San Jose, Costa Rica (SJO)

Juan Santamaría International Airport (SJO)
Terminal    Common Use Area of the Terminal
Recommended Check-in Time 2 Hours

Even More® Speed

Ticket Counter Hours 10:00 a.m. - 2:00 p.m.
Baggage Claim Number 506-2441-6851
Skycap Check-in No
Airport Website None

Cut-off time for checking in
  • Checked baggage may be accepted within six (6) hours of scheduled departure time based on the opening of the ticket counter on the same calendar day
  • Checked baggage will not be accepted less than 40 minutes prior to departure on domestic flights and 60 minutes for international flights.

JetBlue is not liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage. 

  • If you're not checking bags, you must check in no later than 30 minutes* prior to scheduled departure for domestic flights, and 60 minutes for international flights 
  • All customers must be onboard the aircraft 15 minutes prior to scheduled or posted departure time for domestic and international flights.

*kiosk availability subject to airport hours of operation

Check in cut-off times vary between check-in channels as follows:

  • Online check in: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • JetBlue mobile app: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • Kiosk/ticket counter: 30 minutes of departure (domestic), 60 minutes of departure (international)

Address and phone number - SJO

Juan Santamaria International Airport - Alajuela, Costa Rica

Phone number: 506-2-441-6851

Baggage claim information

Baggage Claim is located on arrivals level between Customs and Immigration Offices. You can pick up your baggage at carousel 3.

Making a baggage claim

If your baggage has been delayed or damaged, it is important to make a baggage claim with a JetBlue crewmember while you're at the airport.

If you need to make the claim once you've left the airport, please call the JetBlue Baggage Service Office within four (4) hours after arrival.

The baggage service office is open one hour after arrival.

Baggage claim follow-up

If you’re following up on a baggage claim, contact Central Baggage Services. Click Here for hours of operation and contact information.

Car rental companies

Car rental agencies are located directly outside of the Customs area. 

Alamo/National   1-506-2441-1260  
Avis 1-506-2293-2222 
Budget 1-506-2440-4412 
Dollar 1-506-2443-2950   
Economy/Advanatage   1-506-2430-0558    
Hertz 1-506-2430-7707    
Payless 1-506-2443-5286 

other car rental options

We can also offer you special rates on rental cars through our partner You can book these rates by clicking on the link below or, if you call our Reservations team to book your reservation, one of our Reservation crewmembers can transfer you to

You may also contact Customer Support directly for questions regarding hotel or car reservations 24 hours a day, seven days a week at 1-800-544-3581 (English) or 1-800-520-8629 (Spanish).

Check-in and Gate Information

Ticket counter hours and location

Our ticket counter is located in a common use area and the location will vary daily. We are open from 7:00 a.m. until 3:00 p.m. daily. Please check signs at the airport for the exact location of the counter. 

When leaving Costa Rica we recommend you arrive at the airport at least three hours prior to departure.

Avoid delays by checking for traffic alerts, and allow enough time to go through security screening, particularly during holidays and peak travel days. Please note, JetBlue has cutoff times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.

You will need a boarding pass to get through security. Gates are assigned by the airport authority on a daily basis and will vary.

Check-in requirements for international travel

Documents required for travel vary according to citizenship, residency, age (for minors), length of stay, purpose of visit, student status, etc. Please check for specific requirements for the country, or countries, you are visiting to make sure you have the correct documents.

Click Here for Identification / ID Requirements.

boarding cut-off time

Each customer must be onboard the aircraft 20 minutes prior to departure.

Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.

kiosk check in

Kiosk check in is currently not available.

skycap and curbside check in

We currently do not offer curbside check in at the San Jose airport, but skycap service is available upon request.

Check in & pick up info for unaccompanied minors

We recommend children 16 years of age and younger traveling alone or with someone other than a parent or legal guardian hold a notarized parental letter of consent. This letter should be from the parent authorizing travel and should be accompanied with a copy of the parent's photo identification. In the case of organized group travel, a letter is not necessary; it is assumed that the chaperone has obtained prior permission.

Click here for specific entry/exit and documentation requirements for minors based on origin and destination country.

Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.

When a gate pass is issued, it is the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.

Drop off information

When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:

  • The parent/guardian has a signed copy of the UMNR form
  • The UMNR is onboard the aircraft 
  • The parent/guardian's name, address and cell phone number are all documented on the minor's reservation.

In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor.

Pick up information

When picking up an unaccompanied minor, please proceed into the arrivals area directly located outside of Customs to meet the minor. Please arrive at the airport no later than 30 minutes before the scheduled arrival.

The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.

Customer paging number
If you’re trying to get a hold of someone at the airport call 1-506-2440-8257 extension 2035 to have them paged.

Directions to SJO

From San Jose or the East side of the country,  take Bernardo Soto's Highway

From West side of the country, take General Cañas's Highway

The airport is located  in Alajuela between these two highways

Flight durations

Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on

Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.

Ground transportation

Earn TrueBlue points and enjoy exclusive savings when you book with Avis and Budget.

Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting. 

Using ridesharing apps or taxi? You can be picked up and dropped off right outside the terminal.

Want to take public transit? The M60 SBS & Q47 bus stop is located on Marine Terminal Road outside of Terminal A.
The Q70 SBS, Q72 & Q48 are accessible from Terminal B. If you take one of these to Terminal B, you can take the free BLUE shuttle to Terminal A.

Taxi information

Taxi service

Taxis Unidos is the official taxis service of the airport. They are available 24 hours per day, seven days a week, and can be contacted by phone at 1-506-2441-1319 or via the web at

Mileage information

The airport is a 17 kilometers drive from downtown San Jose. Additional areas of interest:

Manuel Antonio Beach     177 kilometers
Quepos  168 kilometers
Arenal Volcano  135 kilometers 


Parking lots are located across the street from the terminal. Both long and short term lots are available.

short term garage

The cost is *$2.45 per hour / Daily rate *$10.05 / Weekly rat *$94.82

long term garage

The long term garage daily rates are posted at the airport

*All rates are subject to change without notice.

Traveling to Costa Rica with pets/service & emotional support animals

Cats and dogs from the United States are required to have the following upon arrival in Costa Rica:

  • A health certificate issued by a licensed veterinarian and endorsed by a Veterinary Service (VS) veterinarian
  • The examination for the certificate must be conducted within the two weeks prior to travel to Costa Rica.

For more important information on vaccinations and bringing pets to Costa Rica, click here.

Other airlines

If you're making a connection in San Jose, Costa Rica, here's a list of other airlines:

Air Canada 1-506-2441-8025
America West 1-506-2430-6690
American Airlines 1-506-2442-8800
Continental Airlines     1-506-2442-1904 
Copa 1-506-2441-4742
Delta 1-506-2440-4805
Spirit 1-800-2756-7117
TACA 1-506-2443-3555 
US Airways 1-506-2430-6690

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