Cleveland Hopkins International Airport - CLE

Terminal	Terminal C
Recommended Check-in Time	2 hours
Even More® Speed	Yes
Ticket Counter Hours	Sunday - Friday: 4:15 a.m. - 930 a.m. 1:15 p.m. - 7:00 p.m.   Saturday: 6:15 a.m. - 9:30 a.m. 1:15 p.m. - 7:00 p.m.
Cashless Lobby	Cash is not accepted as a form of payment at the ticket counter. Click here for more information.
Baggage Claim Phone Number	1-216-416-4220 ext. 122401 (office) 1-216-416-1584 (fax)
Skycap/Curbside	No/No
Airport Website	Click Here

• Checked baggage may be accepted within six (6) hours of scheduled departure time based on the opening of the ticket counter on the same calendar day
• Checked baggage will not be accepted less than 40 minutes prior to departure on domestic flights
• Checked baggage will not be accepted less than 60 minutes prior to departure on international flights 

JetBlue is not liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage.

• If you're not checking bags, you must check in no later than 30 minutes* prior to scheduled departure for domestic flights, and 60 minutes for international flights
• All customers must be onboard the aircraft 15 minutes prior to scheduled or posted departure time for domestic and international flights

*kiosk availability subject to airport hours of operation

Check in cut-off times vary between check-in channels as follows:

• Online check in: 30 minutes of departure (domestic), 60 minutes of departure (international)
• JetBlue mobile app: 30 minutes of departure (domestic), 60 minutes of departure (international)
• Kiosk/ticket counter: 30 minutes of departure (domestic), 60 minutes of departure (international)

Please check information specific to items such as sporting equipment, firearms, musical instruments, etc. for guidelines about transporting them on JetBlue flights.

• Are you planning on bringing carry-on items on your flight? Be sure to check our Carry-on Baggage Requirements.
• Permitted/Prohibited Checked Baggage Items

CLEVELAND HOPKINS INTERNATIONAL AIRPORT

JetBlue 
5300 Riverside Drive 
Cleveland, OH 44135

General Airport Phone: 1-216-416-4220

The baggage service claim is located on the lower level, Carousel 6.

Making a baggage claim

If your baggage has been delayed or damaged, it is important to make a baggage claim with a JetBlue crewmember while you're at the airport.

If you need to make the claim once you've left the airport, please call the JetBlue Baggage Service Office at the airport you flew into within four (4) hours after arrival.

The baggage service office is open immediately after flight arrivals only.

Service Office telephone: 1-216-416-4220 ext. 122401 
Baggage Service Office fax: 1-216-416-1584

Baggage claim follow-up

To follow-up on a baggage claim, contact Central Baggage Services. Click Here for hours of operation and contact information.

All boarding and deplaning in Cleveland is done via the jetbridge.

Click here for car rental information.

Ticket counter information and location

Our ticket counter is located in Terminal C.

We recommend you arrive at the airport at least two (2) hours prior to departure. Avoid delays by checking for traffic alerts, and allow enough time to go through TSA screening, particularly during holidays and peak travel days. Please note, JetBlue has cut-off times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check-in.

You will need a boarding pass to get through security. Our flights depart out of Gate C4.

Identification requirements

Click Here for Identification / ID Requirements

Boarding cut-off time

Each customer must be onboard the aircraft 15 minutes prior to departure.

Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.

Kiosk check in

If you have a confirmed reservation, feel free to use a kiosk to check in. You may check in using the kiosk no more than six hours prior to departure if you are checking baggage. Customers with no checked baggage may check in within 24 hours from their scheduled departure time. Kiosk check in is not available 30 minutes or less before departure.

You can retrieve your information and check in at a kiosk using one of the following methods:

• Confirmation code
• Emailed itinerary with the bar code
• Credit card with your name on it
• TrueBlue number or email address and password if you're a TrueBlue member

In order to validate your boarding pass, you'll need to present it along with your photo ID at the gate.

Skycap and curbside check in

Skycap and curbside check in is not available at Cleveland Hopkins International Airport.

Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.

When a gate pass is issued, it is the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.

Drop off information

When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:

• The parent/guardian has a signed copy of the UMNR form
• The UMNR is onboard the aircraft 
• The parent/guardian's name, address and cell phone number are all documented on the minor's reservation.

In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.

Pick up information

When picking up an unaccompanied minor, the parent/guardian should meet the unaccompanied minor at the JetBlue ticket counter. Please arrive at the airport no later than 30 minutes before the scheduled arrival.

In cases where a flight arrives after the ticket counter is closed, the pick-up person should proceed directly to baggage claim to meet the minor.

The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.

If you’re trying to get a hold of someone at the airport call 1-216-265-6030 to have them paged.

Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on jetblue.com.

Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.

Earn TrueBlue points and enjoy exclusive savings when you book with Avis and Budget.

Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting. 

The airport is 20 miles from downtown Cleveland. Click here for information regarding shopping and dining options.

If you're making a connection in Cleveland, the contact information for other carriers may be found here.

For Airport parking information and rates, please click here.

For your convenience, regular and over-sized wheelchairs are available upon request. Electric carts are not allowed in the concourse and gate areas. Elevators are available for customers in wheelchairs.

Information desks are available on the departure level and baggage area level.

TTY/TDD phones are available next to the JetBlue ticket counter.