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7:00 a.m. - 4:50 p.m.
Office:5-255-2599-1514 5-255-2599-1513 5-255-2599-1515
JetBlue will accept pets (small dogs and cats) for transportation to and from Mexico. Service and Emotional Support animals are also accepted. All animals arriving in Mexico are required to be accompanied by:
A Health Certificate (the original and a copy) which specifies the following elements:
Customers who are traveling with pets which originally departed from Mexico and that have a "Certificado Zoosanitario de Exportacion" (CZE) are exempt from presenting a veterinary health certificate. Certification by Mexican consular authorities is not required for the health or vaccination certificate.
Customers must also present a Rabies Vaccination Certificate (Original and a copy) with date of application of the vaccine against rabies and effectiveness thereof (exempt animals under 3 months old). In addition, the pet’s vaccination certificate must show the animal has been treated for rabies, hepatitis, pip and leptospirosis.
There is no quarantine for healthy pets.
For more information on vaccinations and importing pets to Mexico, click here
JetBlue boards and deplanes by jetbridge and shuttle bus at Mexico City International Airport.
For your convenience, regular and oversized wheelchairs are available upon request. Electric carts are available in the concourse and gate areas
There are six (6) information desks in front of gates: A1, E1, B19, B26 and B29 available from 6:30 a.m. 10:00 p.m.
A rail train is available to customers between Terminal 1 and Terminal 2
For more information, visit www.aicm.com.mx/pasajeros/modulos-de-informacion
Pet Relief AreaNone
UMNR Pick up and Drop off Areaspick up: Gate E2 Drop off: At counters Gate F3