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Saint Croix Henry E. Rohlsen Airport - STX



 
Henry E. Rohlsen Airport (St. Croix) - STX
Terminal    East End of Terminal 
Recommended Check-in Time 3 Hours

Even More® Speed

No
Ticket Counter Hours 11:30 a.m. - 3:30 p.m.
Baggage Claim Phone Number 340-778-5574(office)
Skycap/Curbside None
Directions to Airport Click Here For Directions

**Travel advisory | Zika Virus reports**

last updated: July 30, 2016

Please be advised of reports of an outbreak of mosquito-borne Zika virus affecting parts of Latin America, the United States and the Caribbean, including Aruba, Bahamas, Barbados, Cayman Islands, Costa Rica, Colombia, Cuba, Curaçao, Dominican Republic,  Ecuador, Florida, Haiti, Grenada, Mexico, Puerto Rico, St. Maarten, St. Thomas, St. Croix, St. Lucia, Texas and Turks and Caicos.

The risk of mosquito-borne transmission on aircraft is extremely low and customers traveling to affected areas should follow the recommendations provided by the CDC at http://www.cdc.gov/Travel.

What is Zika?
Zika is a mosquito-borne virus that is spread to people through mosquito bites.

What are the symptoms?
The most common symptoms of Zika are fever, rash, joint pain, and conjunctivitis.  The symptoms are usually mild and can last several days to a week. Many people infected with Zika will not develop symptoms or even realize they have been infected.

What is the treatment?
There is no vaccine to prevent or medicine to treat Zika. Travelers can protect themselves from contracting Zika by taking steps to prevent mosquito bites, such as using insect repellent, wearing long sleeves and pants, and staying in places with air conditioning or window and door screens.

Zika and Pregnancy
Zika virus can be spread from a pregnant woman to her unborn baby and can cause serious birth defects and other poor pregnancy outcomes. The CDC recommends special precautions for pregnant women and women trying to become pregnant:

  • Pregnant women should not travel to any area with Zika, and women trying to get pregnant should talk to their doctors before traveling or before their male partners travel.
  • It is especially important that women who wish to delay or avoid pregnancy consistently use the most effective method of birth control that they are able to use. Those traveling to areas with Zika should take steps during and after they travel to prevent mosquito bites and sexual transmission of Zika.
  • Pregnant women and women who are trying to become pregnant should consult their doctor before using insect repellants.

Does Zika virus infection cause GBS?
We do not yet know if there is a connection between GBS and Zika virus infection. It is difficult to determine if any particular pathogen or germ “causes” Guillain-Barré syndrome (GBS). The Brazil Ministry of Health has reported an increased number of people who have been infected with Zika virus who also have GBS. CDC is working with Brazil to study the possibility of a link between Zika and GBS.

Because the spread of Zika is ongoing, travelers should check the CDC travel website for the most up-to-date locations and recommendations: http://www.cdc.gov/Travel 


Cut-off time for checking in
  • Checked baggage may be accepted within six (6) hours of scheduled departure time based on the opening of the ticket counter on the same calendar day
  • Checked baggage will not be accepted less than 40 minutes prior to departure on domestic flights
  • Checked baggage will not be accepted less than 60 minutes prior to departure on international flights 

JetBlue is not liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage.

  • If you're not checking bags, you must check in no later than 30 minutes* prior to scheduled departure for domestic flights, and 60 minutes for international flights
  • All customers must be onboard the aircraft 15 minutes prior to scheduled or posted departure time for domestic and international flights

*kiosk availability subject to airport hours of operation

Check in cut-off times vary between check-in channels as follows:

  • Online check in: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • JetBlue mobile app: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • Kiosk/ticket counter: 30 minutes of departure (domestic), 60 minutes of departure (international)

Please check information specific to items such as sporting equipment, firearms, musical instruments, etc. for guidelines about transporting them on JetBlue flights.


Address and phone number - STX

Henry E. Rohlsen Airport
Estate Mannings Bay
Fredericksted, St. Croix USVI 00850

General Airport Number: (340) 778-1012


Baggage claim information

Baggage Claim is located after at the far East end of the airport, adjacent to the taxi stand. You can pick up your baggage at the main carousel.

Making a baggage claim

If your baggage has been delayed or damaged, it is important to make a baggage claim with a JetBlue crewmember while you're at the airport.

If you need to make the claim once you've left the airport, please call the JetBlue Baggage Service Office within four (4) hours after arrival.

The baggage service office is open from 6:00 a.m. to 8:00 p.m.

Baggage claim follow-up

To follow-up on a baggage claim, contact Central Baggage Services. Click here for hours of operation and contact information.


Car rental companies

Car rental agencies are located outside of the baggage claim area. Available agencies include Hertz, Budget, and Avis.


Check in and gate information

Ticket counter hours and location

Our ticket counter is located in the East end of the Terminal, next to US Airways and Cape Air. Please check signs at the airport for the exact location of the counter. 

When leaving St. Croix we recommend you arrive at the airport at least three hours prior to departure.

Avoid delays by checking for traffic alerts, and allow enough time to go through security screening, particularly during holidays and peak travel days. Please note, JetBlue has cutoff times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.

You will need a boarding pass to get through security. Gates are assigned by the airport authority on a daily basis and will vary within the general boarding area. 

Check-in requirements 

Documents required for travel vary according to citizenship, residency, age (for minors), length of stay, purpose of visit, student status, etc.

St. Croix is part of the United States Virgin Islands. U.S. Citizens and Lawful Permanent Residents are not required to present a passport for direct travel to STX but a valid government issued ID is required and an original birth certificate with a raised seal is recommended. STX is unique in that while a passport is not required to enter the country if you are a US citizen, proof of US citizenship is required to leave the country on a flight departing for the US.  So customers either needs to provide a valid passport or a birth certificate along with a government issued ID to the immigration officials.  Though it is a US territory, immigration is run by the Dutch government which is why proof of US citizenship is required.

Because of this, all customers are strongly recommended to travel with a passport to avoid any citizenship/residency issues that may arise. Please check for specific requirements for the country (or countries) you are visiting to make sure you have the correct entry/exit documents.

Click Here for Identification / ID Requirements.

Boarding cut-off time

Each customer must be onboard the aircraft 20 minutes prior to departure.

Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.

Kiosk check in

Kiosk check in is currently not available.

Skycap and curbside check in

Henry E. Rohlsen Airport does not offer skycap or curbside check in.


Check in & pick up info for unaccompanied minors

We recommend children 16 years of age and younger traveling alone or with someone other than a parent or legal guardian hold a notarized parental letter of consent. This letter should be from the parent authorizing travel and should be accompanied with a copy of the parent's photo identification. In the case of organized group travel, a letter is not necessary; it is assumed that the chaperone has obtained prior permission.

Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.

Drop off information

When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:

  • The parent/guardian has a signed copy of the UMNR form
  • The UMNR is onboard the aircraft 
  • The parent/guardian's name, address and cell phone number are all documented on the minor's reservation.

In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor.

Pick up information

When picking up an unaccompanied minor, please proceed outside of Gate 10 or the airline back offices to meet the minor. Please arrive at the airport no later than 30 minutes before the scheduled arrival.

The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.


Customer paging number

Airport paging is not available at Henry E. Rohlsen Airport


Flight durations

Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on jetblue.com.

Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.


Ground transportation

Earn TrueBlue points and enjoy exclusive savings when you book with Avis and Budget.

Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting. 


Taxi information

Taxi service

Taxis are located directly outside of the airport.

Taxi Association Phone Number: (340) 778-1088


Mileage information

Additional Areas of interest include:

Area of Interest

Mileage
Hotel on the Key (Christiansted) 5 miles
Rum Runners (Christiansted) 5 miles
Divi Carina Bay 8 miles


Parking

Parking lots are located in front of the terminal. Short term and long term lots are available.

short term garage

$2 per hour.

long term garage

$10 per day.


Other airlines

Other Airlines that service STX include:

Airline

Phone Number
US Airways (340) 778-4571
American Airlines (340) 778-2000


Traveling to U.S. Virgin Islands with pets/service & emotional support animals

The U.S. Virgin Islands animal import regulations require a rabies vaccination within six (6) months of travel and a health certificate for dogs and cats coming from the U.S. Mainland and Puerto Rico. All other animals require a health certificate and import permit, this include pet birds, ferrets and rabbits. Some animals are not allowed entry such as snakes and monkeys.

Please visit www.vifresh.com to see the complete set of regulations for all animals.


Special service information

For your convenience, regular and oversized wheelchairs are available upon request. Electric carts are not available in the concourse area.

An information desk is available 7:00 a.m. - 8:00 p.m.

Greeters at baggage claim area.


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