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JetBlue is not liable for any charges incurred for bags that were checked late, nor liable for delivery or compensation for late-checked bags.
Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.
When a gate pass is issued, it is the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.
Drop off information
When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:
In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.
Pick up information
When picking up an unaccompanied minor, one person may receive a gate pass to proceed into the arrivals area to meet the minor. Please arrive at the airport no later than 30 minutes before the scheduled arrival.
The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.
For your convenience, regular and oversized wheelchairs are available upon request. Electric carts are not available in the concourse area.
TTY phones are available at the JetBlue ticket counter.
An information desk is available on the second level of the Terminal.
Lost And Found is located at the Airport Police Department in the first floor lobby.
Pet Relief AreaOne before going through security, outside at the east end of the ticket counters and one on the gate, just inside security on the left side next to the restrooms.
UMNR Pick up and Drop off AreasGate B5 , after checking in at the counter for a gate pass.