Jacksonville, FL (JAX)

Jacksonville International Airport (JAX)
Terminal    Concourse A
Recommended Check-in Time 2 hours
Even MoreĀ® Speed No
Ticket Counter Hours 3:45 a.m. - 7:30 p.m.
Cashless Lobby

Cash is not accepted as a form of payment at the ticket counter.
Click here for more information.

Baggage Claim Phone Number (904) 741-6689
Skycap Assistance/Curbside Yes/No
Airport Website Click here

Cut-off Time for Checking In
  • If you're not checking bags, you must check in no later than 30 minutes prior to scheduled departure for domestic flights and 60 minutes for international flights.
  • Checked bags will not be accepted more than six (6) hours ahead of scheduled departure time, nor less than 40 minutes (domestic) and 60 minutes (international) prior to departure.
  • All customers must be onboard the aircraft 15 minutes prior to scheduled or posted departure time for domestic and international flights.

JetBlue is not liable for any charges incurred for bags that were checked late, nor liable for delivery or compensation for late-checked bags.

JAX - Special Service Information

For your convenience, regular and oversized wheelchairs are available upon request. Electric carts are not available in the concourse area.

A TTY phone can be found in the baggage claim area next to the ATM.

An information desk is located on the lower level for further assistance between the hours of 9:00 a.m. and 10:00 p.m.

Pet Relief Area
The Jacksonville International Airport provides an indoor Pet Relief Area for all ticketed customers. It is located post-security next to the food court. Hours of operation vary and will coincide with the TSA Checkpoint hours of operation.

UMNR Pick-up and Drop-off Areas
Pick up: JetBlue recommends arriving to the airport 60 minutes prior to arrival of their flight to obtain a gate pass. This will allow you to meet the UMNR at the arrival gate. In the event you arrive after the flight has landed, the UMNR will be escorted by a JetBlue Crewmember to the Baggage Service Office located on the lower level Baggage Claim A.
Drop off: JetBlue Ticket Counter

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