Punta Cana, Dominican Republic (PUJ)

Punta Cana International Airport (PUJ)

Terminal    Terminal A
Recommended Check-in Time 3 hours

Even More® Speed

Ticket Counter Hours

9:00 a.m. - 4:30 p.m.

Airport Ticket Office

9:00 a.m. - 3:00 p.m. 

Baggage Claim Phone Number 1-809-959-1490 (office)
1-809-959-1488 (fax)
Skycap/Curbside No/No
Airport Website Click here


Cut-off Time for Checking In
  • If you're not checking bags, you must check in no later than 30 minutes prior to scheduled departure for domestic flights and 60 minutes for international flights.
  • Checked bags will not be accepted more than six (6) hours ahead of scheduled departure time, nor less than 40 minutes (domestic) and 60 minutes (international) prior to departure.
  • All customers must be onboard the aircraft 15 minutes prior to scheduled or posted departure time for domestic and international flights.

JetBlue is not liable for any charges incurred for bags that were checked late, nor liable for delivery or compensation for late-checked bags.

PUJ - Check In & Pick Up Info for Unaccompanied Minors

Click here for specific entry/exit and documentation requirements for minors based on origin and destination country.

Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID. No Gate Pass can be issued as per Airport’s Authorities and Government policy.

When a gate pass is issued, it is the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.

Drop off information

When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:

  • The parent/guardian has a signed copy of the UMNR form
  • The UMNR is onboard the aircraft 
  • The parent/guardian's name, address and cell phone number are all documented on the minor's reservation.

In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor.

Pick up information

When picking up an unaccompanied minor, you may meet them in the arrivals area in the main Terminal outside of the Customs area. Please arrive at the airport no later than 30 minutes before the scheduled arrival.

The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.

SDQ, STI, POP, LRM, PUJ - Traveling to the Dominican Republic with Pets/Service and Emotional Support Animals

Cats and dogs are required to have the following upon arrival in the Dominican Republic:

  • The animals must be accompanied by a health certificate issued and signed by a licensed veterinarian.
  • The animal was examined within 30 days prior to departure and found to be free of any infectious diseases, and treated for external and internal parasites.
  • The animal was vaccinated against rabies. The rabies vaccination Certificate should include date of vaccination, established period of immunity, product name and serial number.

Upon arrival ask to speak to the animal control person who will review your veterinarian certificates and fill in the official pet entry permission form required at a cost of approximately US $10.

For more important information on vaccinations and importing pets to the Dominican Republic click here.

PUJ - Special Service Information

The TTY/TDD phone is located at the JetBlue Office on the second level of Terminal B, Suite #12

The PUJ Airport Information Desk is locate outside of the arrivals area of Terminal A and is available 24 hours a day, 7 days a week.

PUJ - Ticket Office

Airport Ticket Office

The Airport Ticket Office is available for ticket sales during the following hours:

9:00 a.m. - 5:00 p.m.

The Airport Ticket Office is located at Punta Cana International Airport, Terminal B, second floor Suite #12.

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