 SBS, Q72 & Q48 are accessible from Terminal B. If you take one of these to Terminal B, you can take the free BLUE shuttle to Terminal A.

Mileage information

The airport is located 36 miles from Cancun. Additional areas of interest: 

Playa del Carmen 42 miles
Tulum 81 miles
Chichen Itza 129 miles
Sian Ka'an Biosphere Reserve      144 miles
Merida 193 miles

Other airlines

If you're making a connection in Cancun, a list of other airlines and their contact information may be found by clicking here.

Details about parking at CUN may be found by clicking here.

Traveling to Mexico with pets/service & emotional support animals

JetBlue will accept pets (small dogs and cats) for transportation to and from Mexico. Service and Emotional Support animals are also accepted. All animals arriving in Mexico are required to be accompanied by:

A Health Certificate (the original and a copy) which specifies the following elements:

  • Issued by an official veterinarian, of the competent authority, on letterhead, printed with the number of professional license, which must not be issued more than 10 days before the animal enters Mexico.
  • Name and address of person responsible for the pet. 
  • The pet was clinically healthy prior and during departure inspection
  • During the inspection, prior to travel, animal was clinically healthy.
  • The animals have been dewormed internally and externally, within the previous six months, and are free of ectoparasites. (This requirement does not apply to PETS WHOSE COUNTRY OF ORIGIN AND ORIGIN IS USA and Canada).

Customers who are traveling with pets which originally departed from Mexico and that have a "Certificado Zoosanitario de Exportacion" (CZE) are exempt from presenting a veterinary health certificate.  Certification by Mexican consular authorities is not required for the health or vaccination certificate.

Customers must also present a Rabies Vaccination Certificate (Original and a copy) with date of application of the vaccine against rabies and effectiveness thereof (exempt animals under 3 months old). In addition, the pet’s vaccination certificate must show the animal has been treated for rabies, hepatitis, pip and leptospirosis.

There is no quarantine for healthy pets.

For more information on vaccinations and importing pets to Mexico, click here

Special service information

For your convenience, regular and oversized wheelchairs are available upon request. Electric carts are not available in the concourse area.

TTY phones are available in Concourse A and Concourse B by the restrooms.

Information desks are located across from the security checkpoint in Terminal 2. An information desk is also located near the exit door in the Arrivals Building. Information desks are available 24 hours a day.

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