5:00 a.m. - 11:30 p.m.
JetBlue is not liable for any charges incurred for bags that were checked late, nor liable for delivery or compensation for late-checked bags.
Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.
When a gate pass is issued, it is the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.
When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:
In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.
When picking up an unaccompanied minor, please go to the JetBlue ticket counter located at aisle #10 in the International Terminal. Our ticket counter crew will verify the pick-up person’s ID and issue a gate pass to meet your UMNR at the arrival gate.
The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.
For your convenience, regular and oversized wheelchairs are available upon request. For curbside wheelchair assistance, please use white courtesy phone outside Door 1.
TTY phones are available on the Departures/Ticketing and Arrivals/Baggage Claim levels of the International Terminal, Terminal 1 and Terminal 3.
Information booths are available at the Arrivals/Baggage Claim level of each terminal. Animal relief areas are available in Terminals 1 and 3.
Additional details about SFO’s services and amenities may be found by visiting http://www.flysfo.com/services-amenities/overview