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Philadelphia International Airport - PHL



 
Philadelphia International Airport - PHL
Terminal    Terminal E
Recommended Check-in Time 90 minutes

Even More® Speed

Yes
Ticket Counter Hours

5:30 a.m. - 8:00 p.m. 

Baggage Claim Phone Number 1-215-365-3153 ext. 1223313 (office)
Skycap/Curbside No/No
Airport Website Click Here

Cut-off time for checking in
  • Checked baggage may be accepted within six (6) hours of scheduled departure time based on the opening of the ticket counter on the same calendar day
  • Checked baggage will not be accepted less than 40 minutes prior to departure on domestic flights
  • Checked baggage will not be accepted less than 60 minutes prior to departure on international flights 

JetBlue is not liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage.

  • If you're not checking bags, you must check in no later than 30 minutes* prior to scheduled departure for domestic flights, and 60 minutes for international flights
  • All customers must be onboard the aircraft 15 minutes prior to scheduled or posted departure time for domestic and international flights

*kiosk availability subject to airport hours of operation

Check in cut-off times vary between check-in channels as follows:

  • Online check in: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • JetBlue mobile app: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • Kiosk/ticket counter: 30 minutes of departure (domestic), 60 minutes of departure (international)

Please check information specific to items such as sporting equipment, firearms, musical instruments, etc. for guidelines about transporting them on JetBlue flights.


Address and phone number - PHL

PHILADELPHIA INTERNATIONAL AIRPORT

8800 Essington Avenue
Philadelphia, PA 19153

General Airport Phone: 1-215-937-6937


Baggage claim information

Baggage Claim Location

Baggage Claim is located on the lower level of Terminal E. You can pick up your bags from Carousel 6.

Making a Baggage Claim

If your baggage has been delayed or damaged, it is important to make a baggage claim with a JetBlue crewmember while you're at the airport.

The baggage service office is open daily from 7:30 a.m. until 9:30 p.m.

If you need to make the claim once you've left the airport, please call the JetBlue Baggage Service Office at the airport you flew into within four (4) hours after arrival.

Philadelphia Baggage Service Office telephone: 1-215-365-3153 ext. 1223313 

Baggage Claim Follow-up

To follow-up on a baggage claim, contact Central Baggage Services. Click here for hours of operation and contact information.


Car rental companies
Please proceed to the baggage claim areas where information phones are available for each of the on-airport car rental agencies. For more information, click here.

Check in & gate information

Ticket counter hours and location

Our ticket counter is located in Terminal E, next to Southwest and Frontier and is open during the following hours:

5:00 a.m. - 8:00 p.m.  

We recommend you arrive at the airport at least 90 minutes prior to departure. Avoid delays by checking for traffic alerts, and allow enough time to go through TSA screening, particularly during holidays and peak travel days. Please note, JetBlue has cut-off times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.

You will need a boarding pass to get through security. Our flights depart out of Gate E4.

Identification requirements

Click Here for Identification / ID Requirements.

Boarding cut-off time

Each customer must be onboard the aircraft 15 minutes prior to departure. Standby customers may be cleared at 10 minutes to departure. Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.

Kiosk check in

If you have a confirmed reservation, feel free to use a kiosk machine to check in. You may check in using the kiosk no more than six hours prior to departure if you are checking baggage. Customers with no checked baggage may check in within 24 hours from their scheduled departure time. Kiosk check in is not available 30 minutes or less before departure.

You can retrieve your information and check in at a kiosk using one of the following methods:

  • Confirmation code 
  • Emailed itinerary with the bar code
  • Credit card with your name on it
  • TrueBlue number or email address and password if you're a TrueBlue member

In order to validate your boarding pass, you'll need to present it along with your photo ID at the gate.

Skycap and curbside check in

Skycap and curbside check in are both available at Philadelphia International Airport.


Check in & pick up information for unaccompanied minors

Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.

When a gate pass is issued, it is the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.

Drop off information

When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:

  • The parent/guardian has a signed copy of the UMNR form
  • The UMNR is onboard the aircraft 
  • The parent/guardian's name, address and cell phone number are all documented on the minor's reservation.

In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.

Pick up information

When picking up an unaccompanied minor, one person may receive a gate pass to proceed into the arrivals area to meet the minor. Please arrive at the airport no later than 30 minutes before the scheduled arrival.

In cases where a flight arrives after the ticket counter is closed, the pick up person should proceed directly to baggage claim to meet the minor.

The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.


Customer paging number
If you're trying to get a hold of someone at the airport call 1-215-937-6937 or 1-800-PHL-GATE (745-4283) to have them paged.

Directions to PHL

From Center City Philadelphia:
Take I-95 South to the Philadelphia International Airport Exit
or I-76 East following signs for the Philadelphia International Airport

From the PA Turnpike:
Take the PA Turnpike to the Mid-County Exit (Route 476)
Take 476 South (Chester) to Interstate 95 (I-95)
Take I-95 North to the Philadelphia International Airport Exit

From the NJ Turnpike:
Take Exit 3 to the Walt Whitman Bridge
After the toll plaza stay in the far right lane and take I-95 South
Follow I-95 South to the Philadelphia International Airport Exit


Flight durations

Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on jetblue.com.

Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.


Ground transportation

Earn TrueBlue points and enjoy exclusive savings when you book with Avis and Budget.

Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting. 


Mileage information - PHL

The airport is located 9 miles from downtown Philadelphia. Additional areas of interest:

Independence Mall (Liberty Bell)   11 miles
Philadelphia Sports Complex 7 miles
University of Philadelphia 8 miles
Atlantic City, NJ 65 miles
City Hall (downtown) 9 miles
Penn's Landing (South Street District)  10 miles

Other airlines

If you're making a connection in Philadelphia, click here for a list of other airlines and their contact information.


Parking

For parking information, click here.


Special service information

For your convenience, regular and oversized wheelchairs are available upon request. Electric carts are available in the gate areas for connectors. Elevators are available between levels.

The Airport Communications Desk can be contacted at 215-937-6937 or 1-800-PHL-GATE (1-800-745-4283).


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