4:45 a.m. - 7:30 p.m.
Cash is not accepted as a form of payment at the ticket counter. Click here for more information
In the terminal at Baltimore/Washington International Airport (BWI), all animals, including emotional support animals, shall be properly confined in a cage, crate, or other device. Service dogs that have been trained to perform a function that mitigates a disability for the customer traveling, such as seeing-eye dogs or hearing-alert dogs, are exempt from this requirement. Click here for more information.
JetBlue is not liable for any charges incurred for bags that were checked late, nor liable for delivery or compensation for late-checked bags.
JetBlue boards/deplanes using a jetbridge at Baltimore/ Washington International Airport.
For your convenience, regular and oversized wheelchairs are available upon request. Electric carts are not available in the concourse area.
Phones with TDD/TTY service are located at all banks of public phones in the terminal. Also at Information desk B on the upper level. At the information booth on the lower level near baggage carousals.
Pet Relief Area
Located shortly after the Concourse D Security Checkpoint on the right. Steps away from the JetBlue gate.
UMNR Pick up and Drop off Areas
Picking up or Dropping Off unaccompanied minors, please check in at the JetBlue ticket counter. Picking up or dropping off an unaccompanied minor, one person may receive a gate pass to proceed into the gate area to drop off or meet the minor. In cases where a flight arrives after the ticket counter is closed, the pickup person should proceed directly to baggage claim to meet the minor.