Even More® Speed
4:00 a.m. - 8:00 p.m.
Cash is not accepted as a form of payment at the ticket counter. Click here for more information.
JetBlue is not liable for any charges incurred for bags that were checked late, nor liable for delivery or compensation for late-checked bags.
Photo identification is required for both parties who drop off and pick up an unaccompanied minor (UMNR). UMNRs will not be accepted without the guardian's photo ID.
When a gate pass is issued, it is the TSA's decision as to whether a young child, in addition to the UMNR, may pass through security with the adult.
When dropping off the UMNR, the parent/guardian may NOT leave the airport until the following criteria are met:
In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.
When picking up a UMNR, one person may receive a gate pass to proceed into the arrivals area to meet the minor. Please arrive at the airport no later than 30 minutes before the scheduled arrival.
In cases where a flight arrives after the ticket counter is closed, the pick up person should proceed directly to baggage claim to meet the minor.
The child will only be released to the person indicated on the UMNR form or on the reservation and that person must present their government-issued photo ID.
For your convenience, regular and oversized wheelchairs are available upon request. Electric carts are available in the gate areas for connectors. Elevators are available between levels.
The Airport Communications Desk can be contacted at 215-937-6937 or 1-800-PHL-GATE (1-800-745-4283).