4:00 a.m. - 8:00 p.m. 8:00 p.m. - 11:00 p.m.*
Cash is not accepted as a form of payment at the ticket counter.Click here for more information.
*Seasonal hours for late flights.
Please check your JetBlue Flight Status Notifications or the flight information display system at the airport for detailed flight information.
JetBlue is not liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage.
*kiosk availability subject to airport hours of operation
Check in cut-off times vary between check-in channels as follows:
BRADLEY INTERNATIONAL AIRPORT
JetBlue Schoephoester RoadWindsor Locks, CT 06096
General Airport Phone: 1-860-292-2000
Baggage Claim is located on the lower level.
Making a baggage claim
If your baggage has been delayed or damaged, it's important to make a baggage claim with a JetBlue crewmember while you're at the airport.
If you need to make the claim once you've left the airport, please call the BDL JetBlue baggage service office within four (4) hours after arrival.
The baggage service office is staffed during arrival flights only. If closed, see ticket counter. The baggage service office is located near Carousel 8 (next to the United Airlines BSO).
If you need assistance outside of flight arrivals you may speak with someone at the ticket counter.
Baggage Service Office telephone: 1-866-538-5438
Baggage claim follow-up
To follow-up on a baggage claim, contact Central Baggage Services. Click Here for hours of operation and contact information.
Police and Lost & Found:
Please call: 1-860-292-7400
Central Baggage Services is available 24 hours a day, 7 days a week, and is the primary Customer contact for baggage claims, inquiries and issues. CBS may be reached at 1-866-538-5438
If you need to reach the baggage service office at BDL for any other reason, it is available internally-only at: (860) 903-0044 option 1
Please do not give this phone number to Customers and instead direct them to CBS as mentioned above.
All boarding and deplaining in BDL is done via jetbridge. BDL does not participate in boarding or deplaining from the back of the aircraft.
Need a car and a hotel with your flight? Consider JetBlue Vacations for discounted airfare!
All car rental agencies require customers to take a courtesy shuttle to the offsite car rental location. For details about car rental options available, click here.
We can also offer you special rates on rental cars through our partners! Click here for more information.
Ticket counter hours and location
Our ticket counter is located in Terminal A next to Southwest.
We recommend you arrive at the airport at least 60 minutes prior to scheduled departure. Avoid delays by checking for traffic alerts, and allow enough time to go through TSA screening, particularly during holidays and peak travel days. Please note, JetBlue has cutoff times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.
You'll need a boarding pass to get through security. Our flights depart out of Gate A8.
Click Here for Identification / ID Requirements
Note: Connecticut residents have the option to verify their identity through the Select CT ID Program when renewing their drivers license. Those who are verified will receive a gold star on their license while those who decline will have their's stamped "Not for Federal Identification". The difference could be extra screening under a proposed federal program slated to go into effect in 2017 for airports and federal buildings and also use for possible commercial transactions. For more information, please see the Frequently Asked Questions about the Select CT ID Program
Boarding cut-off time
Each customer must be onboard the aircraft 15 minutes prior to departure.
Standby customers may be cleared at 10 minutes to departure.
Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.
If you have a confirmed reservation, feel free to use a kiosk to check in. You may check in using the kiosk no more than six (6) hours prior to departure if you are checking baggage. Customers with no checked baggage may check in within 24 hours from their scheduled departure time. Kiosk check in is not available 30 minutes or less before departure.
You can retrieve your information and check in at a kiosk using one of the following methods:
In order to validate your boarding pass, you'll need to present it along with your photo ID at the gate.
Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.
When a gate pass is issued, it's the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.
When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:
In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.
When picking up an unaccompanied minor, one person may receive a gate pass to proceed into the arrivals area to meet the minor. Please arrive at the airport no later than 30 minutes before the scheduled arrival; however, for early morning arrivals, please check the ticket counter hours.
In cases where a flight arrives after the ticket counter is closed, proceed directly to baggage claim to meet the minor.
The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.
From the East: Rt. 90 to Rt. 84 West to Rt. 291 West to Rt. 91 North to Exit 40
From the West: Rt. 84 East to Rt. 91 North to Exit 40
From the South: Rt. 95 North to Rt. 91 North to Exit 40
From the North: Rt. 91 South to Exit 40
If you're trying to get a hold of someone at the airport, call the following numbers to have them paged.
Upper Ticketing Level: 1-860-292-2075Lower Baggage Level: 1-860-292-2056
Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on jetblue.com.
Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.
Earn TrueBlue points and enjoy exclusive savings when you book with Avis and Budget.
Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting.
Using ridesharing apps or taxi? You can be picked up and dropped off right outside the terminal.
Want to take public transit? The M60 SBS & Q47 bus stop is located on Marine Terminal Road outside of Terminal A.The Q70 SBS, Q72 & Q48 are accessible from Terminal B. If you take one of these to Terminal B, you can take the free BLUE shuttle to Terminal A.
The airport is located 15 miles from downtown Hartford. Additional areas of interest:
Tourist Information: 800-248-8283
If you're making a connection in Hartford, click here for information about other airlines.
For parking rates, please contact Airport Parking at (860) 627-3555 or click here.
For your convenience, regular and oversized wheelchairs are available upon request. Electric carts are not available in the concourse area. Additional information about accessibility services may be found by clicking here.
There are eight TDD (TTY) phones for the speech and hearing impaired located throughout the airport. They are located in the lobby, concourse, bag claim areas of Terminal A, in the lobby, two concourses, bag claim area of Terminal B, and in the IAB concourse area.
General Airport Information: (860) 292-2000 or (888) 624-1533Airport Parking: (860) 627-3555Airport Emergency: 911Airport Police: (860) 292-7400Information Center & Paging (Terminal A): (860) 292-2056 or (860) 292-2075Business Center (American Audio-Visual): (860) 623-5381Airport Lost and Found: (860) 292-7400Security: www.tsa.gov
Indicates link opens an external site and may not conform to the same accessibility policies as JetBlue.