San Jose, Costa Rica (SJO)

Juan Santamaría International Airport (SJO)
Terminal Common Use Area of the Terminal
Recommended Check-in Time 2 hours

Even More® Speed

Ticket Counter Hours 9:00 a.m. - 1:30 p.m.
Baggage Claim Number


Skycap/Curbside No/No
Airport Website Click here

Cut-off Time for Checking In
  • If you're not checking bags, you must check in no later than 30 minutes prior to scheduled departure for domestic flights and 60 minutes for international flights.
  • Checked bags will not be accepted more than six (6) hours ahead of scheduled departure time, nor less than 40 minutes (domestic) and 60 minutes (international) prior to departure.
  • All customers must be onboard the aircraft 15 minutes prior to scheduled or posted departure time for domestic and international flights.

JetBlue is not liable for any charges incurred for bags that were checked late, nor liable for delivery or compensation for late-checked bags.

SJO - Check In & Pick Up Info for Unaccompanied Minors

We recommend children 16 years of age and younger traveling alone or with someone other than a parent or legal guardian hold a notarized parental letter of consent. This letter should be from the parent authorizing travel and should be accompanied with a copy of the parent's photo identification. In the case of organized group travel, a letter is not necessary; it is assumed that the chaperone has obtained prior permission.

Click here for specific entry/exit and documentation requirements for minors based on origin and destination country.

Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.

When a gate pass is issued, it is the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.

Drop off information

When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:

  • The parent/guardian has a signed copy of the UMNR form
  • The UMNR is onboard the aircraft 
  • The parent/guardian's name, address and cell phone number are all documented on the minor's reservation.

In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor.

Pick up information

When picking up an unaccompanied minor, please proceed into the arrivals area directly located outside of Customs to meet the minor. Please arrive at the airport no later than 30 minutes before the scheduled arrival.

The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.

SJO and LIR- Traveling to Costa Rica with Pets/Service and Emotional Support Animals

Cats and dogs from the United States are required to have the following upon arrival in Costa Rica:

  • A health certificate issued by a licensed veterinarian and endorsed by a Veterinary Service (VS) veterinarian.
  • The examination for the certificate must be conducted within the two weeks prior to travel to Costa Rica.

For more information, please use the following links:

SJO - Special Service Information
Pet Relief Area
First floor at the arrivals level on the lawn.
UMNR Pick up and Drop off Areas
Pick up area: First floor, at the arrivals level.
Drop Off: Second floor, departure level, at the ticket counter area.

Linked Topics
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