Hartford, CT (BDL)

Bradley International Airport (BDL)

Terminal A

Recommended Check-in Time 60-90 minutes
Even More® Speed Yes
Ticket Counter Hours

4:00 a.m. - 8:00 p.m.
8:00 p.m. - 11:00 p.m.*

Cashless Lobby

Cash is not accepted as a form of payment at the ticket counter.
Click here for more information.

Baggage Claim Phone Number 1-866-538-5438
Baggage Service Office Staffed during arrival flights only. If closed, see ticket counter
Skycap/Curbside No/No
Directions to Airport Click Here For Directions
Airport Map Click Here
Airport Website Click Here

*Seasonal hours for late flights.

Please check your JetBlue Flight Status Notifications or the flight information display system at the airport for detailed flight information.

Cut-off time for checking in
  • Checked baggage may be accepted within six (6) hours of scheduled departure time based on the opening of the ticket counter on the same calendar day
  • Checked baggage will not be accepted less than 40 minutes prior to departure on domestic flights and 60 minutes for international flights.

JetBlue is not liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage. 

  • If you're not checking bags, you must check in no later than 30 minutes* prior to scheduled departure for domestic flights, and 60 minutes for international flights 
  • All customers must be onboard the aircraft 15 minutes prior to scheduled or posted departure time for domestic and international flights.

*kiosk availability subject to airport hours of operation

Check in cut-off times vary between check-in channels as follows:

  • Online check in: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • JetBlue mobile app: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • Kiosk/ticket counter: 30 minutes of departure (domestic), 60 minutes of departure (international)

Address and phone number - BDL


Schoephoester Road
Windsor Locks, CT 06096

General Airport Phone: 1-860-292-2000

Baggage claim information

Baggage Claim is located on the lower level.

Making a baggage claim

If your baggage has been delayed or damaged, it's important to make a baggage claim with a JetBlue crewmember while you're at the airport.

If you need to make the claim once you've left the airport, please call the BDL JetBlue baggage service office within four (4) hours after arrival.

The baggage service office is staffed during arrival flights only. If closed, see ticket counter. The baggage service office is located near Carousel 8 (next to the United Airlines BSO).

If you need assistance outside of flight arrivals you may speak with someone at the ticket counter.

Baggage Service Office telephone: 1-866-538-5438

Baggage claim follow-up

To follow-up on a baggage claim, contact Central Baggage Services. Click Here for hours of operation and contact information.

Police and Lost & Found:

Please call: 1-860-292-7400

Baggage service office BDL - Crewmember information

Central Baggage Services is available 24 hours a day, 7 days a week, and is the primary Customer contact for baggage claims, inquiries and issues. CBS may be reached at 1-866-538-5438

If you need to reach the baggage service office at BDL for any other reason, it is available internally-only at: (860) 903-0044 option 1

Please do not give this phone number to Customers and instead direct them to CBS as mentioned above.

Boarding and deplaning options

All boarding and deplaining in BDL is done via jetbridge. BDL does not participate in boarding or deplaining from the back of the aircraft.


Car rental companies

Need a car and a hotel with your flight? Consider JetBlue Vacations for discounted airfare!

All car rental agencies require customers to take a courtesy shuttle to the offsite car rental location. For details about car rental options available, click here.

We can also offer you special rates on rental cars through our partners! Click here for more information.

Check-in & gate information

Ticket counter hours and location

Our ticket counter is located in Terminal A next to Southwest.

We recommend you arrive at the airport at least 60 minutes prior to scheduled departure. Avoid delays by checking for traffic alerts, and allow enough time to go through TSA screening, particularly during holidays and peak travel days. Please note, JetBlue has cutoff times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.

You'll need a boarding pass to get through security. Our flights depart out of Gate A8.

Identification requirements

Click Here for Identification / ID Requirements

Note: Connecticut residents have the option to verify their identity through the Select CT ID Program when renewing their drivers license. Those who are verified will receive a gold star on their license while those who decline will have their's stamped "Not for Federal Identification". The difference could be extra screening under a proposed federal program slated to go into effect in 2017 for airports and federal buildings and also use for possible commercial transactions. For more information, please see the Frequently Asked Questions about the Select CT ID Program 

Boarding cut-off time

Each customer must be onboard the aircraft 15 minutes prior to departure.

Standby customers may be cleared at 10 minutes to departure.

Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.

Kiosk check-in

If you have a confirmed reservation, feel free to use a kiosk to check in. You may check in using the kiosk no more than six (6) hours prior to departure if you are checking baggage. Customers with no checked baggage may check in within 24 hours from their scheduled departure time. Kiosk check in is not available 30 minutes or less before departure.

You can retrieve your information and check in at a kiosk using one of the following methods:

  • Confirmation code
  • Emailed itinerary with the bar code
  • Credit card with your name on it
  • TrueBlue number or email address and password if you're a TrueBlue member

In order to validate your boarding pass, you'll need to present it along with your photo ID at the gate.


Check in & pick up info for unaccompanined minors

Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.

When a gate pass is issued, it's the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.

Drop-off information

When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:

  • The parent/guardian has a signed copy of the UMNR form
  • The UMNR is onboard the aircraft 
  • The parent/guardian's name, address and cell phone number are all documented on the minor's reservation

In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.

Pick-up information

When picking up an unaccompanied minor, one person may receive a gate pass to proceed into the arrivals area to meet the minor. Please arrive at the airport no later than 30 minutes before the scheduled arrival; however, for early morning arrivals, please check the ticket counter hours.

In cases where a flight arrives after the ticket counter is closed, proceed directly to baggage claim to meet the minor.

The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.

Directions to BDL

From the East:
Rt. 90 to Rt. 84 West to Rt. 291 West to Rt. 91 North to Exit 40

From the West:
Rt. 84 East to Rt. 91 North to Exit 40

From the South:
Rt. 95 North to Rt. 91 North to Exit 40

From the North:
Rt. 91 South to Exit 40

Customer paging number

If you're trying to get a hold of someone at the airport, call the following numbers to have them paged.

Upper Ticketing Level: 1-860-292-2075
Lower Baggage Level: 1-860-292-2056

Flight durations

Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on

Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.

Ground transportation

Earn TrueBlue points and enjoy exclusive savings when you book with Avis and Budget.

Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting. 

Using ridesharing apps or taxi? You can be picked up and dropped off right outside the terminal.

Want to take public transit? The M60 SBS & Q47 bus stop is located on Marine Terminal Road outside of Terminal A.
The Q70 SBS, Q72 & Q48 are accessible from Terminal B. If you take one of these to Terminal B, you can take the free BLUE shuttle to Terminal A.

Mileage information

The airport is located 15 miles from downtown Hartford. Additional areas of interest:

Springfield, MA 15 miles
Waterbury, CT 46 miles
New Haven, CT 52 miles
Pittsfield, MA  60 miles
New London, CT  69 miles
Worcester, MA 70 miles
Providence, RI  90 miles
White Plains, NY (HPN)  100 miles
Albany, NY  107 miles
Boston, MA (BOS)  112 miles
Newburgh, NY (SWF) 119 miles
New York, NY (JFK) 131 miles
Burlington, VT (BTV) 230 miles


Tourist Information: 800-248-8283


Other airlines

If you're making a connection in Hartford, click here for information about other airlines.


For parking rates, please contact Airport Parking at (860) 627-3555 or click here.

Special service information

For your convenience, regular and oversized wheelchairs are available upon request. Electric carts are not available in the concourse area. Additional information about accessibility services may be found by clicking here.

There are eight TDD (TTY) phones for the speech and hearing impaired located throughout the airport. They are located in the lobby, concourse, bag claim areas of Terminal A, in the lobby, two concourses, bag claim area of Terminal B, and in the IAB concourse area.

General  Airport Information: (860) 292-2000 or (888) 624-1533
Airport Parking: (860) 627-3555
Airport Emergency: 911
Airport Police: (860) 292-7400
Information Center & Paging (Terminal A): (860) 292-2056 or (860) 292-2075
Business Center (American Audio-Visual): (860) 623-5381
Airport Lost and Found: (860) 292-7400

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