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Cash is not accepted as a form of payment at the ticket counter. Click here for more information
Please be advised, December 29, 2016 will be the last day to park in Lot A, the parking structure located nearest to the historic terminal at Long Beach Airport (LGB), in preparation for a renovation project beginning January 2017 and scheduled for completion Fall 2017.
Airport signage will be posted to direct customers around the construction. Travel Tips:
For general parking information, ABM Parking Services at LGB may be reached at 562.377.6116.
JetBlue is not liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage.
*kiosk availability subject to airport hours of operation
Check in cut-off times vary between check-in channels as follows:
LONG BEACH AIRPORT
JetBlue4100 Donald Douglas DriveLong Beach, CA 90808-1798
General Airport Phone: 1-562-570-2600
Making a baggage claim
If your baggage has been delayed or damaged, it's important to make a baggage claim with a JetBlue crewmember while you're at the airport.
The JetBlue Baggage Service Office is located in front of Baggage Claim 2.
If you need to make the claim once you've left the airport, please call the JetBlue Baggage Service Office at the airport you flew into within four (4) hours after arrival.
The baggage service office is open from 7:00 a.m. until 11:30 p.m.
Long Beach Baggage Service Office telephone: 1-562-394-4307 Long Beach Baggage Service Office fax: 1-562-394-4380
Baggage claim follow-up
To follow up on a baggage claim, contact Central Baggage Services. Click Here for hours of operation and contact information.
Long Beach does not have a jetbridge and all boarding is done via the airstairs and/or ramps. A wheelchair lift is used for customers in a wheelchair or for those who are unable to ascend stairs.
Permitting weather and other circumstances, Long Beach may offer boarding and deplaning from both the front and back of the aircraft.
Need a car and a hotel with your flight? Consider JetBlue Vacations for discounted airfare!
Car rental agencies are located across the street from the terminal. For more information, click here. We can also offer you special rates on rental cars through our partners! For more information, click here.
Ticket counter hours and location
Our ticket counter is located in the Main Terminal and is open from 5:00 a.m. until 10:00 p.m.
We recommend you arrive at the airport at least 90 minutes prior to departure. Avoid delays by checking for traffic alerts, and allow enough time to go through TSA screening, particularly during holidays and peak travel days. Please note, JetBlue has cutoff times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.
You'll need a boarding pass to get through security. Our flights depart out of Gates 5-11.
Click Here for Identification / ID Requirements
Boarding cut-off time
Each customer must be onboard the aircraft 15 minutes prior to departure. Standby customers may be cleared at 10 minutes to departure. Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.
If you have a confirmed reservation, feel free to use a kiosk to check in. You may check in using the kiosk no more than six (6) hours prior to departure if you are checking baggage. Customers with no checked baggage may check in within 24 hours from their scheduled departure time. Kiosk check in is not available 30 minutes or less before departure.
You can retrieve your information and check in at a kiosk using one of the following methods:
In order to validate your boarding pass, you'll need to present it along with your photo ID at the gate.
Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.
When a gate pass is issued, it is the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.
When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:
In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.
When picking up an unaccompanied minor, one person may receive a gate pass to proceed into the arrivals area to meet the minor. Please arrive at the airport no later than 30 minutes before the scheduled arrival.
In cases where a flight arrives after the ticket counter is closed, proceed directly to baggage claim to meet the minor.
The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.
Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on jetblue.com.
Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.
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Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting.
Using ridesharing apps or taxi? You can be picked up and dropped off right outside the terminal.
Want to take public transit? The M60 SBS & Q47 bus stop is located on Marine Terminal Road outside of Terminal A.The Q70 SBS, Q72 & Q48 are accessible from Terminal B. If you take one of these to Terminal B, you can take the free BLUE shuttle to Terminal A.
The airport is 6 miles from downtown Long Beach. Additional areas of interest:
If you're making a connection in Long Beach, click here for a list and contact information about other airlines.
For parking information, click here.
For your convenience, regular and oversized wheelchairs are available upon request. Electric carts are not available in the concourse area.
TTY/TTD phones are located in the South 1 boarding lounge near Gate 4 and on the first floor terminal near the men's restroom and adjacent to the gift shop.
We currently do not have a jetbridge available; therefore, all boarding is done via the airstairs. A wheelchair lift is used for customers in a wheelchair or for those who are unable to ascend stairs.
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