Even More® Speed
4:45 a.m. - 8:30 p.m.
Cash is not accepted as a form of payment at the ticket counter. Click here for more information.
6:00 a.m. - 11:00 p.m.
JetBlue is not liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage.
*kiosk availability subject to airport hours of operation
Check in cut-off times vary between check-in channels as follows:
RONALD REAGAN WASHINGTON NATIONAL AIRPORT
JetBlue1 AVIATION CIRWASHINGTON, DC 20001-0001
General Airport Phone: 1-703-417-8000
Baggage Claim is located in Terminal B at Carousels 5 and 6.
Making a baggage claim
If your baggage has been delayed or damaged, it's important to make a baggage claim with a JetBlue crewmember while you're at the airport.
If you need to make the claim once you've left the airport, please call the DCA Baggage Service Office at the airport you flew into within four (4) hours after arrival.
The baggage service office is open from 6:00 a.m. - 11:00 p.m.
DCA Baggage Service Office telephone: 571-551-5751 (5752)DCA Baggage Service Office fax: 703-258-0902
Baggage claim follow-up
To follow-up on a baggage claim, contact Central Baggage Services. Click here for hours of operation and contact information.
Need a car and a hotel with your flight? Consider JetBlue Vacations for discounted airfare!
On-airport rental car counters are located on the first floor in Parking Garage A. Club members of each rental car company may proceed directly to the 2nd or 3rd floor of Garage A. To go to the rental car concessions from the terminals, either:
Ride: board the "Parking/Rental Car" shuttle which stops at each terminal outside of baggage claim.
Walk: 10 minutes from Terminals A & B
For more details about available rental car companies at DCA, click here.
We can also offer you special rates on rental cars through our partner Hotels.com. You can book these rates by clicking on the link below or, if you call our Reservations team to book your reservation, one of our Reservation crewmembers can transfer you to Hotels.com.
You may also contact Hotels.com Customer Support directly for questions regarding hotel or car reservations 24 hours a day, seven days a week at 1-800-544-3581 (English) or 1-800-520-8629 (Spanish)..
Ticket counter hours and location
Our ticket counter is located upstairs in Terminal B and is open from 4:45 a.m. - 8:30 p.m.
We recommend you arrive at the airport at least two (2) hours prior to departure. Avoid delays by checking for traffic alerts, and allow enough time to go through TSA screening, particularly during holidays and peak travel days. Please note, JetBlue has cut-off times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.
You will need a boarding pass to get through security. Our flights depart out of Gates 26, 28, 30 and 32.
Click Here for Identification / ID Requirements.
Boarding cut-off time
Each customer must be onboard the aircraft 15 minutes prior to departure. Standby customers may be cleared at 10 minutes to departure. Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.
If you have a confirmed reservation, feel free to use a kiosk to check in. You may check in using the kiosk no more than six (6) hours prior to departure if you are checking baggage. Customers with no checked baggage may check in within 24 hours from their scheduled departure time. Kiosk check in is not available 30 minutes or less before departure.
You can retrieve your information and check in at a kiosk using one of the following methods:
In order to validate your boarding pass, you'll need to present it along with your photo ID at the gate.
Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.
When a gate pass is issued, it's the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.
When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:
In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.
When picking up an unaccompanied minor, one person may receive a gate pass to proceed into the arrivals area to meet the minor. Please arrive at the airport no later than 30 minutes before the scheduled arrival.
In cases where a flight arrives after the ticket counter is closed, the pick-up person should proceed directly to baggage claim to meet the minor.
The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.
Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on jetblue.com.
Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.
Earn TrueBlue points and enjoy exclusive savings when you book with Avis and Budget.
Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting.
Using ridesharing apps or taxi? You can be picked up and dropped off right outside the terminal.
Want to take public transit? The M60 SBS & Q47 bus stop is located on Marine Terminal Road outside of Terminal A.The Q70 SBS, Q72 & Q48 are accessible from Terminal B. If you take one of these to Terminal B, you can take the free BLUE shuttle to Terminal A.
Ronald Reagan Washington National Airport (DCA) is located in Arlington, VA, just across the Potomac River from the Nation's Capital. Additional areas of interest:
If you're making a connection in Washington D.C., click here for a list of other airlines and their contact information.
For detailed parking information, including garage information, maps, rates and online reservations, visit http://www.flyreagan.com/dca/parking-information
Please observe the informational signs upon entering the airport for more information on parking availability in the various lots. You may also call the parking "hot line" at (703) 417-PARK (417-7275) for up-to-the-minute parking availability information.A Pedestrian Tunnel with moving sidewalks connects Garage A with Terminal A. Pedestrian bridges with moving sidewalks connect Garage B and Garage C to Terminal B and Terminal C, respectively. Courtesy shuttle bus service is available from all parking areas to all terminals, 24 hours a day. Shuttle buses operate along established routes between the parking lots approximately every eight to ten minutes.
Information about on-airport shuttle bus service may be found by visiting http://www.flyreagan.com/dca/airport-shuttle-bus-service
For more information about DCA services for customers with disabilities and needing special services, visit http://www.flyreagan.com/dca/services-patrons-disabilities. Additional service and amenity information may be found at http://www.flyreagan.com/dca/services-amenities.
For your convenience, regular and oversized wheelchairs are available upon request. Electric carts are not available in the concourse or gate areas.
There is a text telephone located at the JetBlue ticket counter.
Travelers Aid information:
Airport Police: (703) 417-2400. Located on the Concourse Level of Terminal B (pre-security) next to the chapel.
Airport Fire/Ambulance/EMS: (703) 417-2400
The Authority Police keep lost items for 24 hours. Call 703-417-8560. After that period, the Central Lost and Found Office at 703-417-0673 will hold the items. For more details, visit Reagan National Lost & Found.
Paging is available at the Information Counters and the Travelers Aid Desks in the terminals.
A USO Lounge (United Service Organizations) serving military personnel and their families is open daily from 6 a.m. to 10 p.m. The lounge is located on the Main level of Terminal A across from Lost and Found. For more information, call 703-417-8876.
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