Baltimore, MD (BWI)

Baltimore/Washington International Airport (BWI)
Terminal    Main Terminal
Recommended Check-in Time 90 minutes
Even MoreĀ® Speed Yes
Ticket Counter Hours

4:45 a.m. - 7:30 p.m.

Cashless lobby

Cash is not accepted as a form of payment at the ticket counter.
Click here for more information

Baggage Claim Phone Number 1-410-850-4685 opt. 1 (office)
1-410-850-4746 (fax)
Skycap/Curbside No/No
Airport Website Click here

Cut-off Time for Checking In
  • If you're not checking bags, you must check in no later than 30 minutes prior to scheduled departure for domestic flights and 60 minutes for international flights.
  • Checked bags will not be accepted more than six (6) hours ahead of scheduled departure time, nor less than 40 minutes (domestic) and 60 minutes (international) prior to departure.
  • All customers must be onboard the aircraft 15 minutes prior to scheduled or posted departure time for domestic and international flights.

JetBlue is not liable for any charges incurred for bags that were checked late, nor liable for delivery or compensation for late-checked bags.

BWI - Pets and Animals

In the terminal at Baltimore/Washington International Airport (BWI), all animals, including emotional support animals, shall be properly confined in a cage, crate, or other device. Service dogs that have been trained to perform a function that mitigates a disability for the customer traveling, such as seeing-eye dogs or hearing-alert dogs, are exempt from this requirement. Click here for more information.

BWI - Boarding & Deplaning Options

JetBlue boards/deplanes using a jetbridge at Baltimore/ Washington International Airport.

BWI - Special Service Information

For your convenience, regular and oversized wheelchairs are available upon request. Electric carts are not available in the concourse area.

Phones with TDD/TTY service are located at all banks of public phones in the terminal. Also at Information desk B on the upper level. At the information booth on the lower level near baggage carousals.

Pet Relief Area

Located shortly after the Concourse D Security Checkpoint on the right.  Steps away from the JetBlue gate. 

UMNR Pick up and Drop off Areas

Please check in at the JetBlue ticket counter. One person may receive a gate pass to proceed into the gate area to drop off or meet the minor. In cases where a flight arrives after the ticket counter is closed, the pick-up person should proceed directly to baggage claim to meet the minor.

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