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JetBlue is not liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage.
*kiosk availability subject to airport hours of operation
Check in cut-off times vary between check-in channels as follows:
Please check information specific to items such as sporting equipment, firearms, musical instruments, etc. for guidelines about transporting them on JetBlue flights.
JetBlue Juan Santamaria International Airport - Alajuela, Costa Rica
Phone number: 506-2-441-6851
Baggage Claim is located on arrivals level between Customs and Immigration Offices. You can pick up your baggage at carousel 3.
Making a baggage claim
If your baggage has been delayed or damaged, it is important to make a baggage claim with a JetBlue crewmember while you're at the airport.
If you need to make the claim once you've left the airport, please call the JetBlue Baggage Service Office within four (4) hours after arrival.
The baggage service office is open one hour after arrival.
Baggage claim follow-up
If you’re following up on a baggage claim, contact Central Baggage Services. Click Here for hours of operation and contact information.
Car rental agencies are located directly outside of the Customs area.
other car rental options
We can also offer you special rates on rental cars through our partner Hotels.com. You can book these rates by clicking on the link below or, if you call our Reservations team to book your reservation, one of our Reservation crewmembers can transfer you to Hotels.com.
You may also contact Hotels.com Customer Support directly for questions regarding hotel or car reservations 24 hours a day, seven days a week at 1-800-544-3581 (English) or 1-800-520-8629 (Spanish).
Ticket counter hours and location
Our ticket counter is located in a common use area and the location will vary daily. We are open from 7:00 a.m. until 3:00 p.m. daily. Please check signs at the airport for the exact location of the counter.
When leaving Costa Rica we recommend you arrive at the airport at least three hours prior to departure.
Avoid delays by checking for traffic alerts, and allow enough time to go through security screening, particularly during holidays and peak travel days. Please note, JetBlue has cutoff times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.
You will need a boarding pass to get through security. Gates are assigned by the airport authority on a daily basis and will vary.
Check-in requirements for international travel
Documents required for travel vary according to citizenship, residency, age (for minors), length of stay, purpose of visit, student status, etc. Please check for specific requirements for the country, or countries, you are visiting to make sure you have the correct documents.
Click Here for Identification / ID Requirements.
boarding cut-off time
Each customer must be onboard the aircraft 20 minutes prior to departure.
Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.
kiosk check in
Kiosk check in is currently not available.
skycap and curbside check in
We currently do not offer curbside check in at the San Jose airport, but skycap service is available upon request.
We recommend children 16 years of age and younger traveling alone or with someone other than a parent or legal guardian hold a notarized parental letter of consent. This letter should be from the parent authorizing travel and should be accompanied with a copy of the parent's photo identification. In the case of organized group travel, a letter is not necessary; it is assumed that the chaperone has obtained prior permission.
Click here for specific entry/exit and documentation requirements for minors based on origin and destination country.
Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.
When a gate pass is issued, it is the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.
Drop off information
When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:
In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor.
Pick up information
When picking up an unaccompanied minor, please proceed into the arrivals area directly located outside of Customs to meet the minor. Please arrive at the airport no later than 30 minutes before the scheduled arrival.
The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.
From San Jose or the East side of the country, take Bernardo Soto's Highway
From West side of the country, take General Cañas's Highway
The airport is located in Alajuela between these two highways
Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on jetblue.com.
Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.
Earn TrueBlue points and enjoy exclusive savings when you book with Avis and Budget.
Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting.
Taxis Unidos is the official taxis service of the airport. They are available 24 hours per day, seven days a week, and can be contacted by phone at 1-506-2441-1319 or via the web at www.taxiaeropuerto.com
The airport is a 17 kilometers drive from downtown San Jose. Additional areas of interest:
Parking lots are located across the street from the terminal. Both long and short term lots are available.
short term garage
The cost is *$2.45 per hour / Daily rate *$10.05 / Weekly rat *$94.82
long term garage
The long term garage daily rates are posted at the airport
*All rates are subject to change without notice.
Cats and dogs from the United States are required to have the following upon arrival in Costa Rica:
For more important information on vaccinations and bringing pets to Costa Rica, click here.
If you're making a connection in San Jose, Costa Rica, here's a list of other airlines: